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Project Manager | Prince2 Practitioner | Organisational Change and Transformation
Mark Smitton
,
Radstock, United Kingdom
Experience
Other titles
Skills
I'm offering
Expertise
• Powerful project and programme planning and implementation skills – delivery focused.
• Experienced in managing the full project life cycle and project recovery.
• Adept at taking broad project goals and transforming them into a structured, deliverable framework that sets projects up for successful delivery.
• Successfully led multiple business change, transformation and ICT/system change projects.
• Prince2 Practitioner and managing Agile projects.
• I am skilled with Microsoft Office, as well as MS Project, Visio and SharePoint.
• Excellent negotiation, communication and presentation skills, including team management, as well as, stakeholder, supplier and client management.
Achievements
• Rescued a failing data migration project responsible for over 150 applications across multiple organisations within a few weeks, ensuring that systems were able to support a safe and legal service for day 1.
• Successfully turned around a USD 10 million failing transformation project from a 14-month delay to a project that is now able to come in on time, on budget and within planned scope within six months.
• Designed and implemented new business processes and systems that led to a reduction in FTE staff requirement by 60% while improving the visibility of potential future income streams.
• Powerful project and programme planning and implementation skills – delivery focused.
• Experienced in managing the full project life cycle and project recovery.
• Adept at taking broad project goals and transforming them into a structured, deliverable framework that sets projects up for successful delivery.
• Successfully led multiple business change, transformation and ICT/system change projects.
• Prince2 Practitioner and managing Agile projects.
• I am skilled with Microsoft Office, as well as MS Project, Visio and SharePoint.
• Excellent negotiation, communication and presentation skills, including team management, as well as, stakeholder, supplier and client management.
Achievements
• Rescued a failing data migration project responsible for over 150 applications across multiple organisations within a few weeks, ensuring that systems were able to support a safe and legal service for day 1.
• Successfully turned around a USD 10 million failing transformation project from a 14-month delay to a project that is now able to come in on time, on budget and within planned scope within six months.
• Designed and implemented new business processes and systems that led to a reduction in FTE staff requirement by 60% while improving the visibility of potential future income streams.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - 2020
freelance
Project Manager
UCL.
• Leading the research support element, generating over £500 million annual income, of a large transformation programme.
• Delivery on this project focused on the design of a new target operating model, user experience, training development and new intranet and internet research portals
• My work also focused on working with the project team and stakeholders on project planning, prioritisation, governance and budget forecasting to ensure the design phase was delivered on time and budget.
• Delivery on this project focused on the design of a new target operating model, user experience, training development and new intranet and internet research portals
• My work also focused on working with the project team and stakeholders on project planning, prioritisation, governance and budget forecasting to ensure the design phase was delivered on time and budget.
Design, User Experience, Project Manager, Budget, Research, Forecasting, Training, Support, Transformation, Development, Internet, Planning, Manager
2018 - 2019
freelance
Project Manager
Dorset Council.
(2 contract renewals)
• Orchestrated two critical data and application migration projects for a large change programme merging six local authorities within a very tight timescale.
• My remit for the first data migration project involved rescuing a project whose timeline was slipping. There was no clear plan in place to manage the analysis, requirement development, data migration implementation and testing for over 150 applications.
• Within the space of a few weeks, the project had been turned around and refocused on priority applications to provide a safe and legal service for day one, which I delivered on time. All data migration activities had been validated, requirements confirmed, governance managed, and delivery/testing successfully managed. These actions ensured that the project successfully delivered a safe and legal service for the launch of the new unitary authority.
• My remit for the second project involved initiating, planning and implementing the migration and decommissioning of over 60 applications from one data centre to another within a fixed timescale.
• This project is on track for successful implementation within the fixed timescale, while also coming in under budget. I have delivered this project at the same time as managing the impacts of an organisation going through substantial change, domain migrations and a device refresh.
• Orchestrated two critical data and application migration projects for a large change programme merging six local authorities within a very tight timescale.
• My remit for the first data migration project involved rescuing a project whose timeline was slipping. There was no clear plan in place to manage the analysis, requirement development, data migration implementation and testing for over 150 applications.
• Within the space of a few weeks, the project had been turned around and refocused on priority applications to provide a safe and legal service for day one, which I delivered on time. All data migration activities had been validated, requirements confirmed, governance managed, and delivery/testing successfully managed. These actions ensured that the project successfully delivered a safe and legal service for the launch of the new unitary authority.
