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jobs
Jake Domb
,
, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
My experience
2017 - ?
job
Customer Service Representative
Serviced Offices.
* Being the front of house/facilities representative for forty internal office clients Meeting/Greeting their guests, rectifying I.T issues and providing adhoc services including call/post handling, printing/scanning and binding,
* Dealing with any complaints that arise (cleaning, phone/connectivity, missing post, invoicing charges)
* Conducting tours for prospective clients looking for office space and promoting the benefits of a serviced office
* Up-keeping high visual standards in commons areas across a four floor building and
* Assisting client relationship manager with the day to day running of the centre; arranging contractor call outs, maintaining a good relationship with building management and recharging monthly ad hoc charges.
* Working towards a £50'000 - £55'000 monthly meeting room target and upselling catering/AV options to help drive up revenue
* Liaising with meeting room clients prior to the event to understand/co-ordinate their requirements (catering, room layout, AV requirements)
* Conducting tours for new/existing meeting room clients - showing meeting rooms to accommodate 4 people up to 130 people
* Maintaining a positive relationship with catering contractors and A/V suppliers to ensure a smooth continued relationship
Event Host
* Dealing with any complaints that arise (cleaning, phone/connectivity, missing post, invoicing charges)
* Conducting tours for prospective clients looking for office space and promoting the benefits of a serviced office
* Up-keeping high visual standards in commons areas across a four floor building and
* Assisting client relationship manager with the day to day running of the centre; arranging contractor call outs, maintaining a good relationship with building management and recharging monthly ad hoc charges.
* Working towards a £50'000 - £55'000 monthly meeting room target and upselling catering/AV options to help drive up revenue
* Liaising with meeting room clients prior to the event to understand/co-ordinate their requirements (catering, room layout, AV requirements)
* Conducting tours for new/existing meeting room clients - showing meeting rooms to accommodate 4 people up to 130 people
* Maintaining a positive relationship with catering contractors and A/V suppliers to ensure a smooth continued relationship
Event Host
Layout, Event, Customer service, Management, Service, Office, Manager, UP
2011 - 2017
freelance
Freelance
Ascot, Wembley Stadium.
Corporate events including Henley Regatta, Ascot, Wembley Stadium (corporate boxes) and various promotional events
* Met/greeted guests ensuring they had relevant credentials
* Collection and delivery of tickets
* Assisted with guests day to day needs and general enquires
* Venue set up - dressing tables, company branding as per requirement (place mats, banners, curtains)
* Day to day product sourcing and purchasing
* Assisted with any general needs of the team
* Liaising with catering, AV, florists and other 3rd party suppliers
* Met/greeted guests ensuring they had relevant credentials
* Collection and delivery of tickets
* Assisted with guests day to day needs and general enquires
* Venue set up - dressing tables, company branding as per requirement (place mats, banners, curtains)
* Day to day product sourcing and purchasing
* Assisted with any general needs of the team
* Liaising with catering, AV, florists and other 3rd party suppliers
Branding, Corporate events, Sourcing, UP
2015 - 2016
job
Front Of House Ambassador
Citizen M Hotels.
Worked as a front of house ambassador for this new breed of hotel for the modern traveller, an innovative lifestyle hotel brand
* First point of contact for guests - Meet/greet
* Looked after corporate clients conference and meeting needs/arranging refreshments & catering for anything between 6 - 30 attendees per meeting
* Was an active presence providing travel/itinerary suggestions to all guests
* Managed room allocations - Check in/Check out, room maintenance, group bookings ensuring rooms were ready (required high organizational skills)
* Daily administration duties/answering telephone enquiries and reservations
* Created memorable breaks for guests - arranging treasure hunt (young family) custom postcard of European landmarks (couple's 1st time in Europe) guest's birthday (sweet treats)
* First point of contact for guests - Meet/greet
* Looked after corporate clients conference and meeting needs/arranging refreshments & catering for anything between 6 - 30 attendees per meeting
* Was an active presence providing travel/itinerary suggestions to all guests
* Managed room allocations - Check in/Check out, room maintenance, group bookings ensuring rooms were ready (required high organizational skills)
* Daily administration duties/answering telephone enquiries and reservations
* Created memorable breaks for guests - arranging treasure hunt (young family) custom postcard of European landmarks (couple's 1st time in Europe) guest's birthday (sweet treats)
Administration
2014 - 2015
internship
Marketing Intern
Warner Music.
Used many different tools for digital marketing.
* Updated websites to include new products
* Created online buy links to purchase products via websites/retailers (Warner Music, Amazon and iTunes)
* Co-ordinated the international tour schedule for artists
* Handled incoming email correspondence from consumers with faulty products, questions about artist tour dates, artist autograph enquiries
* Provided relevant/engaging content for the social media feeds such as album /tour promotion, magazine/online articles about singers and bands
* Updated websites to include new products
* Created online buy links to purchase products via websites/retailers (Warner Music, Amazon and iTunes)
* Co-ordinated the international tour schedule for artists
* Handled incoming email correspondence from consumers with faulty products, questions about artist tour dates, artist autograph enquiries
* Provided relevant/engaging content for the social media feeds such as album /tour promotion, magazine/online articles about singers and bands
Digital Marketing, Social Media, Marketing, Websites, Content, Amazon, Music, International, Online, Social, Internal
2011 - 2013
job
Sales Assistant
Stockroom.
* Processed daily deliveries - debagged, tagged and stored stock correctly
* Stock replenishment and Ensured stock floor levels were maintained
* Preparation for stock audits
* Assisted customers with their needs in a sales assistant role
* Prepared for sale periods (splitting stockroom between sale/full price stock and marking down sale items)
* Stock replenishment and Ensured stock floor levels were maintained
* Preparation for stock audits
* Assisted customers with their needs in a sales assistant role
* Prepared for sale periods (splitting stockroom between sale/full price stock and marking down sale items)
Sales
My education
Amersham AND Wycombe College
BTEC level 2, Creative Media Production
BTEC level 2, Creative Media Production
Bishop Ramsey Church of England School
GCSEs, N/a
GCSEs, N/a
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