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jobs
Orhan Turkay
,
South Croydon, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
My experience
2018 - ?
job
Restaurant Manager
Texture.
Maintain and develop high standards of a prestigious one Michelin Star and 4 AA Rosette Restaurant as well as ensure exceptional dining experience for high profile clients and guests
Improve company's financial performance by overseeing restaurant activities and carrying out
controllable costs. Effectively coordinate daily restaurant management operations, resulting in greater productivity and higher levels of customer satisfaction. Develop and institute best practices in all areas, ensuring that all staff share a customer-oriented vision of their roles. Maintain a
relationship with external vendors, Contractors and Suppliers at a senior level, to align operational
goals.
Key Contributions:
• Reviewed Company marketing plan and closely worked with the owner of the business on
implementing marketing tools that significantly improved company profitability.
• Overseen and updated standard procedures in all aspects of company's operations with a
specific focus on the customer and service quality.
• Controlled operational costs, identified measures to cut waste and estimated future
requirements for goods and cleaning products.
• Recommended ways to reach a boarder audience such as promotions and social media
advertisements.
• Achieved 12% increase in sales within a twelve-month period and secured staff retention to a minimum.
• Improved efficiency, sequence of service and order expediting to achieve 25% gain in monthly covers with zero additional labour or overhead costs.
Improve company's financial performance by overseeing restaurant activities and carrying out
controllable costs. Effectively coordinate daily restaurant management operations, resulting in greater productivity and higher levels of customer satisfaction. Develop and institute best practices in all areas, ensuring that all staff share a customer-oriented vision of their roles. Maintain a
relationship with external vendors, Contractors and Suppliers at a senior level, to align operational
goals.
Key Contributions:
• Reviewed Company marketing plan and closely worked with the owner of the business on
implementing marketing tools that significantly improved company profitability.
• Overseen and updated standard procedures in all aspects of company's operations with a
specific focus on the customer and service quality.
• Controlled operational costs, identified measures to cut waste and estimated future
requirements for goods and cleaning products.
• Recommended ways to reach a boarder audience such as promotions and social media
advertisements.
• Achieved 12% increase in sales within a twelve-month period and secured staff retention to a minimum.
• Improved efficiency, sequence of service and order expediting to achieve 25% gain in monthly covers with zero additional labour or overhead costs.
Social Media, Marketing, Operations, Management, Sales, Service, Retention, Social, Manager
2016 - 2018
job
Restaurant Manager
Maze by Gordon Ramsay.
Maintained the profile of a prestigious first class company and ensured high quality customer service and smooth operations.
Developed, managed, and led the restaurant team to maintain the highest standards of food and
beverage service. Hired, led, and trained staff to ensure efficient food service. Dealt with and resolved customer complaints in a prompt manner. Established positive environment and monitor
weekly front of house and staff schedule. Overseen the budget and restaurant financials inclusive of cashing up, invoicing and supplier payments.
Key Contributions:
• Secured the monthly gross profit of 74% for food, 75% for wine, and 84% for bar.
• Generated annual revenue of £8-9 million serving over 200 to 400 customers per day.
• Achieved 32% labour cost within a 12 months' period by applying expert leadership skills.
• Encouraged the upkeep of the restaurant's good image and suggested ways to improve it.
• Worked with close collaboration with the kitchen staff in development of the delivery of customer service.
Developed, managed, and led the restaurant team to maintain the highest standards of food and
beverage service. Hired, led, and trained staff to ensure efficient food service. Dealt with and resolved customer complaints in a prompt manner. Established positive environment and monitor
weekly front of house and staff schedule. Overseen the budget and restaurant financials inclusive of cashing up, invoicing and supplier payments.
Key Contributions:
• Secured the monthly gross profit of 74% for food, 75% for wine, and 84% for bar.
• Generated annual revenue of £8-9 million serving over 200 to 400 customers per day.
• Achieved 32% labour cost within a 12 months' period by applying expert leadership skills.
• Encouraged the upkeep of the restaurant's good image and suggested ways to improve it.
• Worked with close collaboration with the kitchen staff in development of the delivery of customer service.
Operations, Budget, Leadership, Customer service, Service, It, Development, LED, Manager, UP
2014 - 2016
job
Assistant Manager
unknown.
Drove weekly Front of House and staff schedule of 25 employees and reorganised shifts and personnel to accommodate changes in business and staff strengths and weaknesses.
