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Highly-Experienced IT All-Rounder
Mark Dempster
,
Tewkesbury, United Kingdom
Experience
Other titles
Skills
I'm offering
Having worked in a wide variety of roles & environments, I am able to easily turn my hand to pretty much any problem that presents itself.
I am an excellent troubleshooter, and have worked in organisations of all sizes. I have a great deal of customer-facing experience.
Inam currently looking for short-term roles to tide me over until my normal employer re-opens.
I am an excellent troubleshooter, and have worked in organisations of all sizes. I have a great deal of customer-facing experience.
Inam currently looking for short-term roles to tide me over until my normal employer re-opens.
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2014 - ?
job
IT Manager
The Great British Card Company Ltd.
To support, maintain, design & implement all IT hardware and software within the company, including ERP, Financial, Warehousing, Office & web systems. Migration of legacy systems to a virtualised infrastructure. Evaluation & selection of a replacement ERP system, and design/implementation of a resilient platform on which to run it. Production & presentation of management information to support the business; end-user support.
Design, ERP, Management, It, Implementation, Support, Infrastructure, Hardware, Office, Software, Web, Production, Manager
2012 - 2014
freelance
Technical Consultant
Capita Ltd.
Designing, implementing & supporting complex document-management systems for leading insurance companies including Zurich, AXA and Co-operative Insurance using both commercial & bespoke technologies.
Management, Insurance
2011 - 2012
job
IT Operations Team Leader
Fasthosts Internet Ltd.
Leading a small team providing 24/7 support for both the Fasthosts infrastructure and hosted customer servers (physical & virtual) and websites, at the UK's biggest ISP/web hosting company. Technologies included Hyper-V, Windows, Linux, SAN & NAS, SQL Server/MySQL, IIS/Apache, and many back-end web applications. Fasthosts became MS's Partner of the Year for Hosting during my time there.
IIS, SAN, Server, Web, NAS, Infrastructure, Support, Hosting, Hyper-V, Mysql, It, Windows, Apache, Websites, Operations, SQL Server, Linux, Sql
2010 - 2011
job
self-employed
self-employed.
Short-term contracts for Gloucester City Council, Symantec Messagelabs and CMS Supatrak. Duties included application support, infrastructure support and systems implementation.
CMS, Contracts, Implementation, Support, Infrastructure, Contracts
2007 - 2010
job
Technical Team Lead
RR Donnelley Ltd.
(Wintel Systems), RR Donnelley Ltd
Managing a team of six, I was responsible for the implementation, management and 3rd-line support of all physical & virtual Windows servers across the European arm of the company.
Key achievements while at the company included:
• The introduction of a virtualised infrastructure based on vmWare vSphere 4.0 on a dedicated SAN to make more efficient use of resources, and to improve resilience.
• Establishment of centralised mirrored datacentres in London & Amsterdam, migrating roughly 300 physical servers from legacy sites to vmWare-based virtual machines on Blade technology.
• Disaster recovery following the loss of the Aylesbury site to fire, and business continuity during the near-flooding of the Tewkesbury site.
• Documenting the entire server estate
• Preparation of the server infrastructure for SAS70 / Sarbanes-Oxley audits
• Introduction of full out-of-hours support on a 24/7 basis
Managing a team of six, I was responsible for the implementation, management and 3rd-line support of all physical & virtual Windows servers across the European arm of the company.
Key achievements while at the company included:
• The introduction of a virtualised infrastructure based on vmWare vSphere 4.0 on a dedicated SAN to make more efficient use of resources, and to improve resilience.
• Establishment of centralised mirrored datacentres in London & Amsterdam, migrating roughly 300 physical servers from legacy sites to vmWare-based virtual machines on Blade technology.
• Disaster recovery following the loss of the Aylesbury site to fire, and business continuity during the near-flooding of the Tewkesbury site.
• Documenting the entire server estate
• Preparation of the server infrastructure for SAS70 / Sarbanes-Oxley audits
• Introduction of full out-of-hours support on a 24/7 basis
VMware, Management, Windows, Technology, Implementation, Support, Infrastructure, Server, SAN, Blade
2004 - 2007
job
ICT Lead, The Public
Overend St.
This position required me to fulfil two main roles; on a day-to-day level I was responsible for administering & maintaining the corporate network across three sites in the West Bromwich area, while I also had the strategic responsibility for designing, specifying & implementing the ICT infrastructure for The Public Building, a prestigious £53.9m project spearheading the regeneration of the Sandwell area.
My responsibilities included the following:
• Analysing the needs of the business both in its existing form, and for the new organisation required to run The Public Building
• Evaluation of new products & technologies for use within The Public Building
• Working alongside external consultants to design the ICT infrastructure (network - WAN/LAN, SAN & IP telephony) for the unique challenges of the new building.
• Evaluation of tenders, followed by selection & implementation of the new business applications
• Hands-on management of a three-site wide area network utilising Cisco VPN technology & Active Directory
• Management of multiple-server Microsoft Windows 2000/2003-based local area networks on each site, incorporating Exchange, SQL Server & IIS as well as ancillary services such as backup, anti-virus/anti-spam facilities, centralised patch management, etc. Two of the LANs also included Apple Mac workstations in addition to the ubiquitous Windows machines & PDAs.
• Direct management of the Orange Office Freedom system, which provided 'push' email & document-access facilities to remote users with smart-phones or PDA's. Later migration to the Blackberry BES system.
My responsibilities included the following:
• Analysing the needs of the business both in its existing form, and for the new organisation required to run The Public Building
• Evaluation of new products & technologies for use within The Public Building
• Working alongside external consultants to design the ICT infrastructure (network - WAN/LAN, SAN & IP telephony) for the unique challenges of the new building.
