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jobs
Customer Relations and reservations professional
Ali Mansour
,
london, United Kingdom
Experience
Other titles
Skills
I'm offering
A results-oriented sales and marketing professional with over 2 years of experience growing revenue and expanding market share. Adept at analysing customer needs, assessing risk, leading and closing deals. Skilled in questioning and listening, planning, scheduling and meeting deadlines. A tenacious, resilient and confident professional with ... see more
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
job
Arabic Speaking Administrator
GLH HOTELS GROUP.
Responsibilities:
• Taking incoming telephone calls
• Responding to email enquiries
• Maintaining the company databases
• Monitoring emails and inboxes
• Scanning files, records management and keeping clients informed
• Preparing and collating reports
• Processing invoices
• Data input
• Overseeing the logistics of meetings, including planning and circulating agendas, booking meeting rooms, organising catering and audio-visual facilities
• Expense management, covering phones, sorting post, typing/ issuing letters, chasing outstanding items/ actions
• Populating reports
• Communicating effectively with members of staff via the telephone, letter and email
• Dealing with queries and requests by the use of standard letters and reference to procedures
• Recognising and escalating potential problem and potential complaints
• Monitoring own workflow to ensure service levels are achieved
• Filing away paperwork
• Taking ownership of issues and following up on problems through to resolution
• Analysing statistics
• Taking incoming telephone calls
• Responding to email enquiries
• Maintaining the company databases
• Monitoring emails and inboxes
• Scanning files, records management and keeping clients informed
• Preparing and collating reports
• Processing invoices
• Data input
• Overseeing the logistics of meetings, including planning and circulating agendas, booking meeting rooms, organising catering and audio-visual facilities
• Expense management, covering phones, sorting post, typing/ issuing letters, chasing outstanding items/ actions
• Populating reports
• Communicating effectively with members of staff via the telephone, letter and email
• Dealing with queries and requests by the use of standard letters and reference to procedures
• Recognising and escalating potential problem and potential complaints
• Monitoring own workflow to ensure service levels are achieved
• Filing away paperwork
• Taking ownership of issues and following up on problems through to resolution
• Analysing statistics
Management, Service, Audio, Workflow, Statistics, Monitoring, Administrator, Booking, Processing, UP
2016 - 2018
job
Administrative and Legal Assistant
Arab Egypt law.
• General administration and office duties
• Providing support to solicitors
• Responding to all client and solicitors' requests by email and telephone
• Reviewing and maintaining the accuracy of the records, editing where necessary to ensure they are up to date
• Handling invoice queries, chasing payments
• Inputting all enquiries onto an in-house system
• Liaising with courts
• Processing card payments and allocating to relevant invoices
• Responsible for maintaining social media networks
• Diary management - taking appointments and ensure they are in all diaries
• Answering the telephone - taking enquiries, appointments. Transferring calls to Solicitors when required. Taking messages and ensuring they are given to the necessary staff
• Answering the door to visitors/releasing the door for visitors leaving
• Greeting visitors
• Booking taxis, couriers
• Managing and ordering supplies
• Providing support to solicitors
• Responding to all client and solicitors' requests by email and telephone
• Reviewing and maintaining the accuracy of the records, editing where necessary to ensure they are up to date
• Handling invoice queries, chasing payments
• Inputting all enquiries onto an in-house system
• Liaising with courts
• Processing card payments and allocating to relevant invoices
• Responsible for maintaining social media networks
• Diary management - taking appointments and ensure they are in all diaries
• Answering the telephone - taking enquiries, appointments. Transferring calls to Solicitors when required. Taking messages and ensuring they are given to the necessary staff
• Answering the door to visitors/releasing the door for visitors leaving
• Greeting visitors
• Booking taxis, couriers
• Managing and ordering supplies
Social Media, Administration, Management, Support, Office, Booking, Processing, Social, UP
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