Uplifted restaurant performance by assessing and monitoring employee work performance and
followed up on areas needing improvement. Streamlined operations through efficient scheduling and minimal food waste. Enhanced customer satisfaction by resolving hospitality issues as they
occurred. Recruited potential employees and disciplined existing employees.
Key Contributions:
• Launched an employee training initiative to help address customer service complaints in service, reducing complaint numbers to fewer than two per day.
• Reduced the staff turnaround through positive and productive working environment.
• Promoted safe food handling practices to a staff of over 25 Front of House employees.
Uplifted restaurant performance by assessing and monitoring employee work performance and
followed up on areas needing improvement. Streamlined operations through efficient scheduling and minimal food waste. Enhanced customer satisfaction by resolving hospitality issues as they
occurred. Recruited potential employees and disciplined existing employees.
Key Contributions:
• Launched an employee training initiative to help address customer service complaints in service, reducing complaint numbers to fewer than two per day.
• Reduced the staff turnaround through positive and productive working environment.
• Promoted safe food handling practices to a staff of over 25 Front of House employees.
Operations, Training, Customer service, Service, Safe, Turnaround, Monitoring, Manager, UP
2013 - 2014
job
Restaurant Supervisor
unknown.
Led and directed 20 plus employees during a shift and resolved problems amicably faced by floor staff
members and the customers.
Increased client satisfaction by handling and resolving complaints. Championed innovative ideas
to improve the experience for the client and improve revenue. Drove cash management and
account administration functions using the company IT systems. Took orders of the customers and ensured that the foods are served in a pleasant manner.
Key Contribution:
• Achieved the required "spend per head" £45+ a day through effective staff leadership.
• Offered staff trainings for 15+ staff members. Delegated and supervised 15 plus front of house
staff on a daily basis.
members and the customers.
Increased client satisfaction by handling and resolving complaints. Championed innovative ideas
to improve the experience for the client and improve revenue. Drove cash management and
account administration functions using the company IT systems. Took orders of the customers and ensured that the foods are served in a pleasant manner.
Key Contribution:
• Achieved the required "spend per head" £45+ a day through effective staff leadership.
• Offered staff trainings for 15+ staff members. Delegated and supervised 15 plus front of house
staff on a daily basis.
Administration, Leadership, Management, It, Cash management, LED
2012 - 2013
job
Restaurant Manager
Brasserie Vacherin.
Ensured high quality customer service, promoted safe food handling practices to a staff of 10 Front of House employees and supervised 10 plus Front of House employees during a shift.
Scheduled daily and weekly rotas for the restaurant's staff. Interfaced with the Head Chef to discuss and develop the menu. Recommended innovative ideas to executive management for business
improvement and profit generation. Delivered wine and food weekly trainings to Front of House
staff members to enhance individual performances.
Key Contributions:
• Spearheaded annual revenue of over £1 million serving over 100 customers per day.
• Implemented an exclusive dining offer that generated more than 1400 covers a month.
Additional experience as Restaurant Assistant Manager for Fish and Grill Restaurant, Restaurant
Supervisor for Tiger Tiger Restaurant & Bar and Zizzi Restaurant
Other experience as Head Waiter for Mosaique Restaurant, Waiter and Barman for Bistro 1
Restaurant, Sheraton Voyager Antalya Hotel Resort and Spa, Falez Hotel Antalya, Club 29 Antalya
Scheduled daily and weekly rotas for the restaurant's staff. Interfaced with the Head Chef to discuss and develop the menu. Recommended innovative ideas to executive management for business
improvement and profit generation. Delivered wine and food weekly trainings to Front of House
staff members to enhance individual performances.
Key Contributions:
• Spearheaded annual revenue of over £1 million serving over 100 customers per day.
• Implemented an exclusive dining offer that generated more than 1400 covers a month.
Additional experience as Restaurant Assistant Manager for Fish and Grill Restaurant, Restaurant
Supervisor for Tiger Tiger Restaurant & Bar and Zizzi Restaurant
Other experience as Head Waiter for Mosaique Restaurant, Waiter and Barman for Bistro 1
Restaurant, Sheraton Voyager Antalya Hotel Resort and Spa, Falez Hotel Antalya, Club 29 Antalya
Management, Customer service, Service, Safe, Spa, Manager
My education
n/a
Secondary, Industry Specific Training
Secondary, Industry Specific Training
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