• My remit for the second project involved initiating, planning and implementing the migration and decommissioning of over 60 applications from one data centre to another within a fixed timescale.
• This project is on track for successful implementation within the fixed timescale, while also coming in under budget. I have delivered this project at the same time as managing the impacts of an organisation going through substantial change, domain migrations and a device refresh.
Project Manager, Budget, Service, Safe, Implementation, Testing, Development, Organization, Planning, Manager
2018 - 2018
freelance
Project Manager
Open University.
(1 contract renewal)
• I successfully led two business change projects within a larger £100 million transformation programme.
• The first project led the implementation of a curriculum review tasked with making annual savings of approximately £12 million per year. The scope of this project involved developing and implementing communication plans, system changes, union and staff communications and message, as well as, university and programme governance.
• The project was successfully delivered, on target to cut the organisation operating deficit by approximately 50% from this single project alone. Proactive messaging and engagement with over 20,000 students and 200 staff were implemented successfully, with only three complaints received. The communications and process changes made in the organisation to deliver this project are as an example of streamlining processes, collaborative working and system changes that were more widely embedded.
• The second project was leading the development and implementation of a career development and management framework, alongside a range of software tools and policies to support workload, staff and financial planning.
• I successfully led two business change projects within a larger £100 million transformation programme.
• The first project led the implementation of a curriculum review tasked with making annual savings of approximately £12 million per year. The scope of this project involved developing and implementing communication plans, system changes, union and staff communications and message, as well as, university and programme governance.
• The project was successfully delivered, on target to cut the organisation operating deficit by approximately 50% from this single project alone. Proactive messaging and engagement with over 20,000 students and 200 staff were implemented successfully, with only three complaints received. The communications and process changes made in the organisation to deliver this project are as an example of streamlining processes, collaborative working and system changes that were more widely embedded.
• The second project was leading the development and implementation of a career development and management framework, alongside a range of software tools and policies to support workload, staff and financial planning.
Project Manager, Management, Embedded, Implementation, Support, Transformation, Development, Software, Organization, Planning, Framework, Processes, LED, Manager
2017 - 2018
freelance
Project Manager
Warwickshire County Council.
(1 contract renewal)
• Leading the refurbishment of five library buildings within a short implementation window.
• Delivery on this project included project governance, stakeholder management, scheduling, contractor and supplier management and budget/change controls.
• The refurbishments were delivered on time. Due to design reviews, removing and adapting design elements, efficient sequencing, the programme was implemented 11% under the planned budget during my time leading the programme.
• Leading the refurbishment of five library buildings within a short implementation window.
• Delivery on this project included project governance, stakeholder management, scheduling, contractor and supplier management and budget/change controls.
• The refurbishments were delivered on time. Due to design reviews, removing and adapting design elements, efficient sequencing, the programme was implemented 11% under the planned budget during my time leading the programme.
Design, Project Manager, Budget, Stakeholder Management, Management, Implementation, Manager
2017 - 2017
freelance
Project Manager
British Council.
(2 contract renewals)
• Successfully orchestrated the turnaround of a five year, multi-million USD international development project with the British Council in Bangladesh for the Bill and Melinda Gates Foundation focused on library development and digital content. The deliverables on this project included Curriculum Development and Training, Advocacy and Policy Making, Building Design and Redevelopment, Service Offering, e-Learning and e-Library and Digital Services.
• My initial focus was on analysing the root causes of why the programme was failing. I then moved into developing and leading a recovery plan to build the delivery team back up, provide guidance and support, build motivation and capacity to gain momentum and get the projects back on track.
• Other areas of focus included training planning and delivery, library software scope, procurement and implementation, digital and e-learning and library design and refurbishment programmes.
• This role has included creating project management tools, reporting, project ways of working, recruitment of project teams and consultants, procurement and remote team management to ensure that the programme is successfully delivered once handed over to permanent staff.
• Successfully orchestrated the turnaround of a five year, multi-million USD international development project with the British Council in Bangladesh for the Bill and Melinda Gates Foundation focused on library development and digital content. The deliverables on this project included Curriculum Development and Training, Advocacy and Policy Making, Building Design and Redevelopment, Service Offering, e-Learning and e-Library and Digital Services.
