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Prince 2 Qualified IT Technician
Chris Oliver
,
Bexhill-on-Sea, United Kingdom
Experience
Other titles
Skills
I'm offering
I'm am a flexible and experienced IT technician with experience in both helpdesk and rollout based roles in the finance and hospitality industries. I hold a Prince 2 qualification and I have experience of Citrix, Windows 10, Ekahau, Ruckus, Cisco, SSH, IP Networks. I am both mobile, with a full clean driving licence and able to work remote if required.
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Full time contractor
Available
My experience
2019 - ?
job
IT Service Desk Technician
Hastings Direct.
As a first line engineer, my job is to triage and fix IT issues and be the first point of contact for our internal colleagues. In addition to administration duties (such as Active Directory and Office 365 admin), I would also troubleshoot Windows 10 and Citrix issues within strict timeframes.
Citrix, It support, Network and system administrator, Active Directory, It operation and user support, Office 365, Installation of it systems
2019 - 2019
job
Claims Customer Service Advisor - Hastings Direct
Claims Case Handler.
March 2019 - Present
As a case handler I responsible for managing multiple claims and ensuring that customer expectations are met. I routinely need to manage my own workload and balance quality with quantity. Within only 7 weeks in the role I was put forward for the Total Loss upskill. This allowed me to take on claims requiring greater knowledge and experience.
Claims Customer Service Advisor - Hastings Direct
As a case handler I responsible for managing multiple claims and ensuring that customer expectations are met. I routinely need to manage my own workload and balance quality with quantity. Within only 7 weeks in the role I was put forward for the Total Loss upskill. This allowed me to take on claims requiring greater knowledge and experience.
Claims Customer Service Advisor - Hastings Direct
Customer service, Service, ME
2018 - 2019
job
Shift Manager
Domino's Pizza.
May 2018 - March 2019
This was my first role at Hastings Direct and was purely customer facing role. The experience was important for building my foundational knowledge of the insurance industry and building my communication skills. My willingness to learn more and take on additional responsibilities meant I was later put forward to become a case handler
Shift Manager - Domino's Pizza
This was my first role at Hastings Direct and was purely customer facing role. The experience was important for building my foundational knowledge of the insurance industry and building my communication skills. My willingness to learn more and take on additional responsibilities meant I was later put forward to become a case handler
Shift Manager - Domino's Pizza
Insurance, Manager
2018 - 2018
job
shift manager
unknown.
I would manage a small team during busy periods to fulfil all customer orders in a prompt and timely manner. In addition I would support my team in a "hands on" manner, jumping into and out of various job roles as required.
Support, Manager
2016 - 2017
freelance
IT Consultant - Self Employed
Self Employed.
As a Freelance IT consultant, I supported individuals and SME's with their IT support needs. Working freelance requires all functions of a business are performed, including; invoicing, accounting, marketing and operations. I got my experience configuring Office 365 and Exchange Online in this role. Working freelance taught me how to self-manage and self-motivate in a way that I had not been exposed to before, I learned how to bring myself to work. During this time also invested in my own training, becoming Prince 2 Practitioner qualified and gaining Wi-Fi industry certifications.
Marketing, It support, Office 365, Operations, Training, Exchange, IT Consultant, It, Support, Office, Online, ME
2012 - 2016
job
Technical Solutions Analyst
IT Solutions.
In this role I travelled to client sites on multiple long term contracts. I have installed managed WiFi solutions for Marriott Hotels. I gained experience configuring HP ProCurve switches, Ruckus APs and Zone Directors along with hands on experience configuring a Radius server. This experience gave me greater understanding of Layer 3 networking including how to configure Subnets, CIDR notation and the role of default gateways. I have Installed Servers for Cineworld Cinemas where I got my first exposure to vSphere and VMware. I learned how to install VMware ESX, setup VM's, and provision hardware resources to VM's. I have extensive experience terminating Ethernet cabling and patching and experience installing fibre connections and SFC modules. I have also installed a UniFi based WiFi solution for Cineworld and I experience testing WiFi coverage using surveying solutions from Ekahau and Airmagnet. When not on projects I would work from home in a helpdesk capacity. I provided helpdesk support for Apollo Cinemas. I have provided support for iPods for Cineworld and I have also provided support for light cinemas for their network infrastructure. My proudest achievement was rescuing a hotel during a cutover when we had a delay in receiving hardware, and a serious issue with a lack of public IPs. I liaised directly with the ISP to get a temporary /30 subnet allocated and worked through the night to complete cutover. The hotel's WiFi was up and running again on schedule.
Testing, UP, ME, Hp procurve, Contracts, Unifi, Helpdesk support, Server, WiFi, Networking, Hardware, Analyst, Infrastructure, Support, Network, VMware, Contracts
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