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Hit the ground running change management and communications specialist
Deborah Douglas
,
Romford, United Kingdom
Experience
Other titles
Skills
I'm offering
Bringing out the best in you and your organisation. Working together to produce clear plans and strategies. Delivering results allowing you to focus on your day jobs.
Outcome-driven. Strong communications and change management skills.
Worked with some of the UK's largest organisations and companies.
Here to help :-)
Outcome-driven. Strong communications and change management skills.
Worked with some of the UK's largest organisations and companies.
Here to help :-)
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2009 - ?
freelance
Senior Change Communications Consultant
Guardian Angels.
PRIVATE and public sector
February 2009 - Present
Providing change communications, marketing and PR expertise to small independent clients and businesses
Stakeholder engagement. Identifying stakeholders using the stakeholder power matrix and tailoring communications accordingly
Creating Social Media presence for Bespoke Solutions 4 U Ltd. Yammer, Twitter, Facebook
Creating brochures and leaflets for a mother and baby unit - Guardian Angels, Havering
Eight-days working on an IT change project with Expedia via a third party
February 2009 - Present
Providing change communications, marketing and PR expertise to small independent clients and businesses
Stakeholder engagement. Identifying stakeholders using the stakeholder power matrix and tailoring communications accordingly
Creating Social Media presence for Bespoke Solutions 4 U Ltd. Yammer, Twitter, Facebook
Creating brochures and leaflets for a mother and baby unit - Guardian Angels, Havering
Eight-days working on an IT change project with Expedia via a third party
Social Media, Marketing, Facebook, Pr, Twitter, It, Public sector, Power, Social
2020 - 2020
freelance
Change Manager
Ministry of Justice (MOJ).
Created change management strategies for:
â—¦ Office 365 Transformation programme
â—¦ Prison Technology Transformation programme
â—¦ Knowledge Management Hub
Identified a Change Ambassador network
Produced a detailed 18-week action plan
â—¦ Office 365 Transformation programme
â—¦ Prison Technology Transformation programme
â—¦ Knowledge Management Hub
Identified a Change Ambassador network
Produced a detailed 18-week action plan
Change management, Office 365, Management, Technology, Network, Transformation, Office, Manager
2019 - 2019
freelance
Office 365 Change Manager
Essex County Council.
Using Prosci ADKAR methodology to support teams and departments through the implementation and embedding of Office 365 (O365)
Managing the change process of the rollout of O365
Creating personas and scenarios to support the implementation of the change and a newer way of working
Engaging senior managers and leaders through ADKAR workshops to identify what is currently being used and the benefits of O365
Supporting users with training and understanding of the Microsoft O365 products and tools
Close working with Change Agents and user working groups to promote O365 and overcome any challenges
Creating a pre-implementation, implementation and post-implementation activity plan to fully engage users and ensure they are getting the best out of the O365 package
Producing programme communications and presentations
Developing and maintaining a visual blueprint and programme vision statement
Liaising with Microsoft and third parties
Creating and implementing the change strategy
Building and managing a change network
Managing the change process of the rollout of O365
Creating personas and scenarios to support the implementation of the change and a newer way of working
Engaging senior managers and leaders through ADKAR workshops to identify what is currently being used and the benefits of O365
Supporting users with training and understanding of the Microsoft O365 products and tools
Close working with Change Agents and user working groups to promote O365 and overcome any challenges
Creating a pre-implementation, implementation and post-implementation activity plan to fully engage users and ensure they are getting the best out of the O365 package
Producing programme communications and presentations
Developing and maintaining a visual blueprint and programme vision statement
Liaising with Microsoft and third parties
Creating and implementing the change strategy
Building and managing a change network
Office 365, Training, Network, Workshops, Implementation, Support, Office, Manager
2019 - 2019
freelance
Change Manager
BT.
