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jobs
Matthew Cooper
,
Sheerness, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
My experience
2020 - ?
job
Head of IT
Invicta Law Limited.
Invicta Law are wholly owned by Kent County Council and is an SRA regulated Law Firm. We have circa 140 employees,
making it one of the largest law firms in the South East. It launched In June 2017 from newly refurbished premises in Maidstone.
I was hired to bring a more organised and strategic approach to the IT team, including good people management and to improve the IT offering and output as quickly as possible.
I have day to day responsibility for the efficient management of the IT team of Invicta Law. Responsible for overseeing
some of the day to day IT issues, liaising with third party software providers and being the lead in change projects to
ensure we can leverage the best possible use of the IT systems we have invested in. I also oversee support and development of the Peppermint Dynamics 365 CRM platform, to ensure that the latest 3-year business plan is delivered.
The current technology stack consists of a mix of cloud-based technologies, such as Peppermint, Office 365 and Zlypha, with Lenovo computer hardware.
I am a key part of projects that can improve efficiencies and the smooth running of the IT infrastructure and software to ensure we can deliver a modern high-output IT function.
I also carry out the following duties:
• Overseeing the elements of IT service desk that are looked after in house and getting hands on to resolve as may be
required at short notice.
• Managing and mentoring the IT team to improve knowledge and best practice and in turn ensure that the IT team
delivers as a support function.
• Manage supplier relationships, controlling costs, conducting service reviews and negotiating contracts.
• Reviewing the business plan and aligning new projects and ideas to that goal
• Development, design, and implementation of new applications and changes to existing systems and applications.
• Ensure the continual functioning of mission critical operations, including BCP / DR policy / practices.
• Maintain security and privacy of the information systems and equipment, reviewing information security and Issuing guidance and information to the business.
• Monthly reporting of various statistics to the Financial Controller, Director of Group Practice and Chief Executive
making it one of the largest law firms in the South East. It launched In June 2017 from newly refurbished premises in Maidstone.
I was hired to bring a more organised and strategic approach to the IT team, including good people management and to improve the IT offering and output as quickly as possible.
I have day to day responsibility for the efficient management of the IT team of Invicta Law. Responsible for overseeing
some of the day to day IT issues, liaising with third party software providers and being the lead in change projects to
ensure we can leverage the best possible use of the IT systems we have invested in. I also oversee support and development of the Peppermint Dynamics 365 CRM platform, to ensure that the latest 3-year business plan is delivered.
The current technology stack consists of a mix of cloud-based technologies, such as Peppermint, Office 365 and Zlypha, with Lenovo computer hardware.
I am a key part of projects that can improve efficiencies and the smooth running of the IT infrastructure and software to ensure we can deliver a modern high-output IT function.
I also carry out the following duties:
• Overseeing the elements of IT service desk that are looked after in house and getting hands on to resolve as may be
required at short notice.
• Managing and mentoring the IT team to improve knowledge and best practice and in turn ensure that the IT team
delivers as a support function.
• Manage supplier relationships, controlling costs, conducting service reviews and negotiating contracts.
• Reviewing the business plan and aligning new projects and ideas to that goal
• Development, design, and implementation of new applications and changes to existing systems and applications.
• Ensure the continual functioning of mission critical operations, including BCP / DR policy / practices.
• Maintain security and privacy of the information systems and equipment, reviewing information security and Issuing guidance and information to the business.
• Monthly reporting of various statistics to the Financial Controller, Director of Group Practice and Chief Executive
People management, Contracts, Software, Office, Development, Hardware, Infrastructure, Support, Implementation, It, Statistics, Security, Technology, Service, Design, Dynamics 365, Management, Controlling, Information Security, SoMe, Cloud, It infrastructure, Mentoring, Contracts, Operations, Office 365, CRM
2015 - 2019
job
Officer
Uncle Buck PLC.
Head of IT
Having Initially been employed at Uncle Buck as a "Systems Manager", I was quickly asked to recruit more staff including 2
developers, a Testing Co-ordinator, in addition to the Service Desk Technician already in place. At the same time, I was
asked to take on full responsibility for the website, including bringing the outsourced management of this in- house and delivering a completely new version of our ageing site, with full API integration to our loan management system. This was
delivered within 6 months with 2 developers under my lead, following the agile methodology.
In addition to this I implemented a completely new ITIL Service Desk process, and have put in place many new policies,
procedures and processes to aid the business in the delivery of new technology. In February 2016 I was awarded employee of the month, due to the sheer contribution made to the success of the business in a very short time.
