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Senior Infrastructure Engineer
Rajan Ark
,
Brentwood, United Kingdom
Experience
Other titles
Skills
I'm offering
Infrastructure Engineers are also known as an IT Infrastructure Engineer or a Change Manager. Infrastructure engineering includes working with Internet connections, cabling, virtualization platforms, and storage area networks.
With their expertise, infrastructure engineers ensure all of the systems within an organization function seamlessly. A network infrastructure engineer works on-site or remotely by evaluating all the systems within an infrastructure.
Engineers interact with all vendors on behalf of their organizations concerning their infrastructure. Due to the nature of their responsibilities, IT infrastructure engineers need to have excellent written and spoken communication skills.
A network infrastructure engineer should be ready to report for work round-the-clock throughout the year as well as in different locations. Infrastructure engineers have the flexibility of being able to work remotely, which since global connections are predicted to reach 3.5 billion by 2023, means that the demand for remote engineers will increase as businesses continue to prioritize globalization.
With their expertise, infrastructure engineers ensure all of the systems within an organization function seamlessly. A network infrastructure engineer works on-site or remotely by evaluating all the systems within an infrastructure.
Engineers interact with all vendors on behalf of their organizations concerning their infrastructure. Due to the nature of their responsibilities, IT infrastructure engineers need to have excellent written and spoken communication skills.
A network infrastructure engineer should be ready to report for work round-the-clock throughout the year as well as in different locations. Infrastructure engineers have the flexibility of being able to work remotely, which since global connections are predicted to reach 3.5 billion by 2023, means that the demand for remote engineers will increase as businesses continue to prioritize globalization.
Markets
United States
(Remote
only)
United Kingdom
France
(Remote
only)
Germany
(Remote
only)
Lithuania
(Remote
only)
Denmark
(Remote
only)
Norway
(Remote
only)
Sweden
(Remote
only)
Finland
(Remote
only)
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
job
Senior Infrastructure Engineer
JDX Consulting.
As a senior engineer my role was to set new sites up that the company had started also to manage and maintain the new infrastructure within a given budget. Another section of the role is to manage projects and hardware for throughout the whole process and manage and maintain physical and virtual infrastructure.
• Windows Servers, Desktop OS and Active Directory
• Citrix Full range of software
• Strong virtualisation (VMWare and Centre) Testing
• Networking, switches, routers and firewalls (DNS, DHCP, TCP/IP) maintenance
• IP Telephony setup and troubleshooting
• MS Exchange 2008/2010/2013/365
• MS SQL 2008R2/2010/2012/2014/2016
• IT Hardware i.e. Workstations from HP and dell
• Network security tools: Wireshark and packet tracer
• AWS server admin and creating new VM's
• Analytic problem-solving skills when day-to-day network & Hardware problems
• Build resilient solutions in networking
• Windows Server 2008 R2 / 2012 R2, Windows 7 / 8
• IOT AV & Matrix systems
• Active Directory / MS Exchange
• Email security products, e.g. Mimecast / MessageLabs
• Hyper-V / XenServer
• Networking knowledge covering LAN/vLAN/WAN technologies
• Solar Winds Monitoring
• Working with ITIL Practices
• Moving On premises AD to cloud AD
• Equallogic storage
• Backing up old Servers
• PRTG Network monitoring tools
• Windows Servers, Desktop OS and Active Directory
• Citrix Full range of software
• Strong virtualisation (VMWare and Centre) Testing
• Networking, switches, routers and firewalls (DNS, DHCP, TCP/IP) maintenance
• IP Telephony setup and troubleshooting
• MS Exchange 2008/2010/2013/365
• MS SQL 2008R2/2010/2012/2014/2016
• IT Hardware i.e. Workstations from HP and dell
• Network security tools: Wireshark and packet tracer
• AWS server admin and creating new VM's
• Analytic problem-solving skills when day-to-day network & Hardware problems
• Build resilient solutions in networking
• Windows Server 2008 R2 / 2012 R2, Windows 7 / 8
• IOT AV & Matrix systems
• Active Directory / MS Exchange
• Email security products, e.g. Mimecast / MessageLabs
• Hyper-V / XenServer
• Networking knowledge covering LAN/vLAN/WAN technologies
• Solar Winds Monitoring
• Working with ITIL Practices
• Moving On premises AD to cloud AD
• Equallogic storage
• Backing up old Servers
• PRTG Network monitoring tools
TCP/IP, UP, WAN, Server, Software, Storage, Testing, Monitoring, Hardware, Infrastructure, Hyper-V, It, Security, Network, Sql, Windows, Citrix, Iot, Windows server, DNS, Cloud, VMware, Exchange, Active Directory, ITIL, Networking, Budget, AWS
2018 - 2019
job
Senior Network Engineer
Oryx Align.
