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0
jobs
IT Technical
Ramona Irina Ciceu
,
Sittingbourne, United Kingdom
Experience
Other titles
Skills
I'm offering
I am working in IT, I absolutely love it.
I am very good at fixing it related issues.
I have experience with Microsoft office.
I am very good at fixing it related issues.
I have experience with Microsoft office.
Markets
United Kingdom
Industries
Language
English
Good
Spanish
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - ?
job
technical support
SY Limited.
answering support queries either via phone or email
• Maintain a high degree of customer service for all support queries and adhere to all service management principles
• Log all calls on the call logging system and maintain full documentation
• Respond to inquiries from clients and help them resolve any hardware or software problems
• Maintain a log of any software or hardware problems detected
• Create new user and change password on server or Office 365
• Maintain a high degree of customer service for all support queries and adhere to all service management principles
• Log all calls on the call logging system and maintain full documentation
• Respond to inquiries from clients and help them resolve any hardware or software problems
• Maintain a log of any software or hardware problems detected
• Create new user and change password on server or Office 365
Office 365, Customer service, Management, Service Management, Service, Support, Hardware, Office, Software, Server
2016 - 2019
job
Dental nurse
MAC OS.
• Knowledge of Microsoft Office 365 software, Windows 7, 8, 8.1, 10 and Windows servers 2016, 2019, MAC OS
• Basic knowledge of network, switching and routers.
• Knowledge of Sage software
• Knowledge of mobile devices: iOS and Android
• Active Directory, Group Policy and Microsoft Exchange
• Troubleshooting printers
Dental nurse
Gibraltar House, Chatham
Chatham
September-2017 - November-2018
Assisting dentists and other dental care professionals in the practice.
Careful sterilizing of dental instruments to ensure sterile conditions.
Ensuring that the dental surgery health and safety policy is adhered to.
Working at the reception of the clinic, welcoming patients, booking them in then directing them to the waiting room.
Making appointments and taking payments.
Administrative duties like maintaining a patients' dental record.
Assisting dental care professionals with procedures such as filling cavities or performing root canals.
Preparing the surgery for dental treatment.
Using dental software package to input future appointments and doing administrative support when
Required
• Basic knowledge of network, switching and routers.
• Knowledge of Sage software
• Knowledge of mobile devices: iOS and Android
• Active Directory, Group Policy and Microsoft Exchange
• Troubleshooting printers
Dental nurse
Gibraltar House, Chatham
Chatham
September-2017 - November-2018
Assisting dentists and other dental care professionals in the practice.
Careful sterilizing of dental instruments to ensure sterile conditions.
Ensuring that the dental surgery health and safety policy is adhered to.
Working at the reception of the clinic, welcoming patients, booking them in then directing them to the waiting room.
Making appointments and taking payments.
Administrative duties like maintaining a patients' dental record.
Assisting dental care professionals with procedures such as filling cavities or performing root canals.
Preparing the surgery for dental treatment.
Using dental software package to input future appointments and doing administrative support when
Required
Printers, Basic, Performing, Booking, Software, Health, Office, Safety, Support, Android, Reception, Network, Windows, Mac, Exchange, Active Directory, Office 365, IOS
2015 - 2016
internship
Trainee Dental Nurse
Gravesend Dental Surgery.
Assisted during consultations and procedures.
Ensured that surgical areas and instruments were fully sterilized.
Welcomed patients and took their medical history.
Provide administrative support to the reception team and to Practice Manager
Ensured that surgical areas and instruments were fully sterilized.
Welcomed patients and took their medical history.
Provide administrative support to the reception team and to Practice Manager
Reception, Support, Manager
2011 - 2011
job
Waitress
Self employed.
Using the telephone
Dealing with customers
Following protocols
Cash handling
Dealing with customers
Following protocols
Cash handling
My education
?
-
2019
n/a
Unspecified, Dental Nursing
Unspecified, Dental Nursing
?
-
2017
College Henri Coanda
N/a, Information Technology
N/a, Information Technology
?
-
2003
n/a
Secondary, N/a
Secondary, N/a
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