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jobs
Mark Robson
,
Richmond, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
German
Good
English
Fluently
French
Good
My experience
2009 - ?
job
Senior Communication Manager, Retail Marketing
Apple Retail.
Strategic communication project management of major seasonal, launch and hero
product campaigns across multiple platforms for up to 70k staff.
• Successful development of hyperlocal employee engagement strategies.
• Stakeholder management with senior partners in Global Retail Support team.
• Weekly partnership with global partners in Cupertino, Shanghai and Tokyo.
• 15 years keynote design experience for all levels of Apple Retail organisation.
• Video and Motion graphics commissioning, production and storyboarding,
• Development of bespoke communication programme for corporate team.
• Graphic design of content for internal communications platform.
• Presentation conceptualisation, design and execution for senior leadership.
• Presentation design and theory training in Cupertino office.
• Design and facilitation of senior EMEIA corporate events for team of 250+.
product campaigns across multiple platforms for up to 70k staff.
• Successful development of hyperlocal employee engagement strategies.
• Stakeholder management with senior partners in Global Retail Support team.
• Weekly partnership with global partners in Cupertino, Shanghai and Tokyo.
• 15 years keynote design experience for all levels of Apple Retail organisation.
• Video and Motion graphics commissioning, production and storyboarding,
• Development of bespoke communication programme for corporate team.
• Graphic design of content for internal communications platform.
• Presentation conceptualisation, design and execution for senior leadership.
• Presentation design and theory training in Cupertino office.
• Design and facilitation of senior EMEIA corporate events for team of 250+.
Employee Engagement, UP, Manager, Production, Organization, Office, Development, Support, Presentation Design, Keynote, Content, Management, Marketing, Leadership, Stakeholder Management, Corporate events, Training, Graphic design, Retail, Motion graphics, Video, Project Management, Design
2004 - 2007
job
Manager, Keyholder and Specialist
Apple Store.
• Managed daily operation of significant flagship store including up to 100 staff.
• Mentored and managed performance of 20 direct reports.
• Responsible for recruiting exceptional new talent.
• Keynote development for EMEIA corporate leadership team and daily store usage.
• Maintained industry-leading customer service and engagement in store.
• Mentored and managed performance of 20 direct reports.
• Responsible for recruiting exceptional new talent.
• Keynote development for EMEIA corporate leadership team and daily store usage.
• Maintained industry-leading customer service and engagement in store.
Leadership, Customer service, Service, Keynote, Development, Manager, UP
1997 - 2004
job
Cabin Crew
British Airways.
• Substantial experience working with international teams in multiple countries.
• Customer service training by globally-renowned company.
• Skilled negotiator between passengers, crew and staff of multiple nationalities.
• Responsible, with team of four, for concept design for internal magazine.
• Customer service training by globally-renowned company.
• Skilled negotiator between passengers, crew and staff of multiple nationalities.
• Responsible, with team of four, for concept design for internal magazine.
Design, Training, Customer service, Service, International, Negotiator
My education
Shillington College
Bachelors, German and Politics
Bachelors, German and Politics
Friedrich Schiller Universität
Secondary, N/a
Secondary, N/a
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