While working at Oryx Align I was an onsite network engineer and a service desk engineer the split between both roles was 50/50, Majority of the onsite visits was for projects and BAU support. When doing onsite calls the tasks varied form replacing network switches to investigating into network line packet loss. When I am in the office doing BAU support which just consists of working 2nd & 3rd line support tickets.
I have listed below my day to day technologies:
Site attendance resolving escalated services requests from Service Desk in Manchester or via SDM in London
• Administration & troubleshooting of mail based cloud applications, Mimecast & Barracuda
• Administration & troubleshooting of authentication applications i.e. DUO / EMS
• Administration & troubleshooting of encryption products i.e. WinMagic& EMS
• Administration & troubleshooting of Office 365, SharePoint & OneDrive
• Administration & troubleshooting of server roles i.e. DNS, DHCP, DFS & GPO's
• External DNS administration & SSL certificates
• Diagnosis & resolution of internet connectivity issues
• Administration & troubleshooting of Wireless i.e. Meraki, Cisco Aironet and smaller brands
• Administration & troubleshooting of on-prem & cloud based backup technologies
• Administration & troubleshooting of on-prem PBX & cloud PBX systems
• 3 rd party vendor management and close working in resolving issues
• Updating process documentation Person Specification
• Superior Customer Service Skills
• Administration of VoIP and PBX systems
• Good understanding and troubleshooting of 3rd party LOB Applications
• Good knowledge of MSP RMM toolsets, such as Solarwinds
• Excellent knowledge of ticketing systems, such as AutoTask
• Able to prioritise and schedule own workload within a fast-paced environment
• Proactive and positive approach to problem solving and client interaction
• Exceptional attention to detail, flexibility and uses own initiative to troubleshoot complex issues
I have listed below my day to day technologies:
Site attendance resolving escalated services requests from Service Desk in Manchester or via SDM in London
• Administration & troubleshooting of mail based cloud applications, Mimecast & Barracuda
• Administration & troubleshooting of authentication applications i.e. DUO / EMS
• Administration & troubleshooting of encryption products i.e. WinMagic& EMS
• Administration & troubleshooting of Office 365, SharePoint & OneDrive
• Administration & troubleshooting of server roles i.e. DNS, DHCP, DFS & GPO's
• External DNS administration & SSL certificates
• Diagnosis & resolution of internet connectivity issues
• Administration & troubleshooting of Wireless i.e. Meraki, Cisco Aironet and smaller brands
• Administration & troubleshooting of on-prem & cloud based backup technologies
• Administration & troubleshooting of on-prem PBX & cloud PBX systems
• 3 rd party vendor management and close working in resolving issues
• Updating process documentation Person Specification
• Superior Customer Service Skills
• Administration of VoIP and PBX systems
• Good understanding and troubleshooting of 3rd party LOB Applications
• Good knowledge of MSP RMM toolsets, such as Solarwinds
• Excellent knowledge of ticketing systems, such as AutoTask
• Able to prioritise and schedule own workload within a fast-paced environment
• Proactive and positive approach to problem solving and client interaction
• Exceptional attention to detail, flexibility and uses own initiative to troubleshoot complex issues
Voip, Https, MSP, EMS, Solarwinds, Server, Internet, Detail, Office, Authentication, Backup, Support, Administration, Vendor Management, Network, Wireless, Service, Customer service, Management, DNS, Cloud, Cisco, SharePoint, Office 365
2016 - 2018
job
3rd Line engineer
Capita PLC.
Providing support on a range of software for education sectors nationwide, identifying trends and escalating as appropriate ensuring regular fully detailed updates distributed to all stakeholders.
Mentoring and training first and second Line team members, Ability to problem solve and analyse with 3rd line to get the issue resolved, strong team member able to work independently when required.
Investigation, escalation and progression to closure of issues within the SIMS software and associated applications as used within schools, attending client sites and problem solving with tight timeframes ensuring minimal downtime. The clients we were supporting was the banking and financial sector.