Working on the UK's largest fibre rollout
Producing change and communication strategies and plans to support the rollout of fibre
Leading on webinars and face-to-face sessions to communicate the wider changes to a national audience
Building and maintaining strong relationships with stakeholders to include technical staff
Change impact assessments
Producing change and communication strategies and plans to support the rollout of fibre
Leading on webinars and face-to-face sessions to communicate the wider changes to a national audience
Building and maintaining strong relationships with stakeholders to include technical staff
Change impact assessments
Support, Manager
2018 - 2019
freelance
Business Change Manager
London Borough of Tower Hamlets.
Using change methodologies and theories to support adoption - Prosci ADKAR
Office moves lead - managing the change for staff moving from an outsourced company back into the council
Producing and managing the change strategy and process for the Transformation and Transition programme
Close engagement with senior managers and stakeholders to ensure change is adopted and embedded
Facilitating the adoption process
Managing a change network
Engagement through workshops and events to identify the current and future states required for the development of the programme blueprint
Using personas and scenarios to bring the 'change to life'
Engagement with service managers and staff to support the identification and recording of benefits and dis-benefits
Completion and maintenance of a benefit map and benefit profiles
Producing programme communications and presentations
Office moves lead - managing the change for staff moving from an outsourced company back into the council
Producing and managing the change strategy and process for the Transformation and Transition programme
Close engagement with senior managers and stakeholders to ensure change is adopted and embedded
Facilitating the adoption process
Managing a change network
Engagement through workshops and events to identify the current and future states required for the development of the programme blueprint
Using personas and scenarios to bring the 'change to life'
Engagement with service managers and staff to support the identification and recording of benefits and dis-benefits
Completion and maintenance of a benefit map and benefit profiles
Producing programme communications and presentations
Service, Network, Embedded, Workshops, Transformation, Support, Development, Office, Manager
2017 - 2018
freelance
Corporate Change Manager
Westminster City Council.
Managing the transition of change across the council's office moves relocation programme using Prosci's ADKAR and Lewin's (freeze, unfreeze) methodology to drive successful change. Successful led change management activities to keep staff motivated and engaged throughout the moving process
Working with operational managers, programme and project teams to embed change within the business
Supporting the management of the Change Network and providing leadership to the network. Identifying activities necessary to support the moves process and City for All programme
Leading on relocation change management activity into business operations
Developing and maintaining the relocation change management plan and report on progress in line with the corporate reporting cycle
Close working diverse groups and staff with special requirements
Liaised with third party suppliers (lockers, equipment, furniture)
Working with operational managers, programme and project teams to embed change within the business
Supporting the management of the Change Network and providing leadership to the network. Identifying activities necessary to support the moves process and City for All programme
Leading on relocation change management activity into business operations
Developing and maintaining the relocation change management plan and report on progress in line with the corporate reporting cycle
Close working diverse groups and staff with special requirements
Liaised with third party suppliers (lockers, equipment, furniture)
Change management, Operations, Leadership, Management, Network, Support, Office, Manager, LED
2016 - 2017
freelance
Change Communications Lead
London Borough of Brent.
Working closely with directors and senior manager to assess and obtain a deep insight into business agenda and priorities
Create a communications plan which is aligned to project deliverables with a focus on embed change projects and changing the culture of Brent
Leading on change management projects within the community
Creating and delivering strategic communications for Change whilst also providing consultancy on BAU and general communications
Incorporating best practice and consistency of messaging
Create a communications plan which is aligned to project deliverables with a focus on embed change projects and changing the culture of Brent
Leading on change management projects within the community
Creating and delivering strategic communications for Change whilst also providing consultancy on BAU and general communications
Incorporating best practice and consistency of messaging
Change management, Management, Community, Manager
2016 - 2016
freelance
Transformation Change Communications Consultant
London Borough of Redbridge.