In 2018 I was tasked with project managing the move to our new office in Dartford, with a budget of 500k, including
managing all the contractors, facilitating the move and dealing with all technical and design aspects. Delivering this on
time and to budget. During this period, I redesigned the infrastructure and implemented soft phones across the company
with all new hardware. Since then I have grown my team from 6 to 14 people across IT, Testing and Development, and assumed responsibility for the Data Analytics and Reporting team, comprising of a further 4 people.
We migrated all our current hosting to Amazon AWS in January 2019, and we are now embedded in the Amazon
ecosystem. This migration has given the business scope for further growth, and as a result we have a more stable and resilient infrastructure. Our lead and application conversion rates have increased as a direct result of this. I have regular
one to one's with my team to improve their technical and soft skills, and to ensure that their objectives are achievable.
Some of my responsibilities and achievements to date are as follows:
• Provide management of the entire IT, Development, Testing and Analytical team, including performance
management, one to ones, setting and monitoring objectives.
• Ensuring that the agile approach is being followed at all times, essentially acting as scrum master during daily stand
ups, backlog review and refinement and retrospective meetings.
• Overseeing a Database Administrator, ensuring that the MS and MY SQL estate is performing optimally as a result.
• Migration of unreliable infrastructure to a new dependable and resilient one.
• Manage supplier relationships, controlling costs, conducting service reviews and negotiating contracts.
• Review strategic goals and initiatives and presenting ideas and suggestions to the board.
• Development, design, and implementation of new applications and changes to existing systems and applications.
• Ensure the continual functioning of mission critical operations, including BCP / DR policy / practices.
• Maintain security and privacy of the information systems and equipment, reviewing information security and coordinating scans and remediation. Issuing guidance and information to the business.
• Monthly reporting of various statistics to the Chief Operating Officer and other members of the board.
• Management of annual department budget of circa £1.5m.
• Oversee responsibility for the website and systems that generate over 40,000 loan applications per month, and circa £40m turnover annually on a 24/7 365 basis.
Having Initially been employed at Uncle Buck as a "Systems Manager", I was quickly asked to recruit more staff including 2
developers, a Testing Co-ordinator, in addition to the Service Desk Technician already in place. At the same time, I was
asked to take on full responsibility for the website, including bringing the outsourced management of this in- house and delivering a completely new version of our ageing site, with full API integration to our loan management system. This was
delivered within 6 months with 2 developers under my lead, following the agile methodology.
In addition to this I implemented a completely new ITIL Service Desk process, and have put in place many new policies,
procedures and processes to aid the business in the delivery of new technology. In February 2016 I was awarded employee of the month, due to the sheer contribution made to the success of the business in a very short time.
In 2018 I was tasked with project managing the move to our new office in Dartford, with a budget of 500k, including
managing all the contractors, facilitating the move and dealing with all technical and design aspects. Delivering this on
time and to budget. During this period, I redesigned the infrastructure and implemented soft phones across the company
with all new hardware. Since then I have grown my team from 6 to 14 people across IT, Testing and Development, and assumed responsibility for the Data Analytics and Reporting team, comprising of a further 4 people.
We migrated all our current hosting to Amazon AWS in January 2019, and we are now embedded in the Amazon
ecosystem. This migration has given the business scope for further growth, and as a result we have a more stable and resilient infrastructure. Our lead and application conversion rates have increased as a direct result of this. I have regular
one to one's with my team to improve their technical and soft skills, and to ensure that their objectives are achievable.
Some of my responsibilities and achievements to date are as follows:
• Provide management of the entire IT, Development, Testing and Analytical team, including performance
management, one to ones, setting and monitoring objectives.
• Ensuring that the agile approach is being followed at all times, essentially acting as scrum master during daily stand
ups, backlog review and refinement and retrospective meetings.
• Overseeing a Database Administrator, ensuring that the MS and MY SQL estate is performing optimally as a result.
• Migration of unreliable infrastructure to a new dependable and resilient one.
• Manage supplier relationships, controlling costs, conducting service reviews and negotiating contracts.
• Review strategic goals and initiatives and presenting ideas and suggestions to the board.
• Development, design, and implementation of new applications and changes to existing systems and applications.
• Ensure the continual functioning of mission critical operations, including BCP / DR policy / practices.
• Maintain security and privacy of the information systems and equipment, reviewing information security and coordinating scans and remediation. Issuing guidance and information to the business.
• Monthly reporting of various statistics to the Chief Operating Officer and other members of the board.
• Management of annual department budget of circa £1.5m.
• Oversee responsibility for the website and systems that generate over 40,000 loan applications per month, and circa £40m turnover annually on a 24/7 365 basis.
Hardware, Security, Embedded, Statistics, It, Implementation, Growth, Hosting, Presenting, Infrastructure, Monitoring, Website, Amazon, Testing, Development, Office, Administrator, Performing, Contracts, Processes, Manager, Agile, Sql, API, Scrum, AWS, Operations, Budget, Scrum master, Contracts, ITIL, Design, Database, SoMe, Information Security, Controlling, Management, Integration, Analytics, Service, Technology
2013 - 2015
job
Head of IT
Athena Credit Management & Risk Solutions Ltd.
