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User Experience and Service Design Strategist working with ambitious, growth-led organisations.
Helena Hill
,
Washington, United Kingdom
Experience
Other titles
Skills
I'm offering
Highly experienced user experience and service design consultant, working on a cross-sector basis with ambitious organisations looking to significantly improve the user-centricity of processes, products and digital assets. Regular speaker on UX and CX and recently featured on the BrightTalk IoT summit.
Global clients include Akzo Nobel, Johnson Matthey, Halma Group and NCFE as well as a large number of exciting start-ups and SMEs.
Specialities: UX Strategy and setting up a UX team, customer experience, service design, process and service design, digital transformation and organisational change
Global clients include Akzo Nobel, Johnson Matthey, Halma Group and NCFE as well as a large number of exciting start-ups and SMEs.
Specialities: UX Strategy and setting up a UX team, customer experience, service design, process and service design, digital transformation and organisational change
Markets
United States
United Kingdom
France
Germany
Lithuania
Denmark
Norway
Sweden
Finland
Links for more
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Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - ?
freelance
UX Strategy Consultant
Johnson Matthey Plc.
Service Design, Ux planning and management, UX research, Strategy Consulting, Strategy and implementation, Data Analysis, Project Management, Change management, Business strategy
2019 - 2020
freelance
UX Roadmapping & Client Discovery
Halma Plc.
I worked closely with the Head of Digital and Principal Software Architect on the client discovery and service design for a new, innovative product in the Health and Safety Sector.
The outcomes included a focussed set of B2B personas based on rigorous customer and user data, a customer experience roadmap and service design model with each touchpoint carefully considered to ensure needs were being met and wherever possible exceeded.
The outcomes included a focussed set of B2B personas based on rigorous customer and user data, a customer experience roadmap and service design model with each touchpoint carefully considered to ensure needs were being met and wherever possible exceeded.
Ux planning and management, Development of personas, Customer experience, Service Design, Strategy Consulting
2019 - 2020
freelance
UX Strategy Consultant
NCFE.
I was successfully procured as a UX Consultant for global qualification provider, NCFE as a UX Consultant to help them embed a user-centred approach into their organisation.
UX Design, Ux planning and management, Business strategy, Business consultant, Business development, Project Management, Change management
My education
2008
-
2010
Newcastle University
MSc, Urban Planning
MSc, Urban Planning
1995
-
1996
University of Durham
PG Diploma, Leadership and Management
PG Diploma, Leadership and Management
1994
-
1995
Universtiy of Sunderland
PGCE, Education
PGCE, Education
1991
-
1994
University of Huddersfield
BMus, Music and History
BMus, Music and History
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