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Business Analyst with hands-on experience in Technical Transformation Projects, Data Analysis, Systems design and Implementation.
Richard Webb
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
Over 12 years’ experience in technical projects and services, primarily across banking, trading and insurance sectors. I am highly adept at traditional analysis and requirements engineering, along with a broad and adaptable technical skillset (Microsoft 365 / Power platform / BI / Analytics / Azure / Scripting) and have proven soft-skill capabilities in management, strategy and engagement. I’m particularly interested in end-to-end implementation of new systems and solutions; from corporate LOB applications to cloud-based SaaS tools; CRM to SQL database frontends; producing design documents, as-is/to-be diagrams, process flows, use cases and user stories, right through to UX mockups and functional prototypes.
Markets
United Kingdom
France
Germany
(Remote
only)
Norway
(Remote
only)
Sweden
(Remote
only)
Industries
Language
English
Fluently
Spanish
Good
French
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2020 - 2020
freelance
Freelance BA / Solutions Consultant
Courtauld Institute of Art.
SharePoint, Microsoft Teams, Edutech, Video streamimg, UI / UX designer, Training
2019 - 2019
freelance
Business Analyst - Consultant
FITTS.
Senior Business Analyst at an MS Gold Partner Consultancy with multiple end clients on projects including:
Modern Desktop / M365 implementation; Cloud Data Migration, Asset & Application Discovery, Data analytics and BI Services, custom solutions design and development.
• Asset Discovery & Process Mapping – Full discovery and rationalisation process for an estate of 5000+ LOB Applications and 15,000+ user devices, including in-depth reports on utilisation, licensing, age, cost and suitability for purpose. Design of an end-to-end framework for application lifecycle from discovery, technical requirements & license management through to packaging, testing and release.
• Building out catalogue of Business Requirements for M365 (Desktop, cloud & EMS), OneDrive for Business, Power BI & Azure Web Apps, elicited from business & technical stakeholders using a variety of techniques (interviews, surveys, workshops). Writing up functional/non-functional reqs, user stories, MoSCoW matrices, managing backlogs & kanban-style task boards (Planner/Miro), sub-editing HLDs, Project Plans and Runbooks.
• Key member of bid team for high-value contracts. Presenting to board level as a subject-matter expert, ensuring high-level views of technical activities are well received by a non-technical audience. Creating presentation aids, diagrams, reports and dashboards to add value and clarity to proposals and guide overall programme strategy.
• Developing complex data models and analytical tools using diverse sources and connectors to feed into a single-source-of-truth BI platform. Producing detailed KPIs, Whatif models and reports using Excel / PowerBI / DAX / M-Query; highlighting key data points to produce actionable technical insights. Helping remove blockers and mitigate risks, as well as drive supersedence, decommissioning and standardisation of the service catalogue.
• Guiding development of bespoke solutions and products in small hybrid-agile team; from service management BI platforms (Power BI, DAX, SQL) to Azure Web app frontends, PowerApps and MS Flow automations. Producing design artifacts, architecture diagrams, requirements, user story maps and process flow models in direct partnership with development team. Prototyping with Adobe XD and UML, creating sample code and test scripts in pseudocode, SQL and PowerShell.
Modern Desktop / M365 implementation; Cloud Data Migration, Asset & Application Discovery, Data analytics and BI Services, custom solutions design and development.
• Asset Discovery & Process Mapping – Full discovery and rationalisation process for an estate of 5000+ LOB Applications and 15,000+ user devices, including in-depth reports on utilisation, licensing, age, cost and suitability for purpose. Design of an end-to-end framework for application lifecycle from discovery, technical requirements & license management through to packaging, testing and release.
• Building out catalogue of Business Requirements for M365 (Desktop, cloud & EMS), OneDrive for Business, Power BI & Azure Web Apps, elicited from business & technical stakeholders using a variety of techniques (interviews, surveys, workshops). Writing up functional/non-functional reqs, user stories, MoSCoW matrices, managing backlogs & kanban-style task boards (Planner/Miro), sub-editing HLDs, Project Plans and Runbooks.
