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Highly experienced B2B/B2C software product consultant (product management, strategy, mobile, AR/VR, web, ERP)
Aidan Dunphy
,
Hexham, United Kingdom
Experience
Other titles
Skills
I'm offering
An experienced business leader, addicted to learning, team building and networking. Passionate about evidence-led value creation, adept at discovering opportunity. I'm very friendly, positive and energetic!
Hands-on experience of software engineering, business intelligence, service management, product design, business process management consultancy, pre-sales support, new business and account sales, marketing, product management, senior management.
Broad and deep experience of software and tech, from complex ERP systems to consumer apps in B2B and B2C markets internationally. Worked with and managed teams in multiple locations (UK, US, India, Middle East, Eastern Europe, Africa).
Available for full-time or part-time contracts, remotely of on-site as appropriate. My day rate listed here is an average; I discount for longer-term engagements, and also when working for not-for-profits and startups.
Size of project not an issue: can source engineers, designers, product managers, project managers, scrum masters, user researchers if needed.
I'm able to help with all strategic and management aspects of software development, implementation or marketing. My key areas of focus are:
- Interim leadership (CEO/CPO/CIO)
- Non-Executive Director
- Leadership and business mentoring
- Business turnaround
- Commercial/product/go-to-market strategy development
- Team building
- Product development, marketing and management
- Business development
- Marketing strategy and execution
I'm happy to offer an initial 30 minute consultation call free of charge, to discuss requirements and assess whether I'm a good fit for your needs.
Hands-on experience of software engineering, business intelligence, service management, product design, business process management consultancy, pre-sales support, new business and account sales, marketing, product management, senior management.
Broad and deep experience of software and tech, from complex ERP systems to consumer apps in B2B and B2C markets internationally. Worked with and managed teams in multiple locations (UK, US, India, Middle East, Eastern Europe, Africa).
Available for full-time or part-time contracts, remotely of on-site as appropriate. My day rate listed here is an average; I discount for longer-term engagements, and also when working for not-for-profits and startups.
Size of project not an issue: can source engineers, designers, product managers, project managers, scrum masters, user researchers if needed.
I'm able to help with all strategic and management aspects of software development, implementation or marketing. My key areas of focus are:
- Interim leadership (CEO/CPO/CIO)
- Non-Executive Director
- Leadership and business mentoring
- Business turnaround
- Commercial/product/go-to-market strategy development
- Team building
- Product development, marketing and management
- Business development
- Marketing strategy and execution
I'm happy to offer an initial 30 minute consultation call free of charge, to discuss requirements and assess whether I'm a good fit for your needs.
Markets
United States
(Remote
only)
United Kingdom
France
Germany
Lithuania
Denmark
Norway
Sweden
Finland
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
job
Founder, Flektion
unknown.
Strategy consultancy that helps businesses to become more competitive by focusing technology on customer outcomes. Connecting market need with capability to ensure good product-market fit, and design go-to-market strategies that
succeed in the competitive tech arena. Example projects include:
● Development of a new packaged consultancy offer for Product Focus, Europe's #1 Product Management training provider. The new 'Audit' offer assesses and benchmarks a company's product management function across leadership, people, process, tools and organisational categories.
● Creation and development of a disruptive concept for UK social housing, working with a telco and digital agency to translate an innovative business model to housing.
● Business mentoring for the founder CEO of a tech startup consultancy specialising in implementation of Docker containerisation and Kubernetes orchestration.
● Non-executive Director for a startup in the edtech space.
succeed in the competitive tech arena. Example projects include:
● Development of a new packaged consultancy offer for Product Focus, Europe's #1 Product Management training provider. The new 'Audit' offer assesses and benchmarks a company's product management function across leadership, people, process, tools and organisational categories.
● Creation and development of a disruptive concept for UK social housing, working with a telco and digital agency to translate an innovative business model to housing.
● Business mentoring for the founder CEO of a tech startup consultancy specialising in implementation of Docker containerisation and Kubernetes orchestration.
● Non-executive Director for a startup in the edtech space.