What my day to day duties include
• Windows Servers, Desktop OS and Active Directory
• Strong virtualisation (VMWare and Centre) Testing
• Networking, switches, routers and firewalls (DNS, DHCP, TCP/IP) maintenance
• IP Telephony setup and troubleshooting
• MS Exchange 2008/2010/2013/365
• MS SQL 2008R2/2010/2012/2014/2016
• IT Hardware i.e. Workstations from HP and dell
• Network security tools: Wireshark and packet tracer
• Backup and Data Recovery
• Analytic problem-solving skills when day-to-day network & Hardware problems
• Build resilient solutions in networking
• Windows Server 2008 R2 / 2012 R2, Windows 7 / 8
• Microsoft Office Suite
• Active Directory / MS Exchange
• Email security products, e.g. Mimecast / MessageLabs
• Hyper-V / XenServer
• Networking knowledge covering LAN/vLAN/WAN technologies
• Dell Server and SAN Hardware
• Dell Desktops and Notebooks
• HP Switch technology
• Active Directory
• Office 365 and Exchange
• Various file wall systems
During my time I had more of a 3rd line support role, which is the reason behind using so many different tools and technology's. I work with 3rd line support analyst's on a daily basis the reason for this is because, I have studied networking to a high standard and have been using and adapting my virtualisation skills and server building and knowledge since the age of 18. When I first started this role my forensics degree some into hand when it coming to network monitoring and setting up a MAN networking system for the New York and India sites that were coming along later in the year.
Projects I have worked on
• Improving the Search Mechanism for Unstructured Peer-to-Peer Networks Using the Statistical Matrix Form
• Network Sniffer programs to capture traffic sent over a network connection and identify all the different network protocols it is using.
• Pure Honeypot system integration
Mentoring and training first and second Line team members, Ability to problem solve and analyse with 3rd line to get the issue resolved, strong team member able to work independently when required.
Investigation, escalation and progression to closure of issues within the SIMS software and associated applications as used within schools, attending client sites and problem solving with tight timeframes ensuring minimal downtime. The clients we were supporting was the banking and financial sector.
What my day to day duties include
• Windows Servers, Desktop OS and Active Directory
• Strong virtualisation (VMWare and Centre) Testing
• Networking, switches, routers and firewalls (DNS, DHCP, TCP/IP) maintenance
• IP Telephony setup and troubleshooting
• MS Exchange 2008/2010/2013/365
• MS SQL 2008R2/2010/2012/2014/2016
• IT Hardware i.e. Workstations from HP and dell
• Network security tools: Wireshark and packet tracer
• Backup and Data Recovery
• Analytic problem-solving skills when day-to-day network & Hardware problems
• Build resilient solutions in networking
• Windows Server 2008 R2 / 2012 R2, Windows 7 / 8
• Microsoft Office Suite
• Active Directory / MS Exchange
• Email security products, e.g. Mimecast / MessageLabs
• Hyper-V / XenServer
• Networking knowledge covering LAN/vLAN/WAN technologies
• Dell Server and SAN Hardware
• Dell Desktops and Notebooks
• HP Switch technology
• Active Directory
• Office 365 and Exchange
• Various file wall systems
During my time I had more of a 3rd line support role, which is the reason behind using so many different tools and technology's. I work with 3rd line support analyst's on a daily basis the reason for this is because, I have studied networking to a high standard and have been using and adapting my virtualisation skills and server building and knowledge since the age of 18. When I first started this role my forensics degree some into hand when it coming to network monitoring and setting up a MAN networking system for the New York and India sites that were coming along later in the year.
Projects I have worked on
• Improving the Search Mechanism for Unstructured Peer-to-Peer Networks Using the Statistical Matrix Form
• Network Sniffer programs to capture traffic sent over a network connection and identify all the different network protocols it is using.
• Pure Honeypot system integration
Backup, Security, It, Hyper-V, Support, Analyst, Hardware, Monitoring, Testing, Network, Office, Software, Server, Search, WAN, SAN, UP, System Integration, Office 365, Networking, Active Directory, Training, Exchange, VMware, Mentoring, SoMe, Sql, DNS, Integration, Windows server, Windows, TCP/IP, Technology, Banking
2011 - 2016
job
Travis Perkins Sales Adviser
unknown.
This job offer was a placement after my school for work experience in 2011,
I achieved 100% attendance and punctuality Travis Perkins then offered me a part time position whilst studying where I excelled in sales and customer service.
I was promoted to a senior sales advisor and worked for Travis Perkins for a further 5 years this enabled me to gain a variety of experience.
I left Travis Perkins to concentrate on my university degree and I.T Career.
I achieved 100% attendance and punctuality Travis Perkins then offered me a part time position whilst studying where I excelled in sales and customer service.
I was promoted to a senior sales advisor and worked for Travis Perkins for a further 5 years this enabled me to gain a variety of experience.
I left Travis Perkins to concentrate on my university degree and I.T Career.
Customer service, Sales, Service, ME
My education
2014
-
2015
University of East London
Hndhncorequivalent, Computer networking
Hndhncorequivalent, Computer networking
University of Bedfordshire
N/a, Computer studies (Minor in Computer Systems)
N/a, Computer studies (Minor in Computer Systems)
?
-
2013
Computing Chelmsford College
Unspecified, N/a
Unspecified, N/a
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