• Evaluation of tenders, followed by selection & implementation of the new business applications
• Hands-on management of a three-site wide area network utilising Cisco VPN technology & Active Directory
• Management of multiple-server Microsoft Windows 2000/2003-based local area networks on each site, incorporating Exchange, SQL Server & IIS as well as ancillary services such as backup, anti-virus/anti-spam facilities, centralised patch management, etc. Two of the LANs also included Apple Mac workstations in addition to the ubiquitous Windows machines & PDAs.
• Direct management of the Orange Office Freedom system, which provided 'push' email & document-access facilities to remote users with smart-phones or PDA's. Later migration to the Blackberry BES system.
Network, ME, SAN, WAN, Server, Organization, Office, Backup, Infrastructure, Implementation, IIS, Design, Technology, Windows, Management, Mac, Cisco, Exchange, Active Directory, SQL Server, Sql
1999 - 2004
freelance
Technical Consultant, Infor
Business Solutions.
While in this position I:
• Installed & managed Microsoft, Novell, Citrix and Unix networks on approximately 400 customer sites distributed all over the UK, via both remote connections and site visits as required.
• Installed, upgraded, maintained & supported customer implementations of the Swan, Infor:32 and Infor:COM ERP Systems
• Represented the company on technical matters at project board meetings with customers.
• Provided consultancy services on all technical matters, but with particular reference to hardware and networking (especially server hardware configuration, NetWare, Citrix & Microsoft operating systems and Oracle/SQL Server databases)
• Provided formal training courses on all supported network operating systems
Successful projects while in this position included:
• Technical implementations of ERP solutions for companies including BMW, Rolls-Royce and Sega
• The successful migration of dozens of companies such as Plastic Engineering to newer technologies & operating systems
• The application of disaster recovery procedures to ensure business continuity at crisis-hit sites, such as the fire at Renthal Ltd.
• Installed & managed Microsoft, Novell, Citrix and Unix networks on approximately 400 customer sites distributed all over the UK, via both remote connections and site visits as required.
• Installed, upgraded, maintained & supported customer implementations of the Swan, Infor:32 and Infor:COM ERP Systems
• Represented the company on technical matters at project board meetings with customers.
• Provided consultancy services on all technical matters, but with particular reference to hardware and networking (especially server hardware configuration, NetWare, Citrix & Microsoft operating systems and Oracle/SQL Server databases)
• Provided formal training courses on all supported network operating systems
Successful projects while in this position included:
• Technical implementations of ERP solutions for companies including BMW, Rolls-Royce and Sega
• The successful migration of dozens of companies such as Plastic Engineering to newer technologies & operating systems
• The application of disaster recovery procedures to ensure business continuity at crisis-hit sites, such as the fire at Renthal Ltd.
Sql, SQL Server, Oracle, Networking, Training, ERP, Unix, Citrix, Engineering, Network, Hardware, Server
1997 - 1999
job
Technical Support
Gloucester Computer Company.
My role at GCC was in many ways very similar to that at Infor:, with the exception that the company did not develop its own software but instead worked with industry-standard products to provide IT solutions.
While working in this role I:
• Provided support on networks, operating systems and standard office applications including the Sage accounting range
• Configured/standardised builds for server, desktop and networking hardware
• Provided third-line support for all issues not resolvable by the technical support team.
While working in this role I:
• Provided support on networks, operating systems and standard office applications including the Sage accounting range
• Configured/standardised builds for server, desktop and networking hardware
• Provided third-line support for all issues not resolvable by the technical support team.
Networking, It, Support, Hardware, Office, Software, Server, GCC
1992 - 1997
job
DBA, Gloucestershire Health Authority
I.T. Operations Tech.
• Developed an internal database to analyse patient treatment within the county, which was selected as the starting point for the later regional system.
• Represented Gloucestershire at the design stage of a standard data model / repository for the South-Western region of the NHS.
• Developed some front-end applications, and advised on the design of others.
• Managed and optimised the SQL Server system on which the data warehouse was based.
• Implemented and managed a heterogeneous single-login network
• Purchased, installed and maintained computer hardware and software
• Researched and evaluated new products that might be required for specific projects.
• Monitored maintenance contracts & software licenses
• Documented of all aspects of the ICT infrastructure, & operational procedures
• Represented Gloucestershire at the design stage of a standard data model / repository for the South-Western region of the NHS.
• Developed some front-end applications, and advised on the design of others.
• Managed and optimised the SQL Server system on which the data warehouse was based.
• Implemented and managed a heterogeneous single-login network
• Purchased, installed and maintained computer hardware and software
• Researched and evaluated new products that might be required for specific projects.
• Monitored maintenance contracts & software licenses
• Documented of all aspects of the ICT infrastructure, & operational procedures
Design, Sql, SQL Server, Contracts, Database, Data Warehouse, SoMe, Network, Infrastructure, Hardware, Health, Software, Server, Contracts
1987 - 1992
job
Analyst/Programmer
Gloucestershire County Council.
Analyst
1983 - 1987
job
Computer Sales Manager
Woolworth PLC.
Sales, Manager
My education
1993
-
1996
Cheltenham AND Gloucester College of Higher Education
BSc, Computing and Business Computer Systems
BSc, Computing and Business Computer Systems
1989
-
1991
Cheltenham AND Gloucester College of Higher Education
Hndhncorequivalent, N/a
Hndhncorequivalent, N/a
1987
-
1989
Gloucestershire College of Arts AND Technology
Hndhncorequivalent, N/a
Hndhncorequivalent, N/a
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