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Senior
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jobs
Digital strategist with strong delivery, product and transformation experience
Luke Smith
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
Passionate and experienced in helping teams create new ideas and making them happen!
I am a highly adaptive professional that is entrepreneurially minded, creative and a data driven problem solver who is not afraid to get their hands dirty to deliver exceptional customer and commercial impact.
I am a commended team leader and specialise in all things digital, including Strategy, Ideation, Product management and programme delivery.
Recent success sorted include:
- Launching a digital travel insurance product from ideation to market in 14 weeks
- Planning the digtal transformation approach and roadmap for a multination corporation
- Heading Product Strategy for a fintech startup
I am a highly adaptive professional that is entrepreneurially minded, creative and a data driven problem solver who is not afraid to get their hands dirty to deliver exceptional customer and commercial impact.
I am a commended team leader and specialise in all things digital, including Strategy, Ideation, Product management and programme delivery.
Recent success sorted include:
- Launching a digital travel insurance product from ideation to market in 14 weeks
- Planning the digtal transformation approach and roadmap for a multination corporation
- Heading Product Strategy for a fintech startup
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
job
HEAD OF PRODUCT STRATEGY & CUSTOMER PROPOSITION
Finablr Technology.
Finablr is a global platform for cross-border payments and foreign exchange solutions. Finablr Technology is an internally incubated start-up building a new community-based D2C proposition, consumer app and technology platform. Reporting directly to the Chief Customer Officer and Global Head of B2C, I lead business strategy, customer experience design and own the product roadmap. I champion creating a customer-led culture within Finablr.
• Leading product strategy to define a truly unique, commercially viable customer value proposition through in-depth customer and market research and customer journey analysis - new IP submission pending
• Owned and led the product proposition, roadmap, feature prioritisation and ongoing product innovation
• Designed and executed the ideation process to take ideas through to product development and execution
• Adopted product owner role, overseeing product design and development teams to plan, define requirements and ensure on-time delivery using agile sprint methodologies through the software development lifecycle
• Co-designed with lead UX designer key sections of the app, core to proposition and currently in production
• Pioneered a new approach to loyalty to exponentially scale the platform whilst driving maximum customer value, as well as building neutral cost impact to the business revenue model
• Challenged and streamlined existing operations and business processes and gave direction for improvements
SENIOR INNOVATION MANAGER - RocketSpace, London (Contract 3 months)
RocketSpace is a scaling innovation hub, accelerator and advisory firm for startups, VCs and corporates.
• Developed, enhanced and added significant capability to the corporate consulting offering leading to increased sales, broader client reach and growth of client relationships and extended client contracts
• Led consulting projects in business innovation, design thinking, corporate venturing and PoC execution
• Defined the corporate venture, investment and partnership strategy for a multination mining company
• Leading product strategy to define a truly unique, commercially viable customer value proposition through in-depth customer and market research and customer journey analysis - new IP submission pending
• Owned and led the product proposition, roadmap, feature prioritisation and ongoing product innovation
• Designed and executed the ideation process to take ideas through to product development and execution
• Adopted product owner role, overseeing product design and development teams to plan, define requirements and ensure on-time delivery using agile sprint methodologies through the software development lifecycle
• Co-designed with lead UX designer key sections of the app, core to proposition and currently in production
• Pioneered a new approach to loyalty to exponentially scale the platform whilst driving maximum customer value, as well as building neutral cost impact to the business revenue model
• Challenged and streamlined existing operations and business processes and gave direction for improvements
SENIOR INNOVATION MANAGER - RocketSpace, London (Contract 3 months)
RocketSpace is a scaling innovation hub, accelerator and advisory firm for startups, VCs and corporates.
