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Committed to providing unrivalled customer satisfaction through exceptional IT Technical Support
Glen Lazarus
,
Farnborough, United Kingdom
Experience
Other titles
Skills
I'm offering
Highly trained and experienced IT support professional with over 26 years proven experience in putting expertise into practice, having outstanding communication skills to interact both with clients and company. Dynamic and resourceful desktop support professional, recognized for top technical support performance in a variety of desktop operating systems, hardware components and IT network peripherals.
Markets
United Kingdom
Links for more
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Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
1998 - ?
freelance
IT Support Consultant
Business Times IT Solutions.
* Sourcing new customers and managing existing clients to ensure support and growth, meeting all client expectations and adhering to Service Level Agreements
* Providing product and technical training to a diverse range of clients and end users
* Assisting clients with network design, configuration and connectivity solutions
* Ensuring extensive onsite support and effective remote access support offerings to clients
* Building and maintaining close business relationships with vendors
Achievements
* Successfully set up and further developed the business, now in operation for 21 years
* Managed numerous successful IT projects on behalf of customers
* Has gained an extensive and impressive range of technical skills, mainly self-taught
Employment History (continued)
Technical Components of role - Business Times IT Solutions
* Management of client networks (LAN/WLAN and WAN), design, build and configure Wireless Technologies, Fibre, LTE, VDSL, ADSL, ISDN, Analogue
* Installation of LAN and WAN equipment, servers, notebooks, workstations, smart devices
* Knowledge and understanding of Windows Operating Systems
* Software installations and customisations, upgrades (MS Office - all versions and offerings)
* Application installations and support (e.g. Sage Pastel, Quickbooks, Autocad, MedeMass, Solumed, Adobe Creative Suite, etc)
* Networking - TCP/IP, DNS, DHCP, WINS, Mail setup (Exchange, O365, POP and SMTP)
* MS Windows Server installations, Administration, Group Policy, Hyper-V, Active Directory
* Backup Systems - Symantec Backup Exec, Synology, Veeam, Acronis Backup and Recovery
* Desktop Support, hands on (1st & 2nd line IT support), resolve hardware and software faults
* Providing product and technical training to a diverse range of clients and end users
* Assisting clients with network design, configuration and connectivity solutions
* Ensuring extensive onsite support and effective remote access support offerings to clients
* Building and maintaining close business relationships with vendors
Achievements
* Successfully set up and further developed the business, now in operation for 21 years
* Managed numerous successful IT projects on behalf of customers
* Has gained an extensive and impressive range of technical skills, mainly self-taught
Employment History (continued)
Technical Components of role - Business Times IT Solutions
* Management of client networks (LAN/WLAN and WAN), design, build and configure Wireless Technologies, Fibre, LTE, VDSL, ADSL, ISDN, Analogue
* Installation of LAN and WAN equipment, servers, notebooks, workstations, smart devices
* Knowledge and understanding of Windows Operating Systems
* Software installations and customisations, upgrades (MS Office - all versions and offerings)
* Application installations and support (e.g. Sage Pastel, Quickbooks, Autocad, MedeMass, Solumed, Adobe Creative Suite, etc)
* Networking - TCP/IP, DNS, DHCP, WINS, Mail setup (Exchange, O365, POP and SMTP)
* MS Windows Server installations, Administration, Group Policy, Hyper-V, Active Directory
* Backup Systems - Symantec Backup Exec, Synology, Veeam, Acronis Backup and Recovery
* Desktop Support, hands on (1st & 2nd line IT support), resolve hardware and software faults
Office, It, Hyper-V, Growth, Support, Network design, Adobe, Hardware, Backup, Network, Software, Server, Veeam, WAN, Synology, UP, Autocad, DNS, Administration, Autocad, It support, MS office, Networking, Active Directory, Training, Exchange, Design, Management, Windows server, Service, TCP/IP, Sourcing, Windows, Wireless
1996 - 1998
job
Technical Services Manager
Lattice Technologies.
* Providing product and technical training to Lattice Technologies staff and customers
* Ensuring product support and configuration of Cisco routers and 3Com switches, Citrix Winframe and Metaframe, Shiva and Microcom remote access products
* Assisting customers with design, implementation and installation of networks
* Ensuring product support and configuration of Cisco routers and 3Com switches, Citrix Winframe and Metaframe, Shiva and Microcom remote access products
* Assisting customers with design, implementation and installation of networks
Design, Training, Cisco, Citrix, Implementation, Support, Manager
1995 - 1995
job
End User Support Manager
IBM.
* Ensuring excellent Information Services and Support via Helpdesk and Operations
* Leading a team of 6 Helpdesk staff, 12 Operators; supervising, training and developing
* Managing high levels of service provision to ensure end user customer satisfaction
* Handling complex technical problems, resolving all escalated issues that arise
* Negotiating service and maintenance contracts with suppliers
Achievements
* Setup and maintained the Information Services department; budgets, staffing, training
* Managed many projects to improve business efficiencies and to handle change management
* Leading a team of 6 Helpdesk staff, 12 Operators; supervising, training and developing
* Managing high levels of service provision to ensure end user customer satisfaction
* Handling complex technical problems, resolving all escalated issues that arise
* Negotiating service and maintenance contracts with suppliers
Achievements
* Setup and maintained the Information Services department; budgets, staffing, training
* Managed many projects to improve business efficiencies and to handle change management
Change management, Operations, Contracts, Training, Management, Service, Support, Contracts, Manager
My education
University of the Witwatersrand
Bachelors, German Ice Hockey
Bachelors, German Ice Hockey
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