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Strong leader specialising in promoting and leading digital transformation
Gary Aitchison
,
Stanley, United Kingdom
Experience
Other titles
Skills
I'm offering
Highly motivated, approachable and adaptable individual with a sustained record of success in delivering technology services. Familiar to the demands and pressures of maintaining high service availability with outstanding customer service within a time critical industry where the smallest amount of downtime can result in a massive operational impact to the business. Proven history of ensuring business systems and user equipment remain effective, efficient and serviceable. An exceptional team player who makes it a priority to build strong and lasting relationships with colleagues and business pertners which I use effectively to support and promote leadership and business transformation.
Markets
United Kingdom
Links for more
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Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
job
Global IT Project Manager
Swissport.
As an IT Project Manager I am responsible for the leading and managing medium to large Global IT programs and projects with a budget between EUR100K to EUR 10 M. Through effective stakeholder analysis I'm able to form a high performing project team comprising of team members with the appropriate skills to deliver excellent results. By utilising my leadership skills, I maintain a highly motivated team which remains dedicated to the successful delivery of the project.
My responsibilities include:
• Continuous improvement of our project management methodology and tools
• Budgeting and Cost Controlling of both CAPEX and OPEX project expenditure
• Risk assessment and mitigation plans
• Service Design and Implementation
• IT Security controls and considerations
• Change Management to assist with project rollout
• Manage stakeholders up to C-Level project steering
• Procurement through RFI/RFP/RFQ Process
• Legal assessment of commercial proposals to ensure Global compliance
• GDPR Compliance
Over the previous 12 months I have been responsible for leading and managing some high profile and strategically important projects within Swissport. The first of which was the upgrade to our Globally deployed Cargo Management System and its surrounding infrastructure. Due to a high number of interdependent interfaces and third-party applications, this was a high-risk project. The project lasted 7 months from Idea to Closure and saw the successful upgrade within the planned downtime window causing minimal disruption to our Cargo operations.
I was also the Pilot Rollout lead for our Modern Workplace program, the goal of which was to migrate pilot users from Windows 7 FAT Clients and Citrix desktops over to Windows 10. This involved working closely with regional Field Services teams to ensure that all user requirements were met, and the relevant licenses were purchased and assigned. After the Pilot rollout of new devices, I was responsible for tracking issues, facilitation resolution and coordinating with other Stream Leads to ensure the fixes were applied for the Global solution. Overall, the Pilot was deemed a success and was approved for Rollout to all regions around the world.
My responsibilities include:
• Continuous improvement of our project management methodology and tools
• Budgeting and Cost Controlling of both CAPEX and OPEX project expenditure
• Risk assessment and mitigation plans
• Service Design and Implementation
• IT Security controls and considerations
• Change Management to assist with project rollout
• Manage stakeholders up to C-Level project steering
• Procurement through RFI/RFP/RFQ Process
• Legal assessment of commercial proposals to ensure Global compliance
• GDPR Compliance
Over the previous 12 months I have been responsible for leading and managing some high profile and strategically important projects within Swissport. The first of which was the upgrade to our Globally deployed Cargo Management System and its surrounding infrastructure. Due to a high number of interdependent interfaces and third-party applications, this was a high-risk project. The project lasted 7 months from Idea to Closure and saw the successful upgrade within the planned downtime window causing minimal disruption to our Cargo operations.
I was also the Pilot Rollout lead for our Modern Workplace program, the goal of which was to migrate pilot users from Windows 7 FAT Clients and Citrix desktops over to Windows 10. This involved working closely with regional Field Services teams to ensure that all user requirements were met, and the relevant licenses were purchased and assigned. After the Pilot rollout of new devices, I was responsible for tracking issues, facilitation resolution and coordinating with other Stream Leads to ensure the fixes were applied for the Global solution. Overall, the Pilot was deemed a success and was approved for Rollout to all regions around the world.
Service Design, Controlling, Manager, Assessment, Infrastructure, Implementation, RFP, Compliance, Windows, Service, Citrix, Management, Design, GDPR Compliance, Leadership, Continuous improvement, Procurement, IT Project Manager, Budget, Operations, Project Manager, Project Management, Change management, IT security, Data protection
2004 - 2019
job
IT Support Officer
Swissport.
I’m primarily responsible for a user base of approximately 2800 I.T. Consumers throughout the UK & Ireland as well as collaborating with my colleagues at a global level. While my role is predominantly hardware/software desktop/server support it can also be extremely diverse. We have many servers and standalone systems which require installation and support while remaining aware of their idiosyncrasies.
I’ve been a key member within many project teams aimed at modernising and transforming the services we deliver to our I.T. Consumers. My experience within project teams varies from being a team member to the departmental lead reporting directly to the project manager. As a project lead I drive the required change through the business and maintain a high performing team to ensure deadlines are met.
I also deputise for the I.T. Support Services Manager UK & IE. This involves leading the team in his absence and ensuring we maintain our high level of service to the business. I assist my team members with any problems or concerns they raise while encouraging them to take the required steps towards resolution themselves.
Other areas of my responsibility require me to ensure that company policies, procedures and processes are kept up to date and incorporate the most recent guidelines and software versions. All processes must be accompanied by relevant RACI charts so they can be interpreted correctly.
I’ve been a key member within many project teams aimed at modernising and transforming the services we deliver to our I.T. Consumers. My experience within project teams varies from being a team member to the departmental lead reporting directly to the project manager. As a project lead I drive the required change through the business and maintain a high performing team to ensure deadlines are met.
I also deputise for the I.T. Support Services Manager UK & IE. This involves leading the team in his absence and ensuring we maintain our high level of service to the business. I assist my team members with any problems or concerns they raise while encouraging them to take the required steps towards resolution themselves.
Other areas of my responsibility require me to ensure that company policies, procedures and processes are kept up to date and incorporate the most recent guidelines and software versions. All processes must be accompanied by relevant RACI charts so they can be interpreted correctly.
Project Manager, It support, Service, It, Support, Hardware, Software, Server, Performing, Processes, Manager, ME, UP
2002 - 2004
job
Computer Technician
Newcastle University.
During my time at Newcastle University I worked within the Business School. I was responsible for ensuring that all of the equipment within the Business School was in full working order. Other duties included the procurement of new hardware and software required for teaching and maintaining the Active Directory and Group Policy Objects relevant to the Business School.
Active Directory, Teaching, Procurement, Hardware, Software
My education
2018
-
2019
Chartered Management Institute
Level 5 Apprenticeship, Operations/Department Manager
Level 5 Apprenticeship, Operations/Department Manager
Communication
Decision Making
Finance
Leading People
Management of Self
Managing People
Operational Management
Project Management
Self Awareness
Large work based project
1998
-
2001
ITEC North East
Level 3 Apprenticeship, Use & Support of Information Technology
Level 3 Apprenticeship, Use & Support of Information Technology
1998
-
2001
ITEC North East
Level 2 Apprenticeship, Information Technology
Level 2 Apprenticeship, Information Technology
1990
-
1996
Hermitage Comprehensive School
GCSE A-C, General
GCSE A-C, General
English Writing
English Literature
French
Chemistry
Biology
Physics
Information Technology
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