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0
jobs
Business Intelligence Consultant
David Lequin
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
Start-up and data
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
French
Fluently
Ready for
Ongoing relation / part-time
Available
My experience
2017 - 2019
job
CUSTOMER INSIGHT / B.I MANAGER
Once Dating.
ONCE DATING / PICKABLE, UK
and Analytics skills December 2017 - Present (1 year 6 months)
• Reporting on data trends across teams
• Monitoring Product A/B tests
• Data mining and data extraction from (non) relational databases for Marketing or
Product-improvement purposes (Python / SQL)
London, United Kingdom • Carried out Data Wharehouse daily maintenances, query analysis and performance tuning
• Designed and developed a new BI tool for the Marketing team, based on Looker and Redshift
• Designed and developed a complete rule engine solution to prevent and detect fraud in the App
within 24 hours of Signup (PostgresQL, Python)
• Designed and developed a complete ETL process to integrate Adjust for Marketing attribution
purposes (AWS Lambda / Redshift / AWS Glue)
• Actively worked to promote data driven decisions accross teams and spread the use of Looker
(20 daily active users / 1500 queries a day)
and Analytics skills December 2017 - Present (1 year 6 months)
• Reporting on data trends across teams
• Monitoring Product A/B tests
• Data mining and data extraction from (non) relational databases for Marketing or
Product-improvement purposes (Python / SQL)
London, United Kingdom • Carried out Data Wharehouse daily maintenances, query analysis and performance tuning
• Designed and developed a new BI tool for the Marketing team, based on Looker and Redshift
• Designed and developed a complete rule engine solution to prevent and detect fraud in the App
within 24 hours of Signup (PostgresQL, Python)
• Designed and developed a complete ETL process to integrate Adjust for Marketing attribution
purposes (AWS Lambda / Redshift / AWS Glue)
• Actively worked to promote data driven decisions accross teams and spread the use of Looker
(20 daily active users / 1500 queries a day)
Marketing, Sql, Python, AWS, PostgreSQL, Data mining, ETL, Analytics, Monitoring, Redshift, BEE, App, Lambda, Tuning, Dating, Manager
2017 - 2018
job
HEAD OF CUSTOMER SUPPORT @ ONCE DATING, UK
Moderation, Trust & Safety.
• Managed Customer Operations (Moderation, Trust & Safety, Customer Support)
• Fully restructured Customer Support, going from a team of interns to a fully outsourced team of experienced and efficient Customer Support representatives (6 to 10 reports)
• Implemented a new remuneration scheme based on performance and quality to reduce costs
and improve Satisfaction metrics
• Increased Customer Support's NPS by 50%, and divided response time by 2 within 2 months
+44 7428 466047 • Designed and oversaw the development of new operations tools to improve Agents productivity
• Defined strong Customer focused KPIs and associated Dashboards to share with stakeholders
[email protected] and make the Voice Of the Customer heard
• Fully restructured Customer Support, going from a team of interns to a fully outsourced team of experienced and efficient Customer Support representatives (6 to 10 reports)
• Implemented a new remuneration scheme based on performance and quality to reduce costs
and improve Satisfaction metrics
• Increased Customer Support's NPS by 50%, and divided response time by 2 within 2 months
+44 7428 466047 • Designed and oversaw the development of new operations tools to improve Agents productivity
• Defined strong Customer focused KPIs and associated Dashboards to share with stakeholders
[email protected] and make the Voice Of the Customer heard
Operations, Support, Safety, Development, Dating
2016 - 2017
job
AIRBNB TRIP EXPERIENCE CASE MANAGER
VOXPRO.
Manager
2015 - 2016
job
CUSTOMER SERVICE REPRESENTATIVE US / FR
BLUESOLUTIONS, FR.
WORK AND TRAVEL @ NEW ZEALAND
Customer service, Service
2014 - 2015
internship
SOFTWARE DEVELOPMENT INTERN
unknown.
THALES AVIONICS, FR
April - July 2014 (4 months)
April - July 2014 (4 months)
Software development, Development, Software, Internal
My education
2012
-
2014
UNIVERSITE PARIS SUD
DUT, Computer Science
DUT, Computer Science
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