Building and maintaining strong relationships with key stakeholders (internal and external) to ensure a co-ordinated approach to all communications and campaigns
Leading on change communications for the Council's Transformation Programme and the underpinning programmes of change (Customer Access Programme, SMART programme - office relocations, building rationalisation and Restructuring services)
Creating communication strategies and implementation plans to ensure the programmes messages are positive, informative and engaging
Adopting Prosci's ADKAR approach to ensure change activities were created and staff were guided through the change process
Tailoring communications for staff affected by job cuts and redundancies
Promoting the benefits of the changes. Producing strong clear messages
Leading on change communications for the Council's Transformation Programme and the underpinning programmes of change (Customer Access Programme, SMART programme - office relocations, building rationalisation and Restructuring services)
Creating communication strategies and implementation plans to ensure the programmes messages are positive, informative and engaging
Adopting Prosci's ADKAR approach to ensure change activities were created and staff were guided through the change process
Tailoring communications for staff affected by job cuts and redundancies
Promoting the benefits of the changes. Producing strong clear messages
Implementation, Transformation, Office
2016 - 2016
freelance
PR consultant
London Trading Standards.
Pr
2014 - 2014
job
Senior Internal Communications Manager
HS2 Ltd.
(contract)
Working with colleagues across the business to create and implement culture change programmes as the organisation moves from development to delivery
Manage the communications for different directorates, coaching leadership and management on effective communications
Leading on office relocation to Canary Wharf
Ensuring internal and external messaging are aligned as campaigns are developed and implemented, working closely with colleagues across all communications disciplines
Take a hands-on role on internal communications projects and providing guidance to the staff
HR rewards communication lead for employee benefits - Simply for You
Learning and development communication lead for employee initiatives - Health and well-being
Yammer implementation lead
BIM - Asset Management communications lead
IT communications lead - implementing internal communication methods for IT technical information
Working with colleagues across the business to create and implement culture change programmes as the organisation moves from development to delivery
Manage the communications for different directorates, coaching leadership and management on effective communications
Leading on office relocation to Canary Wharf
Ensuring internal and external messaging are aligned as campaigns are developed and implemented, working closely with colleagues across all communications disciplines
Take a hands-on role on internal communications projects and providing guidance to the staff
HR rewards communication lead for employee benefits - Simply for You
Learning and development communication lead for employee initiatives - Health and well-being
Yammer implementation lead
BIM - Asset Management communications lead
IT communications lead - implementing internal communication methods for IT technical information
Coaching, Leadership, Asset Management, Management, It, Implementation, Bim, Development, Health, Office, Organization, Manager
2014 - 2014
job
Internal Communications Business Partner
unknown.
(contract)
Responsible for provision of specialist/professional advice to aid management decisions
Providing support services within specific parameters/professional guidelines to internal and external customers
Yammer specialist
Contributing to FSCS wide projects using specialist knowledge
Use of specialist knowledge to identify issues and recommend appropriate solutions
Drafting reports/delivers briefings and presentations and attends meetings as required to ensure team issues are represented
Communications lead for restructuring and implementation of change
Responsible for provision of specialist/professional advice to aid management decisions
Providing support services within specific parameters/professional guidelines to internal and external customers
Yammer specialist
Contributing to FSCS wide projects using specialist knowledge
Use of specialist knowledge to identify issues and recommend appropriate solutions
Drafting reports/delivers briefings and presentations and attends meetings as required to ensure team issues are represented
Communications lead for restructuring and implementation of change
Management, Implementation, Support, Business Partner
2013 - 2013
job
Head of Communications (ICT)
NHS Central Eastern CSU.
