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jobs
Building happy and productive cohesive teams
Chris Mouton, Agile Delivery Manager
,
Brookwood, United Kingdom
Experience
Other titles
Skills
I'm offering
With a career spanning 24 years, I have been involved in every aspect of technology delivery. And revelled in it with the challenges it presented.
Presently I want to like to focus on creating and growing amazing teams that are as passionate about technology and learning like me.
My personal and professional experiences have revealed the following about myself:
• I put the customer at the centre of all that I do
• I excel at the execution of big ideas (strategy) with given constraints
• My gut instinct is good, but I seek data for my decisions
I love to immerse myself into customer problems and solve them with modern technology. Then build the team that will deliver
• I love to win, but helping my team win gives me greater joy
• I speak tech and exec
• The buck always stops with me
I educate, refine and drive myself to be a better person
• constantly learning because I continuously explore
• stay calm when faced with adversity
• focus on making high-quality decisions
Presently I want to like to focus on creating and growing amazing teams that are as passionate about technology and learning like me.
My personal and professional experiences have revealed the following about myself:
• I put the customer at the centre of all that I do
• I excel at the execution of big ideas (strategy) with given constraints
• My gut instinct is good, but I seek data for my decisions
I love to immerse myself into customer problems and solve them with modern technology. Then build the team that will deliver
• I love to win, but helping my team win gives me greater joy
• I speak tech and exec
• The buck always stops with me
I educate, refine and drive myself to be a better person
• constantly learning because I continuously explore
• stay calm when faced with adversity
• focus on making high-quality decisions
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Ready for
Ongoing relation / part-time
Full time contractor
Available
My experience
2021 - ?
job
Agile Delivery Manager
345 Technology.
Help to build out 3 parts of the core business of software delivery projects, consultancy, and managed services.
Play an active role in business development, from assisting/creating proposals to delivering pitches, negotiating delivery, and proactively seeking new opportunities.
Agile Delivery Manager: Managed all software delivery projects and consultancy to ensure profitability and quality of delivery. Also, lead internal projects to improvement in the organization. As Head of Delivery, I also had to track and report on profitability and ensure optimum resource allocation, including forecasting utilization and revenue.
Service Delivery: Help build out the Managed Services aspect of the business by creating groundworks of sales material, commercial agreements, negotiating contracts, ITIL processes, planning to scale, and acting as Incident/Service Delivery Manager.
Key achievements during this tenure include:
⇨ Introduce tools and practices to predict forecasting and cashflow
⇨ Initiate managed services to introduce commercial and delivery practices
⇨ Help establish consultancy practice outside of the company’s primary client
Play an active role in business development, from assisting/creating proposals to delivering pitches, negotiating delivery, and proactively seeking new opportunities.
Agile Delivery Manager: Managed all software delivery projects and consultancy to ensure profitability and quality of delivery. Also, lead internal projects to improvement in the organization. As Head of Delivery, I also had to track and report on profitability and ensure optimum resource allocation, including forecasting utilization and revenue.
Service Delivery: Help build out the Managed Services aspect of the business by creating groundworks of sales material, commercial agreements, negotiating contracts, ITIL processes, planning to scale, and acting as Incident/Service Delivery Manager.
Key achievements during this tenure include:
⇨ Introduce tools and practices to predict forecasting and cashflow
⇨ Initiate managed services to introduce commercial and delivery practices
⇨ Help establish consultancy practice outside of the company’s primary client
Delivery Management, Service Delivery Management, Technical project management, Scrum master, Agile coach
2019 - 2021
freelance
Founder
Piping Hot Digital.
Heading up the company, I accountable for developing strong and innovative digital marketing strategies, using
SEO, PPC, and other techniques to drive traffic to company pages and generate interest in company products and
services. Overseeing team that would create engaging written, graphic, and video content while staying up to date on latest marketing technologies and social media.
