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Experienced Programme and Change Delivery consultant. Strong FS background
Ash Lad
,
WATFORD, United Kingdom
Experience
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I'm offering
I am an experienced Programme Director, Operations and Consulting professional, with roles spanning Programme Director, COO, Management Consultancy, Head of Operations and Programme Management.
My experience spans a variety of businesses from larger scale consulting engagements through Sapient into the Financial services space, to founding and building start up businesses.
I have delivered high value (£2-30M), large programmes of work for clients such as HSBC, M&S, Qatar Airways, Universal Entertainment and Barclays, delivered end to end platforms from creative design to technical delivery and implementations.
My start up experience has involved building from the ground up teams, organisations and capability to ready for scale and importantly deliver products and services, utilising agility and business processes to meet business objectives and goals. Often these have been investor and investment dependant, whereby milestones have to be achieved to be able to satisfy investment gates to new rounds of funding.
I have experience of working at all levels, but importantly I have extensive experience of working with executive teams, in consulting and for my startups to drive sponsorship support for the engagement and work, and building partnerships and commercial relationships for growth.
My experience spans a variety of businesses from larger scale consulting engagements through Sapient into the Financial services space, to founding and building start up businesses.
I have delivered high value (£2-30M), large programmes of work for clients such as HSBC, M&S, Qatar Airways, Universal Entertainment and Barclays, delivered end to end platforms from creative design to technical delivery and implementations.
My start up experience has involved building from the ground up teams, organisations and capability to ready for scale and importantly deliver products and services, utilising agility and business processes to meet business objectives and goals. Often these have been investor and investment dependant, whereby milestones have to be achieved to be able to satisfy investment gates to new rounds of funding.
I have experience of working at all levels, but importantly I have extensive experience of working with executive teams, in consulting and for my startups to drive sponsorship support for the engagement and work, and building partnerships and commercial relationships for growth.
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Full time contractor
Available
My experience
2020 - ?
freelance
Venture Development Consultant - Pharmaceuticals
System Two Ventures.
Working to deliver operational frameworks into various Ventures within an International Pharmaceutical organisation. Work spanned global setup and delivery from manufacture, distribution, supply and fulfilment, to compliance and regulatory frameworks. Building businesses from the ground up, building teams, processes and operations into commercial enterprises.
Operations Management, Operations, Joint ventures, Program Management, Delivery Management, Change management, Business strategy, Business optimization
2019 - ?
job
GLOBAL PROGRAMME DELIVERY LEAD
MIRUM AGENCY.
Mirum are a full service digital and technology agency. Mirum had a responsibility to a key house
account client to deliver a complex technical platform build into 31 markets to meet regulatory and compliance needs. This particular programme was in distress, having failed to deliver over a number
of engagements and 2 years of incomplete development. With teams working across 3 locations, the programme was complex, had significant legacy issues and a client who had little faith in it being
delivered.
With a final deadline of January 2020 in place, I was engaged to turn around the programme and get
it back to a position where we had a capable team, an engaged and happy client and processes that
would enable delivery and ensure quality.
Over the past year,
• Worked with the client to rebuild trust, advocacy and support.
• Re-established processes and ways of working between our teams and client teams to meet
the project goals and objectives.
• Built a team and culture that empowers and enables individuals to deliver successfully and without barriers.
• Through improved relationships and building of trust with key stakeholder, we scaled the work beyond the original scope to bring additional revenues for the agency. Total Revenues
circa £3.2M
• Programme has been delivered into the client on track and to budget.
My responsibilities include
• Financial, budgetary and commercial ownership.
• Capability and teams management and controls.
• Communications planning and management.
• Risk management and mitigation.
• Stakeholder management into the agency and into executive sponsors within the client.
• Overall successful delivery of the programme.
account client to deliver a complex technical platform build into 31 markets to meet regulatory and compliance needs. This particular programme was in distress, having failed to deliver over a number
of engagements and 2 years of incomplete development. With teams working across 3 locations, the programme was complex, had significant legacy issues and a client who had little faith in it being
delivered.
With a final deadline of January 2020 in place, I was engaged to turn around the programme and get
it back to a position where we had a capable team, an engaged and happy client and processes that
would enable delivery and ensure quality.
Over the past year,
• Worked with the client to rebuild trust, advocacy and support.
• Re-established processes and ways of working between our teams and client teams to meet
the project goals and objectives.
• Built a team and culture that empowers and enables individuals to deliver successfully and without barriers.
• Through improved relationships and building of trust with key stakeholder, we scaled the work beyond the original scope to bring additional revenues for the agency. Total Revenues
circa £3.2M
• Programme has been delivered into the client on track and to budget.
My responsibilities include
• Financial, budgetary and commercial ownership.
• Capability and teams management and controls.
• Communications planning and management.
• Risk management and mitigation.
• Stakeholder management into the agency and into executive sponsors within the client.
• Overall successful delivery of the programme.
Budget, Stakeholder Management, Risk Management, Management, Service, Technology, Compliance, It, Support, Development, Regulatory, Processes
2015 - 2019
job
COO
CTRLIO.
Reason for leaving // Time for a new challenge
CTRLIO are a B2B data start-up founded in 2015. CTRLIO delivers a SaaS platform that analyses
historical data across various sales and pricing mechanics to predict how an insurance merchant
should re-price products in real time, enabling them to increase volume and market share.