• Key member of bid team for high-value contracts. Presenting to board level as a subject-matter expert, ensuring high-level views of technical activities are well received by a non-technical audience. Creating presentation aids, diagrams, reports and dashboards to add value and clarity to proposals and guide overall programme strategy.
• Developing complex data models and analytical tools using diverse sources and connectors to feed into a single-source-of-truth BI platform. Producing detailed KPIs, Whatif models and reports using Excel / PowerBI / DAX / M-Query; highlighting key data points to produce actionable technical insights. Helping remove blockers and mitigate risks, as well as drive supersedence, decommissioning and standardisation of the service catalogue.
• Guiding development of bespoke solutions and products in small hybrid-agile team; from service management BI platforms (Power BI, DAX, SQL) to Azure Web app frontends, PowerApps and MS Flow automations. Producing design artifacts, architecture diagrams, requirements, user story maps and process flow models in direct partnership with development team. Prototyping with Adobe XD and UML, creating sample code and test scripts in pseudocode, SQL and PowerShell.
Microsoft 365, Data Analysis, Power BI, Asset Intelligence, PowerApps, Azure Web Apps, Sql, SNOW, SCCM, Data Modeling, Process design, Project Management, Requirements engineering, UX Design, Software Architecture
2018 - 2019
freelance
Business Analyst
MS Amlin Insurance.
Lead resource for Technical Business Analysis, Business Solutions Planning and Data Management within a Global IT Transformation Programme covering Windows 10, Office 365, Exchange Online, Application Packaging and User Engagement at a Lloyds of London Associated Insurance firm.
Exchange Migration: Requirements Analysis, Data Analysis and Technical Project Management for Remediation and migration of 10,000+ Public email folders to mailboxes in Exchange Online. Analysis of structure, utilization and integrations with apps (e.g. Automated Reinsurance Document storage). Risk management planning against data loss and operational failures, Engaging with Senior Stakeholders to analyse service requirements, risks and plan around global teams working hours, minimizing impact from loss of service during mailbox cutovers.
• App Remediation: managing raid log to resolve showstopper issues in App & Desktop workstreams e.g. Adobe Software Licensing & Rationalisation, SQL Server Versioning, Oracle Hyperion Backend and Client Upgrades.
• Product Owner for COTS Migration Planning system - full customization of product and redevelopment of backend to act as single source for truth for all programme data; integrating multiple workstreams requirements to meet programme needs with fast turnaround to production.
• Desktop, O365, Mobile Device Management - Requirements, Process Planning: Requirements Analysis, Gathering and Documentation for multiple workstreams to design and implement new technical estate.
• Mobile Device Management PoC - creating initial user stories & use case analyses, translating to technical specification by working with business, technical and legal stakeholders, identifying as-is state of current system, determining the suitability of previous designs and decisions, researching alternatives and producing functional/non-functional requirements of potential replacement services as well as a suitability matrix according to these requirements.
• Data Manager: Managing all incoming data sources (SCCM, exchange, powershell scripts) and utilizing to providing high and low-level data analytics reports to relevant stakeholders. Making logical presentations of key information such as user readiness, device readiness, application packaging status, as well as combined custom Dashboards in Excel utilizing VBA and Power Query for regular board and steering committee reports.
Exchange Migration: Requirements Analysis, Data Analysis and Technical Project Management for Remediation and migration of 10,000+ Public email folders to mailboxes in Exchange Online. Analysis of structure, utilization and integrations with apps (e.g. Automated Reinsurance Document storage). Risk management planning against data loss and operational failures, Engaging with Senior Stakeholders to analyse service requirements, risks and plan around global teams working hours, minimizing impact from loss of service during mailbox cutovers.
• App Remediation: managing raid log to resolve showstopper issues in App & Desktop workstreams e.g. Adobe Software Licensing & Rationalisation, SQL Server Versioning, Oracle Hyperion Backend and Client Upgrades.
• Product Owner for COTS Migration Planning system - full customization of product and redevelopment of backend to act as single source for truth for all programme data; integrating multiple workstreams requirements to meet programme needs with fast turnaround to production.