Management, Founder, Social, Go, Ceo, Development, Implementation, Technology, Design, Leadership, Kubernetes, Mentoring, Audit, Training, Product Management, Docker
2019 - 2019
job
Chief Commercial Officer
hedgehog lab.
Owned customer success throughout the entire relationship, heading up New Business Sales, Marketing, Account Management, Product Management and Project Management.
● Redefined go-to-market strategy at a critical inflexion point in the company's growth, leveraging engagements with Gartner and Forrester.
● Transformed the structure of the business to bring sales, marketing, product and projects under one umbrella, so as to drive collaborative mindset and behaviours, establishing a commercial focus across all functions.
● Diversified sales channels, adding outbound lead generation, referral partners and boosting content marketing.
● Introduced project accounting and P&L accountability to Product Managers, underpinned by forecasting and capacity planning.
● Introducing innovative incentivisation model for sales execs, commission based on recognised profit, driving collaboration and loyalty.
● Redefined go-to-market strategy at a critical inflexion point in the company's growth, leveraging engagements with Gartner and Forrester.
● Transformed the structure of the business to bring sales, marketing, product and projects under one umbrella, so as to drive collaborative mindset and behaviours, establishing a commercial focus across all functions.
● Diversified sales channels, adding outbound lead generation, referral partners and boosting content marketing.
● Introduced project accounting and P&L accountability to Product Managers, underpinned by forecasting and capacity planning.
● Introducing innovative incentivisation model for sales execs, commission based on recognised profit, driving collaboration and loyalty.
Marketing, Content marketing, Product Management, Account management, Forecasting, Sales, Content, Growth, Planning, Management, Change management, Business strategy, Digital Marketing, Seo, Google analytics
2017 - 2019
job
Chief Product Officer
hedeghog lab.
Overall accountability for delivery, heading up product and project management.
● Disbanded PMO and recruited a team of Certified Scrum Masters. Recruited a team of Product Managers and Head of Product with international high growth business experience.
● Transformed delivery from a waterfall project model to Scrum agile model with blended teams collaborating to drive efficiency, shortened project timescales and increased customer success.
● Dramatically delivery turnaround; at outset 100% of projects were late and 96% unprofitable; 18 months later 100% of projects were profitable and 90% on time. This powered the companies first ever run of four consecutive quarters of profitable growth, increased client retention from 4% to 74%, and attaining global top three rating on clutch.co, an independent ratings site. 2018 growth 63% (£2.7m FY2017 to £4.4m FY2018) with 5% net profit (after heavy investment in senior hires to support growth plans).
● Disbanded PMO and recruited a team of Certified Scrum Masters. Recruited a team of Product Managers and Head of Product with international high growth business experience.
● Transformed delivery from a waterfall project model to Scrum agile model with blended teams collaborating to drive efficiency, shortened project timescales and increased customer success.
● Dramatically delivery turnaround; at outset 100% of projects were late and 96% unprofitable; 18 months later 100% of projects were profitable and 90% on time. This powered the companies first ever run of four consecutive quarters of profitable growth, increased client retention from 4% to 74%, and attaining global top three rating on clutch.co, an independent ratings site. 2018 growth 63% (£2.7m FY2017 to £4.4m FY2018) with 5% net profit (after heavy investment in senior hires to support growth plans).
Scrum, Agile, PMO, Turnaround, Growth, Retention, International, Management, Change management, Project Management, Business strategy, Business Optimization
2005 - 2017
job
Head of Product
Orchard Information Systems.
Reporting to the board, I led the product management team and owned the product vision across all the entire portfolio. Building upon my technical background and with a commercial focus, I ensured that Orchard's continued to lead the sector and constantly respond to emerging opportunities, whilst transitioning to a cloud SaaS delivery model:
● Designed a portfolio management strategy using capability mapping,
customer research, competitor analysis, product profitability analysis, market research and transactional analysis.
● Led the creation of a modern product management function within the business founded on agile project management principles
● Built a team of product managers and product owners.
● Led the transformation of Orchard’s client engagement body from an operational function to a strategic relationship.