• Developing and implement SEO and PPC strategies
• Create and manage link building strategies, content marketing strategies, and social media presences
• Innovate and present new marketing platforms and strategies
• Managing team that would develop engaging online content including videos, graphics, and blogs;
monitor and analyse content success
• Forecast marketing campaign growth and ROI for marketing campaigns
• Manage email and social media marketing campaigns
• Contact, interview, and hire third party graphic designers, web designers, and videographers to create
unique and engaging content
• Use Google Analytics, Google AdWords, and other relevant sites
• Drive traffic to company pages
• Develop and manage projects and team members, including delegating tasks, reviewing team member
work, adhering closely to deadlines and to budget, developing and revising ideas, and implementing
projects
Tech Cloud Skill Cloud Industries Cloud
Google Analytics Client Acquisition, Digital
Other,
SEMRush, Google My Selling, Programme Marketing,
Business, Google Search Management, Team ECommerce
Console, WordPress Leading, Management
SEO
SEO, PPC, and other techniques to drive traffic to company pages and generate interest in company products and
services. Overseeing team that would create engaging written, graphic, and video content while staying up to date on latest marketing technologies and social media.
• Developing and implement SEO and PPC strategies
• Create and manage link building strategies, content marketing strategies, and social media presences
• Innovate and present new marketing platforms and strategies
• Managing team that would develop engaging online content including videos, graphics, and blogs;
monitor and analyse content success
• Forecast marketing campaign growth and ROI for marketing campaigns
• Manage email and social media marketing campaigns
• Contact, interview, and hire third party graphic designers, web designers, and videographers to create
unique and engaging content
• Use Google Analytics, Google AdWords, and other relevant sites
• Drive traffic to company pages
• Develop and manage projects and team members, including delegating tasks, reviewing team member
work, adhering closely to deadlines and to budget, developing and revising ideas, and implementing
projects
Tech Cloud Skill Cloud Industries Cloud
Google Analytics Client Acquisition, Digital
Other,
SEMRush, Google My Selling, Programme Marketing,
Business, Google Search Management, Team ECommerce
Console, WordPress Leading, Management
SEO
Cloud, Founder, UP, Social, Forecast, Online, Campaign, Search, Google, Web, Growth, Blogs, Content, Analytics, Management, Interview, Digital Marketing, Adwords, ROI, PPC, Budget, Video, Video content, Ecommerce, Google adwords, Google analytics, Social Media Marketing, Seo, Content marketing, Marketing, Wordpress, Social Media
2018 - 2019
job
Manager
Reply Limited.
As part of the senior management team at Reply, my responsibilities covered the following:
• Review department workload and ensure correct prioritisation
• Initiate invoicing for managed services
• Drafting or contributing to managed service contract schedules
• Recruiting and building a team with the best possible talent
• Ensure security compliance for my organization and clients against ISO 27001, ISO 9000 and PCI/DSS standards
Accomplished
• Build a successful Service Management team
• Managed projects of all sizes and complexity
• Ensured PCI/DSS compliance across projects
• Reviewed and contributed to the monthly P/L
• A standardized set of tools used by managed services
• Reduce the cost of out-of-hours effort - from 3 hours every night to 1 hour periodically
My value:
• Changed service delivery from an unhappy team to a productive team
• ITIL-standard documented processes
• Changed from unhappy clients to happy clients
• Ensure all clients are profitable - Aimed for 80% (or lower) C/R
Tech Cloud Skill Cloud Industries Cloud
Google Cloud Platform, Jira, Client Acquisition, Selling,
Jira Service Desk Programme Management, Other, ECommerce, Public
Sector
Team Leading, ITIL,
Service Delivery,
Management
• Review department workload and ensure correct prioritisation
• Initiate invoicing for managed services
• Drafting or contributing to managed service contract schedules
• Recruiting and building a team with the best possible talent
• Ensure security compliance for my organization and clients against ISO 27001, ISO 9000 and PCI/DSS standards
Accomplished
• Build a successful Service Management team
• Managed projects of all sizes and complexity
• Ensured PCI/DSS compliance across projects
• Reviewed and contributed to the monthly P/L
• A standardized set of tools used by managed services
• Reduce the cost of out-of-hours effort - from 3 hours every night to 1 hour periodically
My value:
• Changed service delivery from an unhappy team to a productive team
• ITIL-standard documented processes
• Changed from unhappy clients to happy clients
• Ensure all clients are profitable - Aimed for 80% (or lower) C/R
Tech Cloud Skill Cloud Industries Cloud
Google Cloud Platform, Jira, Client Acquisition, Selling,
Jira Service Desk Programme Management, Other, ECommerce, Public
Sector
Team Leading, ITIL,
Service Delivery,
Management
Google Cloud Platform, Service Delivery, Manager, Processes, Google, ISO 27001, Security, Compliance, Service, Ecommerce, Service Management, Management, Google cloud, Cloud, C, R, ITIL, Jira
2016 - 2018
job
Head of Operations
Basingstoke, United.