(contract)
SMT member, head of internal and external communications function for ICT Business Services
Created and implemented internal and external communication and engagement plans for a major change management programme which saw the merger of three NHS divisions coming together to create a central hub. Communications focused on cultural changes, new ways of working and job cuts/redundancies. Tailoring communications for staff facing redundancies. CV workshops and promoting employment opportunities
Created change communications strategy and played a leading role in implementation
Implemented strong internal communication principles across the business service
Lead communicator for large scale network and infrastructure programme
Strategic lead for engaging our people and Customer First programmes
Managing communications and change readiness for Clinical Commissioning Groups (CCGs), GPs and Clinicians
Facilitated director and managing director roadshows, CCG launch events
Implemented new ICT project communication and major incidents processes
Using social media web 2.0 - Yammer blogging to communicate to the wider audience and encourage open discussion
SMT member, head of internal and external communications function for ICT Business Services
Created and implemented internal and external communication and engagement plans for a major change management programme which saw the merger of three NHS divisions coming together to create a central hub. Communications focused on cultural changes, new ways of working and job cuts/redundancies. Tailoring communications for staff facing redundancies. CV workshops and promoting employment opportunities
Created change communications strategy and played a leading role in implementation
Implemented strong internal communication principles across the business service
Lead communicator for large scale network and infrastructure programme
Strategic lead for engaging our people and Customer First programmes
Managing communications and change readiness for Clinical Commissioning Groups (CCGs), GPs and Clinicians
Facilitated director and managing director roadshows, CCG launch events
Implemented new ICT project communication and major incidents processes
Using social media web 2.0 - Yammer blogging to communicate to the wider audience and encourage open discussion
Social Media, Change management, Blogging, Management, Service, Network, Workshops, Implementation, Infrastructure, GPS, Web, Social, Processes
2012 - 2013
job
Communications Manager
TalkTalk Group.
Global Communications head for Sales, Upsell and Retention channels to TalkTalk employees, UK onshore and offshore Call Centre agents, approximately 2000 agents over 5 sites
Developed, managed and implemented the Internal Communication Strategy, delivering and maintaining all communication material with strong connection to external communications to include customer marketing material, media and press
Discussing and facilitating best ways to communicate new products, services and processes taking into consideration challenges faced by offshore agencies in South Africa (majority based agents)
Developed, managed and implemented the Internal Communication Strategy, delivering and maintaining all communication material with strong connection to external communications to include customer marketing material, media and press
Discussing and facilitating best ways to communicate new products, services and processes taking into consideration challenges faced by offshore agencies in South Africa (majority based agents)
Marketing, Sales, Offshore, Retention, Processes, Manager
2011 - 2012
job
Internal Communications Manager - SERCO
Docklands Light Railway.
(rolling contract)
Communications head for internal communications
Managing SERCO - Docklands Light Railway's internal communications function
Close working with British Transport Police (BTP) on safety and awareness campaigns
London 2012 Games - Staff consultation
Transport communications
Devising marketing strategies and techniques to communicate and further engage staff
Manage relationships with senior managers/leadership teams and engineers
Engaging with hard to reach groups - Stakeholder engagement
Copywriting and simplifying complex railway technical terminology into plain English.
Leading on high profile marketing/communication campaigns
Implementation of rewards and recognition scheme
Produced annual strategic report
Channel management - traffic notices, weekly briefings
Intranet management
Line managing the role of Communications Executive/Officers
Budget management
Communications head for internal communications
Managing SERCO - Docklands Light Railway's internal communications function
Close working with British Transport Police (BTP) on safety and awareness campaigns
London 2012 Games - Staff consultation
Transport communications
Devising marketing strategies and techniques to communicate and further engage staff
Manage relationships with senior managers/leadership teams and engineers
Engaging with hard to reach groups - Stakeholder engagement
Copywriting and simplifying complex railway technical terminology into plain English.
Leading on high profile marketing/communication campaigns
Implementation of rewards and recognition scheme
Produced annual strategic report
Channel management - traffic notices, weekly briefings
Intranet management
Line managing the role of Communications Executive/Officers
Budget management
Marketing, Copywriting, Budget, Leadership, Management, Implementation, Safety, Manager
2012 - 2012
job
Olympic and Paralympic internal communications and Interim Manager
unknown.
HR communications - Consultations, union negotiations, restructures, employment law
Communications lead for rewards and remuneration for employees during Olympic working hours
Promoting the benefits of Stratford's Olympic park and opening of Westfield's Shopping centre
Communications lead for rewards and remuneration for employees during Olympic working hours
Promoting the benefits of Stratford's Olympic park and opening of Westfield's Shopping centre
Interim, Manager
2011 - 2011
job
Internal Communications Specialist - London Borough of Havering
People and Change.
(contract)
Managing the communications for a major 'People and Change' HR transformation programme.