• Desktop, O365, Mobile Device Management - Requirements, Process Planning: Requirements Analysis, Gathering and Documentation for multiple workstreams to design and implement new technical estate.
• Mobile Device Management PoC - creating initial user stories & use case analyses, translating to technical specification by working with business, technical and legal stakeholders, identifying as-is state of current system, determining the suitability of previous designs and decisions, researching alternatives and producing functional/non-functional requirements of potential replacement services as well as a suitability matrix according to these requirements.
• Data Manager: Managing all incoming data sources (SCCM, exchange, powershell scripts) and utilizing to providing high and low-level data analytics reports to relevant stakeholders. Making logical presentations of key information such as user readiness, device readiness, application packaging status, as well as combined custom Dashboards in Excel utilizing VBA and Power Query for regular board and steering committee reports.
Business Analysis, Excel, Requirements Gathering, Data Analysis, Project Management, Mobile Device Management, MS Exchange Server, Asset Intelligence, Office 365, Packaging, Application Discovery, Data management, Product owner, VBA, Risk Management, User stories, User journey
2015 - 2017
freelance
EUC Project Analyst - Engineer
Bank of America Merrill Lynch (BAML).
Providing business analysis and engineering expertise for the upgrade of all devices to Office 2013 and Skype for Business in a top tier Investment Bank, within a team of 4 covering over 15,000 user devices across EMEA.
• Analysis of requirements according to functions, departments and stakeholder persona types; development of correct approach to satisfy schedules, governance & technical readiness activities.
• Management and coordination of migration project process within agreed lines of business; Consulting stakeholders for potential business impact of migration and how to mitigate negative effects; creating value through promotion and exploitation of new collaborative features (Messaging, Video Conferencing, Live Presentation & Integrated Sharing).
• Acting technical specialist for EMEA project team, leading Application and Add-in Compatibility testing, requiring a deep understanding of the prior and current Office Suite capabilities and limitations and how this relates to requirements of LOBs; develop understanding of compatibility and implementation of Common Finance/Banking specific tools (Oracle ERP, EPM, Hyperion etc) against upgraded 64-bit Office suite.
• Performing technical data analysis of devices, users and applications across EMEA based on User Interviews, SCCM discovery data & remote system monitoring: Reporting on Application inventories, device ownership, workbook & document usage metrics, monitoring Add-in usage and general readiness for progression.
• Ad hoc creation of tools/scripts to match project necessity e.g. automation of regular queries; PowerShell scripting for complex data retrieval (WMI Queries, WSH); organization of reporting data; testing applications with Excel macros & automation modules (VBA)
• Analysis of requirements according to functions, departments and stakeholder persona types; development of correct approach to satisfy schedules, governance & technical readiness activities.
• Management and coordination of migration project process within agreed lines of business; Consulting stakeholders for potential business impact of migration and how to mitigate negative effects; creating value through promotion and exploitation of new collaborative features (Messaging, Video Conferencing, Live Presentation & Integrated Sharing).
• Acting technical specialist for EMEA project team, leading Application and Add-in Compatibility testing, requiring a deep understanding of the prior and current Office Suite capabilities and limitations and how this relates to requirements of LOBs; develop understanding of compatibility and implementation of Common Finance/Banking specific tools (Oracle ERP, EPM, Hyperion etc) against upgraded 64-bit Office suite.
• Performing technical data analysis of devices, users and applications across EMEA based on User Interviews, SCCM discovery data & remote system monitoring: Reporting on Application inventories, device ownership, workbook & document usage metrics, monitoring Add-in usage and general readiness for progression.
• Ad hoc creation of tools/scripts to match project necessity e.g. automation of regular queries; PowerShell scripting for complex data retrieval (WMI Queries, WSH); organization of reporting data; testing applications with Excel macros & automation modules (VBA)
Office 2013, Skype for business, Testing, Monitoring, Project Management, Banking, Excel, PowerShell, VBA, Automation, Scripting, ERP, Oracle, Business Analysis, Video, Data Analysis, Epm, Hyperion
2014 - 2015
freelance
Associate Consultant; Technical Expert
International Financial Data Services.