• My initial focus was on analysing the root causes of why the programme was failing. I then moved into developing and leading a recovery plan to build the delivery team back up, provide guidance and support, build motivation and capacity to gain momentum and get the projects back on track.
• Other areas of focus included training planning and delivery, library software scope, procurement and implementation, digital and e-learning and library design and refurbishment programmes.
• This role has included creating project management tools, reporting, project ways of working, recruitment of project teams and consultants, procurement and remote team management to ensure that the programme is successfully delivered once handed over to permanent staff.
Implementation, UP, Manager, Planning, International, Software, Team management, Development, Remote team management, Motivation, Support, Design, Turnaround, Recruitment, Content, Service, Management, E-learning, Procurement, Training, Project Manager, Project Management
2016 - 2016
freelance
Project Manager
University of Bristol.
(1 contract renewal)
• Leading multiple workstreams within a large ERP transformation project implementing Agresso.
• I successfully led the Payroll, ICT and Business Process, Users and Reporting workstreams.
• I reengaged stakeholders with the project; ensured additional resource was committed to a new, prioritised list of tasks, that were able to be delivered with no/minimal bespoke coding or requirement for deep-dive process capture in a realistic period.
• The project moved from a state of being behind on a set of ill-defined tasks to a project that was engaged with stakeholders and users, working on defined priorities, supporting the rest of the programme with an engaged project team. Based on these actions the project was able to manage end-user expectations and reduce the requirement for bespoke builds by aligning the 'to be' processes with out of the box functionality
• This role also focused on developing a range of project policies, reports, controls and documentation to streamline the management of workstreams within the project.
• Leading multiple workstreams within a large ERP transformation project implementing Agresso.
• I successfully led the Payroll, ICT and Business Process, Users and Reporting workstreams.
• I reengaged stakeholders with the project; ensured additional resource was committed to a new, prioritised list of tasks, that were able to be delivered with no/minimal bespoke coding or requirement for deep-dive process capture in a realistic period.
• The project moved from a state of being behind on a set of ill-defined tasks to a project that was engaged with stakeholders and users, working on defined priorities, supporting the rest of the programme with an engaged project team. Based on these actions the project was able to manage end-user expectations and reduce the requirement for bespoke builds by aligning the 'to be' processes with out of the box functionality
• This role also focused on developing a range of project policies, reports, controls and documentation to streamline the management of workstreams within the project.
Project Manager, ERP, REST, Management, Transformation, Processes, LED, Manager, Agresso
2015 - 2015
freelance
Project Manager
British Airways.
(2 contract renewals)
• Led a portfolio of projects that had 'stalled' within the business through to completion and closure. These projects focused on embedding business and process change, Recruitment Process Outsourcing, communications and the use of new technologies, such as SharePoint.
• Led a portfolio of projects that had 'stalled' within the business through to completion and closure. These projects focused on embedding business and process change, Recruitment Process Outsourcing, communications and the use of new technologies, such as SharePoint.
Project Manager, SharePoint, Recruitment, Outsourcing, LED, Manager
2014 - 2015
freelance
Project Manager
Somerset County Council.
(3 contract renewals)
• Developing and implementing new business processes and systems to streamline and modernise a specialist library service.
• Developing and implementing new business processes and systems to streamline and modernise a specialist library service.
Project Manager, Service, Processes, Manager
2012 - 2014
freelance
Project Manager
Huawei.
(3 contract renewals)
• Successfully implementing a range of projects covering telecoms equipment installation and upgrades across the UK with budgets of up to £5 Million.
• Successfully implementing a range of projects covering telecoms equipment installation and upgrades across the UK with budgets of up to £5 Million.
Project Manager, Manager, UP
2010 - 2012
job
Projects Manager
Business Virtual Assist.
Manager
2009 - 2010
job
Assistant Anti Money Laundering Compliance Officer
Office of Fair Trading.
Compliance
2008 - 2009
job
Junior Project Manager
Business Virtual Assist.
Project Manager, Manager
2006 - 2008
job
Operations Support Manager
Energi-co.
Operations, Support, Manager
2004 - 2006
job
Customer Services Supervisor
Business Link for London.
Excel, Powerpoint, Jira, SharePoint, Word, Visio
My education
2018
-
2024
University of Law
LLB, Law with Business
LLB, Law with Business
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