As Head of Operations, my responsibilities cover managed services and consultancy as well as commercials affecting the whole department or organisation.
• Review department workload and ensure correct prioritisation
• Initiate invoicing for engagements and managed services
• Review budgets and managing costs for organisation IT spending
• Drafting or contributing to managed service contract schedules
• Recruiting and building a team with the best possible talent
Accomplished:
• Introduced leadership into the company structure
• Owned a heavily regulated environment (GAMP 5)
• Created business and pricing models from scratch
• Standardization of consultancy delivery
• Managed complex integration projects
My Value:
• Expanded on the Azure infrastructure consulting
• Expanded managed services business - 3 additional clients
• Reduced cost of consulting while delivering quality - ensuring 60% C/R
Tech Cloud Skill Cloud Industries Cloud
BizTalk Administration, BizTalk
Client
Architecture, Pharmaceutical,
Other,
Microsoft
Installation, Acquisition, Public Sector, Retail
Azure Environment
Management, IT
Operations, Marketing,
Mentoring, Programme
Management, Project
Management, Training
• Review department workload and ensure correct prioritisation
• Initiate invoicing for engagements and managed services
• Review budgets and managing costs for organisation IT spending
• Drafting or contributing to managed service contract schedules
• Recruiting and building a team with the best possible talent
Accomplished:
• Introduced leadership into the company structure
• Owned a heavily regulated environment (GAMP 5)
• Created business and pricing models from scratch
• Standardization of consultancy delivery
• Managed complex integration projects
My Value:
• Expanded on the Azure infrastructure consulting
• Expanded managed services business - 3 additional clients
• Reduced cost of consulting while delivering quality - ensuring 60% C/R
Tech Cloud Skill Cloud Industries Cloud
BizTalk Administration, BizTalk
Client
Architecture, Pharmaceutical,
Other,
Microsoft
Installation, Acquisition, Public Sector, Retail
Azure Environment
Management, IT
Operations, Marketing,
Mentoring, Programme
Management, Project
Management, Training
Consulting, Organization, Public sector, BizTalk, Infrastructure, It, Architecture, Pharmaceutical, Service, Integration, Management, Marketing, Leadership, Cloud, C, R, Mentoring, Training, Azure, Operations, Retail, Administration
2007 - 2011
job
Senior Developer → Technical Lead → Technical Architect
Thomson Reuters.
When I started at m35 (the company that was acquired by Thomson Reuters during my employment) as a
Systems Developer, I worked on various parts of their integration engine. After being promoted as a
Technical Lead, I was very involved in the architecture and design of the integration engine as well as the implementation of requirements:
As m35 was acquired by Thomson Reuters, my responsibilities have largely stayed the same:
• Architect and design various extensions to the platform.
• Project manage the enhancements and fixes to the system using SCRUM agile practices.
• As TFS Master, I ensured that all teams work uninterrupted, provided guidance, administer
builds and with the advent of TFS 2010, created the testing Lab Environment.
• Handle any production issues and oversee the change management process of hotfixes.
When promoted to Technical Architect, my new responsibilities included the following:
• Release engineering - Builds and Packaging.
• Managing the testing team.
• Manage any third-party relationships with outsourcing and development partners.
• Manage infrastructure.
• Provide support and review of the development methodologies.
Accomplished:
• Introduced Scrum to manage teams located in London and Chicago
• Revised developer toolsets to ensure redundancy and backup
• Advanced components for the integration engine such as routing
My Value:
• A standard set of DevOps toolset used across all .Net projects
• Regular delivery of features and bugs
• All Severity 1 and Severity 2 bugs squashed
• Zero downtime for developers
• Keep the integration engine cutting edge
Tech Cloud Skill Cloud Industries Cloud
ADO.Net, AppFabric, C#, Agile, Architecture, Finance, Markets
InRule, Microsoft SQL Distributed Agile,
Systems Developer, I worked on various parts of their integration engine. After being promoted as a
Technical Lead, I was very involved in the architecture and design of the integration engine as well as the implementation of requirements:
As m35 was acquired by Thomson Reuters, my responsibilities have largely stayed the same:
• Architect and design various extensions to the platform.