Producing and leading on high-profile staff engagement campaigns/projects
Advising and consulting on council-wide programmes
Investors in People communications lead
HR intranet and internet lead
Proof-reading
Drafting copy for communication channels
HR restructuring communications - office moves and redundancies communications. Engaging and motivating staff who are faced with redundancy/redeployment.
Managing the communications for a major 'People and Change' HR transformation programme.
Producing and leading on high-profile staff engagement campaigns/projects
Advising and consulting on council-wide programmes
Investors in People communications lead
HR intranet and internet lead
Proof-reading
Drafting copy for communication channels
HR restructuring communications - office moves and redundancies communications. Engaging and motivating staff who are faced with redundancy/redeployment.
Consulting, Transformation, Office, Internet
2010 - 2010
job
Internal Communications Manager
Barclays Headquarters.
(short contract)
Managing communications (and global communications) for a desktop refresh and change management project
Project communications advisor
Training Manager - supporting role
Developed and implemented communications plans
Writing announcements and articles, draft messages aligned to the company messages and manage signoff process.
Managing communications (and global communications) for a desktop refresh and change management project
Project communications advisor
Training Manager - supporting role
Developed and implemented communications plans
Writing announcements and articles, draft messages aligned to the company messages and manage signoff process.
Change management, Writing, Training, Management, Manager
2009 - 2010
job
Internal Communications Manager
London Borough of Enfield.
(contract)
Lead communication manager for a major transformational change management programme - LEAN efficiency programme
Managed the overall internal communications for Enfield
Lead on communications for project areas - Procurement, IT, New Ways of Working/Accommodation moves, Service review, customer services.
Writing, producing and implementing communication strategies and plans
Channel management and audience segmentation
Managed the internal communications for over 7000 staff
Stakeholder and employee engagement - tailored communications for relocated staff
Communications advisor - (reputation management, issues management and crisis management)
Managed publication of project communications - welcome packs and briefings
Implemented online suggestions scheme, blogs and online surveys
Created and developed Change Champions to assist with the change programme
Facilitated high profile Champion functions and events
Project managed the implementation of a number of communication IT systems
Managed a variety of projects and programmes with demanding time and cost implications
Editor of the staff magazine, E-newsletter and Chief Executive online blog
Liaised with the media
Facilitated workshops - CV skills. Arranged site visits to Google and Vodafone HQ to promote new ways of working in office environments
Project report writing
Events management
Managing suppliers - quality and cost
Lead communication manager for a major transformational change management programme - LEAN efficiency programme
Managed the overall internal communications for Enfield
Lead on communications for project areas - Procurement, IT, New Ways of Working/Accommodation moves, Service review, customer services.
Writing, producing and implementing communication strategies and plans
Channel management and audience segmentation
Managed the internal communications for over 7000 staff
Stakeholder and employee engagement - tailored communications for relocated staff
Communications advisor - (reputation management, issues management and crisis management)
Managed publication of project communications - welcome packs and briefings
Implemented online suggestions scheme, blogs and online surveys
Created and developed Change Champions to assist with the change programme
Facilitated high profile Champion functions and events
Project managed the implementation of a number of communication IT systems
Managed a variety of projects and programmes with demanding time and cost implications
Editor of the staff magazine, E-newsletter and Chief Executive online blog
Liaised with the media
Facilitated workshops - CV skills. Arranged site visits to Google and Vodafone HQ to promote new ways of working in office environments
Project report writing
Events management
Managing suppliers - quality and cost
Workshops, Manager, Online, Google, Office, Surveys, Implementation, It, Blogs, Change management, Crisis management, Blog, Service, Management, Employee Engagement, Lean, Procurement, Writing
2008 - 2009
job
Senior Intranet Editor - Internal Communications
Cancer Research UK.
Trained, supported and guided scientists, directorate/department coordinators, sub-editors, authors and content owners on the development and maintenance of their intranet content.