• Developed, enhanced and added significant capability to the corporate consulting offering leading to increased sales, broader client reach and growth of client relationships and extended client contracts
• Led consulting projects in business innovation, design thinking, corporate venturing and PoC execution
• Defined the corporate venture, investment and partnership strategy for a multination mining company
App, Consulting, Sales, Technology, Growth, Development, Community, Software, Feature, Product owner, Production, Direction, Contracts, Processes, Manager, UP, LED, Innovation, Business strategy, Product development, Product Design, UX, Operations, Market research, Design thinking, Research, Design, Contracts, B2C, Customer experience, Exchange, Software development, Agile, Startups
2015 - 2019
job
DIGITAL AND INNOVATION MANAGER
Elixirr, Management consultancy.
Rapidly excelled within a boutique, fast-growing challenger consultancy. Led and contributed towards digital transformation, innovation, new business model development, restructuring and vendor selection projects. A critical member of the Innovation team helping to develop and expand Elixirr's innovation capability including 9 months in Silicon building a VC and start-up network.
Progression defining assignments:
Business simplification, transformation, program setup and direct to consumer digital business development Global insurance company Sydney, Munich
• Assisted the transformation program lead in the development of a D2C digital insurance plan, pivoting from B2B wholesale model, initiating with the car, home, and pet insurance
• Functioned as an interim program manager aimed at formulating a 5-year business model and IT platform transformation by co-ordinating with a team of 10 staff members
• Introduced transformation approach for more than 100 products, including workstream planning, required resources arrangement, cost/timelines control and governance
• Presented plan to Group board and gained approval in addition to multi country roll-out
Ideation of Private Bank SME platform UK Private Bank London
• Assisted a UK private bank in improving client experience and saving costs by developing a high-tech high-touch SME banking platform strategy and concept
• Secured £15M of funding from the RBS alternative remedies package to build and execute concept
Secondment as 'Innovation lead' UK travel company London
• Streamlined innovation and new product development function within an internal financial services function
• Developed a brand new mobile-first travel insurance proposition from inception to completion within 14 weeks by spearheading a cross-functional team
• Launched a 3rd party white label product application to assist clients in improving digital experience and benefit from cross-selling opportunities
• Planned and organised training sessions for skill enhancement of 50+ people in design thinking
• Designed a single platform 'travel bank' proposition to align the company and simplify the customer proposition
• Played an integral part in the development of FX, credit, prepaid, gifting, rewards and loyalty propositions
Progression defining assignments:
Business simplification, transformation, program setup and direct to consumer digital business development Global insurance company Sydney, Munich
• Assisted the transformation program lead in the development of a D2C digital insurance plan, pivoting from B2B wholesale model, initiating with the car, home, and pet insurance
• Functioned as an interim program manager aimed at formulating a 5-year business model and IT platform transformation by co-ordinating with a team of 10 staff members
• Introduced transformation approach for more than 100 products, including workstream planning, required resources arrangement, cost/timelines control and governance
• Presented plan to Group board and gained approval in addition to multi country roll-out
Ideation of Private Bank SME platform UK Private Bank London
• Assisted a UK private bank in improving client experience and saving costs by developing a high-tech high-touch SME banking platform strategy and concept
• Secured £15M of funding from the RBS alternative remedies package to build and execute concept
Secondment as 'Innovation lead' UK travel company London
• Streamlined innovation and new product development function within an internal financial services function
• Developed a brand new mobile-first travel insurance proposition from inception to completion within 14 weeks by spearheading a cross-functional team
• Launched a 3rd party white label product application to assist clients in improving digital experience and benefit from cross-selling opportunities
• Planned and organised training sessions for skill enhancement of 50+ people in design thinking
• Designed a single platform 'travel bank' proposition to align the company and simplify the customer proposition
• Played an integral part in the development of FX, credit, prepaid, gifting, rewards and loyalty propositions
It, It platform, LED, UP, Manager, Interim, Wholesale, Insurance, Development, Transformation, Design, Network, Banking, Training, Digital transformation, Innovation, Design thinking, B2B, Product development, Business development
My education
University of Manchester
BSc, International Business Management
BSc, International Business Management
Chew Valley School
Secondary, N/a
Secondary, N/a
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