Nick Plane , Salisbury, United Kingdom

I am an experienced contract Business Analyst and Operations Manager, having worked within the UK Financial Services industry for over 30 years. During this time I have helped to deliver a series of high profile and complex projects, including the implementation of new cross border payments and clearing capability at JP Morgan Chase, Commercial Credit Risk Management systems at Lloyds Bank, and new platform implementations at Quilter. Working in Project Management and Lead/Senior Business Analyst roles throughout this period allowed me to develop skills and experience which I now apply to meeting and exceeding client expectations. This includes the ability to rapidly "get up to speed" and deliver to challenging deadlines, maintain quality standards and work proactively to address risks, issues and support the project structure.

I have extensive Business Analysis skills, including business requirements elicitation and documentation, workshop organisation and facilitation, stakeholder management, use case definition, documenting business cases, implementation planning, test planning and scripting.

I have also worked extensively as an Operations Manager, leading teams through significant change, including business mergers and integrations, major regulatory change, systems implementations, restructuring to meet new operational targets and objectives, and downsizing. I have experience of managing dispersed and remote teams, and have a track record of improving productivity, quality standards, staff motivation and of business process improvement.

I focus on delivering services in an enthusiastic, supportive, expert and constructive approach. Feedback from clients has always indicated this as a particularly valued strength.