Communications advisor
Taught HTML coding and content management skills
Managed publication of the intranet
Web editing and advising
Copywriting
Supported the development of a new intranet
Communications advisor
Taught HTML coding and content management skills
Managed publication of the intranet
Web editing and advising
Copywriting
Supported the development of a new intranet
Html, Copywriting, HTML/CSS/Javascript, Content Management, Management, Content, Development, Web
2005 - 2008
job
Internal Communications Officer
London Borough of Waltham Forest.
Writing on behalf of the Chief Executive, Executive Directors, Members and senior managers
Editor of the staff internal newsletter (managing content and design)
Devising, developing, implementing and leading on high profile internal communication strategies, campaigns and key messages
Leading on high profile projects
External communications
Copywriting
Office moves - new working environment - change management
Web accessibility focus groups and consultations - Use of Yammer
Leading on all internal communications activities and key messages
Managing and monitoring the Council's two-way cascade briefing system
Managing communication champions across the Council
Commissioning and managing design for internal publicity materials and resources to budget and on time
Maintaining the staff intranet and external website
Preparing and presenting reports for management and key decision-makers
Advising staff on appropriate communication channels
Events management
Change Champion
Supported the Council's major change programme - Communications lead
Provided a bridge between Chief Executive/senior managers and staff
Managed the communications, identified risks and issues on a high profile change management project
Project Management
Internal and external communications
Web Editing
Copywriting
Writing internal newsletters and magazines
Managing/dealing with issues
Organising events
Organising training sessions
Facilitated teams investigating and analysing the impact of change
Giving presentations
Preparing event agenda
Liaising and communicating to staff (clients)
Information Officer - (Internal Communications)
Intranet and internet development
Intranet and website relaunch project - Implemented new site from DreamWeaver HTML
pages to Obtree/LiveLink Content Management system. Trained staff to use new systems. Facilitated usability and testing workshop/groups. Key project officer
Creating web pages in Dreamweaver
Creating web pages in the Web Content Management System
Maintaining and updating Intranet and Internet to include SAP pages
Advising supporting and training staff
eGovernment
Editor of the staff internal newsletter (managing content and design)
Devising, developing, implementing and leading on high profile internal communication strategies, campaigns and key messages
Leading on high profile projects
External communications
Copywriting
Office moves - new working environment - change management
Web accessibility focus groups and consultations - Use of Yammer
Leading on all internal communications activities and key messages
Managing and monitoring the Council's two-way cascade briefing system
Managing communication champions across the Council
Commissioning and managing design for internal publicity materials and resources to budget and on time
Maintaining the staff intranet and external website
Preparing and presenting reports for management and key decision-makers
Advising staff on appropriate communication channels
Events management
Change Champion
Supported the Council's major change programme - Communications lead
Provided a bridge between Chief Executive/senior managers and staff
Managed the communications, identified risks and issues on a high profile change management project
Project Management
Internal and external communications
Web Editing
Copywriting
Writing internal newsletters and magazines
Managing/dealing with issues
Organising events
Organising training sessions
Facilitated teams investigating and analysing the impact of change
Giving presentations
Preparing event agenda
Liaising and communicating to staff (clients)
Information Officer - (Internal Communications)
Intranet and internet development
Intranet and website relaunch project - Implemented new site from DreamWeaver HTML
pages to Obtree/LiveLink Content Management system. Trained staff to use new systems. Facilitated usability and testing workshop/groups. Key project officer
Creating web pages in Dreamweaver
Creating web pages in the Web Content Management System
Maintaining and updating Intranet and Internet to include SAP pages
Advising supporting and training staff
eGovernment
Event, Workshop, Accessibility, Web, Internet, Office, Development, Testing, Monitoring, Presenting, Usability & UX, Website, Content, Management, Html, Usability, Content Management, Training, SAP, Budget, HTML/CSS/Javascript, Writing, Web content, Project Management, Change management, Copywriting, Design
My education
The London Metropolitan University
Somepostgraduate, N/a
Somepostgraduate, N/a
The University of Greenwich
BSc, Information Systems
BSc, Information Systems
Leyton Sixth Form College
Secondary, Psychology, Sociology, Information Technology
Secondary, Psychology, Sociology, Information Technology
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