Responsibility for the overall planning, organising, and execution of all IT functions for all Athena group companies. This
includes directing all IT operations to meet customer requirements as well as the support and maintenance of existing
infrastructure, applications, and development of new technical solutions. Solely responsible for the delivery and maintenance of the current ISO 27001:2013 certification, which was achieved in 6 months with no prior experience.
• Migration from Cloud email provider to Office 365.
• Work with the contractors, staff and 3rd party companies to assess and respond to IT needs when required.
• Assist in the training and supervision of staff assisting with IT duties.
• Review strategic goals and initiatives and present these to the board.
• Development, design, and implementation of new applications and changes to existing systems and applications.
• Acquisition, inventory and disposition of hardware / software.
• Serve as primary contact with outside vendors in the generation of quotes, contracts, agreements, and other major
vendor interactions.
• Systems operations and maintenance.
• Maintenance, integrity and continual operation of the wired and wireless network.
• Ensure the continual functioning of mission critical operations.
• Maintain security and privacy of the information systems and equipment.
• Develop and review regularly all back up and Business Continuity processes, procedures and plans.
• Managing the mobile telephony contract.
• Creation and management of a full set of Information Security Policies and Procedures.
• Delivery of Information Security Awareness activities.
• The delivery and maintenance of the ISO 27001 standard requirements.
• The reporting of information to the board.
includes directing all IT operations to meet customer requirements as well as the support and maintenance of existing
infrastructure, applications, and development of new technical solutions. Solely responsible for the delivery and maintenance of the current ISO 27001:2013 certification, which was achieved in 6 months with no prior experience.
• Migration from Cloud email provider to Office 365.
• Work with the contractors, staff and 3rd party companies to assess and respond to IT needs when required.
• Assist in the training and supervision of staff assisting with IT duties.
• Review strategic goals and initiatives and present these to the board.
• Development, design, and implementation of new applications and changes to existing systems and applications.
• Acquisition, inventory and disposition of hardware / software.
• Serve as primary contact with outside vendors in the generation of quotes, contracts, agreements, and other major
vendor interactions.
• Systems operations and maintenance.
• Maintenance, integrity and continual operation of the wired and wireless network.
• Ensure the continual functioning of mission critical operations.
• Maintain security and privacy of the information systems and equipment.
• Develop and review regularly all back up and Business Continuity processes, procedures and plans.
• Managing the mobile telephony contract.
• Creation and management of a full set of Information Security Policies and Procedures.
• Delivery of Information Security Awareness activities.
• The delivery and maintenance of the ISO 27001 standard requirements.
• The reporting of information to the board.
Implementation, UP, Processes, Contracts, Software, Office, Development, Hardware, Supervision, Infrastructure, ISO 27001, Support, Design, It, Security, Network, Wireless, Management, Information Security, Cloud, Training, Contracts, Operations, Office 365
2013 - 2013
job
IT Service Delivery Team Leader
Cabot Credit Management (formally Cabot Financial.
Initially recruited as a first line technician I was quickly promoted and worked my way up to Team Leader, within 5 years. I
was responsible for the service desk in Kent and liaised closely with our office in Stratford Upon Avon. Some of my
responsibilities were as follows:
• Responsibility for ITIL Service Desk performance (SLA', reporting, incident, request and problem allocation).
• Responsible for mentoring and coaching IT Service Delivery staff (2 first / second line technicians).
• Assisting with recruitment, induction and ongoing training.
• Being a point of escalation for incidents as required
• Prepare project plans and documentation
• Provide out of hours support on a rota basis.
was responsible for the service desk in Kent and liaised closely with our office in Stratford Upon Avon. Some of my
responsibilities were as follows:
• Responsibility for ITIL Service Desk performance (SLA', reporting, incident, request and problem allocation).
• Responsible for mentoring and coaching IT Service Delivery staff (2 first / second line technicians).
• Assisting with recruitment, induction and ongoing training.
• Being a point of escalation for incidents as required
• Prepare project plans and documentation
• Provide out of hours support on a rota basis.
Coaching, ITIL, Training, Mentoring, SoMe, Service, Recruitment, It, Support, Office, UP, Service Delivery
2010 - 2012
job
IT Technician (Senior Engineer)
unknown.
It
2008 - 2010
job
IT Technician (2nd line)
unknown.
It
2008 - 2008
job
IT Technician (1st line)
unknown.
It
My education
2010
-
2011
n/a
Secondary, Management Level 3
Secondary, Management Level 3
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