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E commerce Manager SEO PPC specialist Amazon Ebay google ads social media marketing Brand growth
Prabal Sarkar
,
Hayes, United Kingdom
Experience
Other titles
Skills
I'm offering
A dynamic and goal-driven professional with more than 2.5 years of experience in the areas of Technical account management; Digital Marketing and Advertising (Amazon Marketing Services / SEO / PPC / Strategy Building and Marketing) and Brand growth.
Being an Ex AMAZON employee I expertise on key skill sets required to grow the sales exponentially by directly working on SEO / keyword optimization/campaigns after a thorough understanding of the Algorithm.
I love to boost Sales and Performance of Sellers/vendors. Be it a Big brand or mid-sized merchant, I help grow the business online taking the full charge.
I work on Catalog / Images / FBA process / Account health maintenance and reviewing as well.
'' Modern-day Ecommerce requires modern solutions. Being digitally vigilant is the key to grow and sustain ''
I help the brand make a solid presence on the internet by spreading awareness through Facebook, Instagram, and other social media Advertising platforms as well.
Being an Ex AMAZON employee I expertise on key skill sets required to grow the sales exponentially by directly working on SEO / keyword optimization/campaigns after a thorough understanding of the Algorithm.
I love to boost Sales and Performance of Sellers/vendors. Be it a Big brand or mid-sized merchant, I help grow the business online taking the full charge.
I work on Catalog / Images / FBA process / Account health maintenance and reviewing as well.
'' Modern-day Ecommerce requires modern solutions. Being digitally vigilant is the key to grow and sustain ''
I help the brand make a solid presence on the internet by spreading awareness through Facebook, Instagram, and other social media Advertising platforms as well.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - 2020
job
E-commerce Manager
GinSen.
Ginseng Ltd is a TCM brand based in London. With the increasing popularity of Traditional Chinese medicine in western countries, this brand started developing a solid platform to boost their sales through different online platforms like Amazon, eBay and their own official website etc. I handled a team of 7 to guide the Brands growth in right direction and report directly to Company owner.
This includes almost everything, starting from Catalog Handling, Paid Advertising (PPC), SEO, Strategy Building and Implementation, Planning and Targeted Marketing, Competitor Analysis, Brand Store Management ; Product Launch and Management. (Amazon Focused)
This includes almost everything, starting from Catalog Handling, Paid Advertising (PPC), SEO, Strategy Building and Implementation, Planning and Targeted Marketing, Competitor Analysis, Brand Store Management ; Product Launch and Management. (Amazon Focused)
Implementation, Manager, Guide, Direction, Online, SOLID, Ebay, Amazon, Growth, Marketing, Website, Sales, Management, E-commerce, PPC, Advertising, Seo
2017 - 2019
job
Senior Associate
Amazon Development Centre.
The process deals with using different tools, Vendor/ Seller account management. This is associated with seller/ vendor business performance boosting and driving maximum sales and generating peak revenue.
Left Amazon as a Senior Advertising Specialist.
Worked for the Below mentioned teams:
*M@
*IIDP (Catalog)
*FBA
*Feeds
*Brand Registry
*UPC Exemption
*AMS
*MWS
*Amazon Pay
*Sponsored Products
WORK PROFILE
➢ Subject matter expert for all Self Service Performance Advertising products.
➢ Serves as the first point of contact for all seller support, vendor support and sales teams who support and work with Self Service Performance advertisers worldwide. Also trained to handle all EBC and A+ content related difficulties.
➢ Manages a ticket queue and investigates issues escalated from seller support, vendor support and sales teams and driving tickets to resolution by troubleshooting, fact finding and providing the answer or by escalating to product and engineering teams for additional support as necessary.
➢ Drives down escalation occurrences by enabling first-level responders to resolve issues on their own
➢ Follows up with product and engineering to ensure that escalated tickets or issues are resolved within a timely manner.
➢ Identifies large scale issues in ticket queue quickly and escalates to owning engineering teams for resolution.
