Abhijit Sil , Kolkata, India

a)
Company Name : Wipro BPO, Salt Lake, Kolkata
Duration : From April 30, 2013 to May 5, 2014
Job Title : Associate[Technical Support (Voice)]
Job Details :
· Process(TalkTalk{Technical Support}[UK Process]):
Assisting the client - TalkTalk by providing technical support to their subscribers/customers to repair their telephone and broadband faults.
b)
Company Name : Infosys BPO Ltd, Electronic City, Bangalore
Duration : From Mar 3, 2011 to Oct. 13, 2011
Job Title : Senior Process Associate[Customer Support (Voice)]
Job Details :
· Process(British Telecom – Repairs and Faults{My Help & Support}[UK Process]) :
Assisting the client - British Telecom by providing technical support to their subscribers/customers to repair their telephone and line related faults.
c)
Company Name : FIRST Advantage, ITPL- Whitefield, Bangalore
Duration : From Sept 20,2010 to Dec 31, 2010.(Contract Period)
Job Title : Consultant [Customer Support (Non-Voice)]
Job Details : The process was of background verification on behalf of US client.
d)
Company Name : Cambridge Solutions (BPO)[presently Xchanging], Whitefield, Bangalore.
Duration : From June 2007 to Sept 2009.
Job Title : Process Associate (Non-Voice)
Job Details :
· Process1(Workers’ Compensation[US Process]) :
It is a part of claim adjudication. Analysing, interpreting and documenting all medical, legal and other documents pertaining to claimants. Assisting adjusters by summarization and updating file notes of different medical, legal and other documents pertaining to claimants.
Processing denied mails.
· Process2(MSC Nurse Billing[US Process]):
It is a part of a Nurse Case Management. Assisting the Medical Services Company for billing of Nursing services.
· Process3(AON/XBS: Underwriting Wholesale - Technical Accounting[UK Process]):
Assisting onshore account handlers in all types of insurance related technical accounting.
e)
Company Name : Reliance Infocomm, Kolkata
Duration : From Nov 2003 to Dec 2005.
Job Title : Web Guide [Sales, Marketing and Customer Support]
Job Details:
· Sales and Consultation of different Broadband products. Organise Gaming tournament conducted by Reliance.
· As a marketing and technical guide for video conferencing, virtual office and broadband department.
· As a trainer to the junior staffs regarding video conferencing, broadband internet services, DENG (Digital Encoder Network Gathering).
f)
Company Name : SEN & KHAN Chartered Accountants, Kolkata
Duration : From May 1998 to June 1999.
Job Title : Computer Operator and Audit Assistance