As COO I was responsible for creating an organisation and structure, with all the checks and measure to operate, that allowed the business to deliver the product and services that we were building. In
the last 4 years -
• Built ctrlio to from a 3 to 25 person business with capabilities across software engineering
and QA, Data science, Product Management, Sales and Support. With clients in the UK and Germany.
• Delivered £3.5M in investor seed, interim and Series A funding for the business.
• Defined the company growth strategy and go to market commercial proposition, with revenue generating contracts delivered into partners in the UK and Germany.
• Performed business development activities to on-board clients for the product at early stage,
incorporating a joint investment approach to product development.
• Creation and then ownership and delivery of essential legal frameworks, financial and operating processes and tools.
• Creation and Implemented of core processes for business operations, client support and services.
• Implemented agile working practices and processes to enable teams to deliver product with quality, but with speed to satisfy business, partner and client needs.
CTRLIO are a B2B data start-up founded in 2015. CTRLIO delivers a SaaS platform that analyses
historical data across various sales and pricing mechanics to predict how an insurance merchant
should re-price products in real time, enabling them to increase volume and market share.
As COO I was responsible for creating an organisation and structure, with all the checks and measure to operate, that allowed the business to deliver the product and services that we were building. In
the last 4 years -
• Built ctrlio to from a 3 to 25 person business with capabilities across software engineering
and QA, Data science, Product Management, Sales and Support. With clients in the UK and Germany.
• Delivered £3.5M in investor seed, interim and Series A funding for the business.
• Defined the company growth strategy and go to market commercial proposition, with revenue generating contracts delivered into partners in the UK and Germany.
• Performed business development activities to on-board clients for the product at early stage,
incorporating a joint investment approach to product development.
• Creation and then ownership and delivery of essential legal frameworks, financial and operating processes and tools.
• Creation and Implemented of core processes for business operations, client support and services.
• Implemented agile working practices and processes to enable teams to deliver product with quality, but with speed to satisfy business, partner and client needs.
QA, UP, Processes, Contracts, Go, Interim, Science, Organization, Software, Insurance, Development, Support, Growth, Engineering, Business development, Sales, Management, Software engineering, Growth strategy, Saas, Agile, Contracts, Operations, Product Management, B2B, Product development, Data Science
2013 - 2014
job
Head of Delivery and Operations
Brilliant Basics.
Reason for leaving // Moving into Freelance consultancy
Brilliant Basics is a product design studio, delivering creative digital design and technologies to clients.
I joined Brilliant Basics 6 months into its inception, tasked with creating capabilities and an organisation to deliver to client commitments and a forecasted growth plan. In my time at Brilliant
Basics -
• Built a multi-disciplined team from 5 to 75 people within 1 year
• Established functions with associated processes within the business for finance, legal,
consulting (design and technical), HR and support.
• Implemented capabilities across programme management, operations and consulting teams
to deliver £10M+ revenues, a 5x growth from the previous year.
• Implemented financial controls and processes to manage profitability and revenue
performance against the operational running of the business.
• Responsible for the execution of a strategy and programme of delivery management to deliver a global design system to HSBC businesses, across all of its propositions and regions.
• Expanded the team with aligned processes and capability to new regions in the UK and overseas.
Brilliant Basics is a product design studio, delivering creative digital design and technologies to clients.
I joined Brilliant Basics 6 months into its inception, tasked with creating capabilities and an organisation to deliver to client commitments and a forecasted growth plan. In my time at Brilliant
Basics -
• Built a multi-disciplined team from 5 to 75 people within 1 year
• Established functions with associated processes within the business for finance, legal,
consulting (design and technical), HR and support.
• Implemented capabilities across programme management, operations and consulting teams
to deliver £10M+ revenues, a 5x growth from the previous year.
• Implemented financial controls and processes to manage profitability and revenue
performance against the operational running of the business.
• Responsible for the execution of a strategy and programme of delivery management to deliver a global design system to HSBC businesses, across all of its propositions and regions.
• Expanded the team with aligned processes and capability to new regions in the UK and overseas.
Design, Digital design, Product Design, Operations, Consulting, Management, Finance, Growth, Support, Delivery Management, Organization, Processes
2008 - 2013
job
Senior Manager Programme Management
Sapient.
Reason for leaving // Opportunity to set-up a new business venture (Brilliant Basics)
Sapient is a global consulting organisation employing over 10000 people across 25 offices. I worked
as a senior manager of programme management; working with clients to help them achieve
successful business results through experience design and technology. I was aligned to Financial
Services and managed programmes for HSBC (global) and Barclays
Sapient is a global consulting organisation employing over 10000 people across 25 offices. I worked
as a senior manager of programme management; working with clients to help them achieve
successful business results through experience design and technology. I was aligned to Financial
Services and managed programmes for HSBC (global) and Barclays
Design, Consulting, Management, Technology, Organization, UP, Manager
2007 - 2008
job
Operations Director, Europe
KIT Digital.
Operations
2005 - 2007
job
Head of Development
Blueprint Digital.
Development
1997 - 2005
freelance
Senior Business Consultant
unknown.
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