➢ Provides all advertiser facing teams with frequent updates on status of large scale issues and crafts approved advertiser facing messaging to be sent to advertisers reactively or proactively.
➢ Evaluates opportunities for efficiency. Identifies patterns of ticket escalations requiring improved training, blurbs or SOPs.
➢ Liaise with other departments such as Product and Engineering as required to resolve seller and vendor issues and questions.
➢ Quickly Identify High Severity Incidents drive communication and escalate to leadership as appropriate.
Left Amazon as a Senior Advertising Specialist.
Worked for the Below mentioned teams:
*M@
*IIDP (Catalog)
*FBA
*Feeds
*Brand Registry
*UPC Exemption
*AMS
*MWS
*Amazon Pay
*Sponsored Products
WORK PROFILE
➢ Subject matter expert for all Self Service Performance Advertising products.
➢ Serves as the first point of contact for all seller support, vendor support and sales teams who support and work with Self Service Performance advertisers worldwide. Also trained to handle all EBC and A+ content related difficulties.
➢ Manages a ticket queue and investigates issues escalated from seller support, vendor support and sales teams and driving tickets to resolution by troubleshooting, fact finding and providing the answer or by escalating to product and engineering teams for additional support as necessary.
➢ Drives down escalation occurrences by enabling first-level responders to resolve issues on their own
➢ Follows up with product and engineering to ensure that escalated tickets or issues are resolved within a timely manner.
➢ Identifies large scale issues in ticket queue quickly and escalates to owning engineering teams for resolution.
➢ Provides all advertiser facing teams with frequent updates on status of large scale issues and crafts approved advertiser facing messaging to be sent to advertisers reactively or proactively.
➢ Evaluates opportunities for efficiency. Identifies patterns of ticket escalations requiring improved training, blurbs or SOPs.
➢ Liaise with other departments such as Product and Engineering as required to resolve seller and vendor issues and questions.
➢ Quickly Identify High Severity Incidents drive communication and escalate to leadership as appropriate.
Advertising, Account management, Training, Leadership, Management, Sales, Service, Content, Engineering, Support, Amazon, Patterns, UP
2016 - 2017
job
Quality Analyst/ Senior Technical Support
Wipro Ltd.
The process deals L1 customer Support for US-Canada Customer through calls and emails. Technical Support for HP consumers.
WORK PROFILE
➢ Providing L1 support to customer regarding HP Products
➢ Respond timeously to requests for technical assistance in person, via phone, or electronically.
➢ Research solutions using available information resources.
➢ Document issue, create ticket or escalate ticket using Service Now, Paragon, and Salesforce.
Identify and effectively priorities situations requiring urgent attention.
E-COMMERCE MANAGER
Phone: 074-666-52975
Email: prabalsarkar443@gmail.com
Website: http://www.linkedin.com/in/prabal-sarkar-b8506679
Address
2 Gledwood Drive, Hayes
Postcode: UB4 0AG
United Kingdom
WORK PROFILE
➢ Providing L1 support to customer regarding HP Products
➢ Respond timeously to requests for technical assistance in person, via phone, or electronically.
➢ Research solutions using available information resources.
➢ Document issue, create ticket or escalate ticket using Service Now, Paragon, and Salesforce.
Identify and effectively priorities situations requiring urgent attention.
E-COMMERCE MANAGER
Phone: 074-666-52975
Email: prabalsarkar443@gmail.com
Website: http://www.linkedin.com/in/prabal-sarkar-b8506679
Address
2 Gledwood Drive, Hayes
Postcode: UB4 0AG
United Kingdom
Research, E-commerce, Salesforce, Linkedin, Service, Website, Support, Analyst, Http, Manager
My education
2012
-
2016
Techno India
B.tech in computer science and Engineering, West Bengal University of Technology
B.tech in computer science and Engineering, West Bengal University of Technology
?
-
2011
Higher Secondary in WBCHSE
N/a, N/a
N/a, N/a
?
-
2009
Secondary School in WBBSE
N/a, N/a
N/a, N/a
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