Desktop technical expert providing 3rd line BAU & Project-coordination support during Windows 7 POC and Pilot phases for global processing service provider. Ongoing remediation of existing environment defects and processes to support desktop change programme. Analyzing, supporting and remediating legacy applications; Providing fixes, shims and scripts where necessary to resolve common issue; using Reg keys, CMD and PowerShell scripts as workarounds for compatibility. Producing Updated Documentation and best-practice guides for new software and build updates - Windows 7, Citrix XenDesktop, 2FA, Good for Enterprise, Cisco UC and Telepresence Suites.
Cisco, PowerShell, Citrix, Service, Windows, Support, Software, Enterprise, Processing, Processes, Telepresence
2014 - 2014
freelance
Technical Lead
ICAP.
Leading a team of engineers and analysts during major desktop and infrastructure upgrade for London-based interdealer broker (commodities, fx & energy markets). Coordinating and supporting preparational, technical and communications activities for migration process. Analysing User Devices, Accounts, Applications & data to ensure smooth transition to to new desktop & infrastructure ecosystem. Building strong relationships with senior stakeholders, minimizing impact without interrupting daily business. Documenting packaging standards, deployment methods, fix and remediation processes; managing Service-now environment for project team and RAID updates through to closure; Providing support and assurance to Architects for ongoing design amendments and implementation decisions for the below workstreams of the programme.
• Windows 7, Office 2013 CTR Configuration & deployment
• App-V Packaging, Rollout & Support
• AD Forest Migration
• Market & Broker specific Apps Migration - Bloomberg, EBS, ICE, I-Swap, Tex, Other.
• Windows 7, Office 2013 CTR Configuration & deployment
• App-V Packaging, Rollout & Support
• AD Forest Migration
• Market & Broker specific Apps Migration - Bloomberg, EBS, ICE, I-Swap, Tex, Other.
Windows 7, App V, UE-V, Office 365, Design, Packaging, Deployment, Implementation, Support, Infrastructure, Energy, PowerShell, Bloomberg, Intercontinental Exchange, Trayport, Broking, E-trading Platforms, Team Leadership, ServiceNow, Incident Management, SCCM
2013 - 2014
job
Windows 7 Technical Lead
Serco (Thurrock Council).
Lead engineer and Technical Expert for key areas of the Windows 7 Project including desktop image design and build, MDT 2012 Implementation, Thin Client POC Testing and Deployment, Application Packaging & testing.
Windows, Deployment, Testing, Windows Server and Clients, SCCM, Thin clients, Citrix, Virtualisation, Tech lead, MDT
2012 - 2013
job
Deployment Engineer / Trade floor Support
EDF Trading.
Part of project team deploying and supporting the rollout of Windows 7 and Office 2010 to a busy London trading firm.
Windows, Deployment, Support, Office, Bloomberg, Tradefloor Support, E trading platforms, Scripting
2011 - 2012
job
System Administrator
BT Professional Services / Safran - Morpho (Cergy, France).
Systems support for France, UK and European employees, as well as being primary contact for subsidiaries in Asia and the Americas.
Windows Server and Clients, Network and System Administrator, International Support, French, ServiceNow, Cisco Unified Communications Management, Telepresence, Voip, Active Directory, Vpn services, Mcafee Endpoint Orchestrator
2010 - 2011
job
2nd Line Technical Analyst (Paris, France)
Morpho Detection (now 'Smiths Detection').
Principal Regional IT Analyst providing support & admin on-site in France (with site visits to Germany) and for remote users across EMEA and APAC.
It, Support, Analyst, Windows Server and Clients, Network and System Administrator, Mcafee Endpoint Orchestrator, Encryption, MS office
2008 - 2010
job
IT Services Technician
South Essex College.
It, Desktop support, Network and System Administrator, Spiceworks, Adobe Photoshop, Mac os, Windows Server and Clients
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