• Project manage the enhancements and fixes to the system using SCRUM agile practices.
• As TFS Master, I ensured that all teams work uninterrupted, provided guidance, administer
builds and with the advent of TFS 2010, created the testing Lab Environment.
• Handle any production issues and oversee the change management process of hotfixes.
When promoted to Technical Architect, my new responsibilities included the following:
• Release engineering - Builds and Packaging.
• Managing the testing team.
• Manage any third-party relationships with outsourcing and development partners.
• Manage infrastructure.
• Provide support and review of the development methodologies.
Accomplished:
• Introduced Scrum to manage teams located in London and Chicago
• Revised developer toolsets to ensure redundancy and backup
• Advanced components for the integration engine such as routing
My Value:
• A standard set of DevOps toolset used across all .Net projects
• Regular delivery of features and bugs
• All Severity 1 and Severity 2 bugs squashed
• Zero downtime for developers
• Keep the integration engine cutting edge
Tech Cloud Skill Cloud Industries Cloud
ADO.Net, AppFabric, C#, Agile, Architecture, Finance, Markets
InRule, Microsoft SQL Distributed Agile,
Engineering, Tech lead, Production, Senior Developer, Backup, Development, Testing, Infrastructure, Support, Implementation, Developer, TFS, Outsourcing, Net, Architecture, Design, Finance, Integration, Management, Cloud, C, Microsoft SQL, Packaging, Agile, DevOps, Scrum, .Net, Change management, Sql
2010 - 2010
job
Project Management
TFS.
Project Management, Management
2010 - 2010
job
Manager
unknown.
Scrum, Scrum Master,
Threading, UML, WCF, WF System Analysis, Team
Leading, Third Party
Management
Threading, UML, WCF, WF System Analysis, Team
Leading, Third Party
Management
Scrum, Scrum master, Management, UML, WCF, Manager
2006 - 2007
job
Senior Developer
The Automobile Association.
The main part of my responsibilities was to create standards and guidelines for all .Net
development in the AA. Since the AA used SharePoint as their Intranet, I was very
involved in creating solutions and administration of the site. In addition, I analysed,
designed and sometimes coded several LOB solutions.
Accomplished:
• Build Nant build server with standard scripts from source code in VSS (yes, that is correct. VSS)
• Introduced standard set of .Net libraries
Value:
• Standard set of DevOps toolset used across all .Net projects
• LOB projects are delivered with minimal set of quality
Tech Cloud Skill Cloud Industries Cloud
ADO.Net, C#, Agile, Mentoring, Finance, Markets
Microsoft SQL Object Oriented
Server, MSBuild, TFS, Design, Project
Threading, UML, WCF Management, Architecture,
System Analysis, Scrum,
Team Leading
development in the AA. Since the AA used SharePoint as their Intranet, I was very
involved in creating solutions and administration of the site. In addition, I analysed,
designed and sometimes coded several LOB solutions.
Accomplished:
• Build Nant build server with standard scripts from source code in VSS (yes, that is correct. VSS)
• Introduced standard set of .Net libraries
Value:
• Standard set of DevOps toolset used across all .Net projects
• LOB projects are delivered with minimal set of quality
Tech Cloud Skill Cloud Industries Cloud
ADO.Net, C#, Agile, Mentoring, Finance, Markets
Microsoft SQL Object Oriented
Server, MSBuild, TFS, Design, Project
Threading, UML, WCF Management, Architecture,
System Analysis, Scrum,
Team Leading
Management, Nant, Senior Developer, Server, Development, Developer, TFS, Net, Architecture, WCF, UML, Finance, Design, Cloud, C, Mentoring, Microsoft SQL, Agile, SharePoint, DevOps, Administration, Scrum, .Net, Sql
2004 - 2006
job
Senior Developer
Arium Limited.
Developer, Senior Developer
2004 - 2004
job
Senior Developer
Atkins.
Developer, Senior Developer
2002 - 2004
job
Programme Manager
Virtual Purple.
Manager
2000 - 2002
job
System Architect
unknown.
1996 - 2000
job
Developer → Technical Lead
CCH Futureworks.
Developer, Tech lead
My education
?
-
2006
Liverpool University
MSc, Information Technology
MSc, Information Technology
?
-
1995
University of Pretoria
BSc, Computer Science
BSc, Computer Science
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