Instigated and led many £multi-million startup product developments:
● Enterprise-class solution for prospecting, e-Commerce, contract and
subcontractor management, operations, mobile workforce scheduling and management for a facilities management and commercial maintenance services business to support a business plan for 300% growth in 3 years.
● Sector-first digital customer transaction platform for housing providers: tenant self-service, estate agent and e-commerce portal enabling advertising, sale and fulfilment of products and services orders.
● Ground-breaking cloud analytics solution working with a credit reference bureau to use financial intelligence data to predict rent arrears and detect fraud.
● Created a rapid application development unit to pioneer the use of
Orchard’s BPM development toolkit to create new products.
● Launched 15 software products from 2009-2013 which were solely
responsible for company’s overall margin, and resulting in acceleration of growth from static to 33% over 3 years
● Instigated and led the development of the UK housing sector’s most
successful digital self service platform, used by most large housing
organisations in the UK, and hundreds of thousands of residents.
● Designed a portfolio management strategy using capability mapping,
customer research, competitor analysis, product profitability analysis, market research and transactional analysis.
● Led the creation of a modern product management function within the business founded on agile project management principles
● Built a team of product managers and product owners.
● Led the transformation of Orchard’s client engagement body from an operational function to a strategic relationship.
Instigated and led many £multi-million startup product developments:
● Enterprise-class solution for prospecting, e-Commerce, contract and
subcontractor management, operations, mobile workforce scheduling and management for a facilities management and commercial maintenance services business to support a business plan for 300% growth in 3 years.
● Sector-first digital customer transaction platform for housing providers: tenant self-service, estate agent and e-commerce portal enabling advertising, sale and fulfilment of products and services orders.
● Ground-breaking cloud analytics solution working with a credit reference bureau to use financial intelligence data to predict rent arrears and detect fraud.
● Created a rapid application development unit to pioneer the use of
Orchard’s BPM development toolkit to create new products.
● Launched 15 software products from 2009-2013 which were solely
responsible for company’s overall margin, and resulting in acceleration of growth from static to 33% over 3 years
● Instigated and led the development of the UK housing sector’s most
successful digital self service platform, used by most large housing
organisations in the UK, and hundreds of thousands of residents.
Analytics, LED, Agent, Portal, Enterprise, Software, Development, Agile project management, Support, Transformation, Growth, Service, Project Management, Management, Cloud, Saas, E-commerce, Agile, Research, Market research, Operations, Product Management, Advertising
2003 - 2005
job
Principal e-Government consultant
Orchard Information Systems.
Orchard's representative on national e-Government project, leading product development roadmap to respond to the Government's challenge.
● Key contributor to the National e-Government Projects sponsored by the Office of the Deputy Prime Minister.
● Led the sale of an innovative data matching solution and its implementation by the Ordnance Survey to create the Mastermap Address Layer 2 dataset, containing details of 27 million locations, used by all UK Local / Central Government bodies.
● Key contributor to the National e-Government Projects sponsored by the Office of the Deputy Prime Minister.
● Led the sale of an innovative data matching solution and its implementation by the Ordnance Survey to create the Mastermap Address Layer 2 dataset, containing details of 27 million locations, used by all UK Local / Central Government bodies.
Implementation, Development, Sales consultant, Stakeholder Management, Business Analysis, Business strategy, Research, MArketing Strategy, B2B Sales
2002 - 2003
job
eGovernment consultant
Orchard Information Systems.
Designed and implemented custom enterprise workflow and CRM solutions:
● Large scale enterprise workflow implementations enabling organisations to transform customer service to a unified service centre approach, using workflow to manage all stages of customer service.
● Corporate CRM solutions for over fifty organisations, with contact
management and workflow across all directorates achieving compliance with e-Government directives from the UK Office of the Deputy Prime Minister
● Contact centre solution for councils, greatly reducing cost and customer response times and measurably improving customer outcomes.
● Large scale enterprise workflow implementations enabling organisations to transform customer service to a unified service centre approach, using workflow to manage all stages of customer service.
● Corporate CRM solutions for over fifty organisations, with contact
management and workflow across all directorates achieving compliance with e-Government directives from the UK Office of the Deputy Prime Minister
● Contact centre solution for councils, greatly reducing cost and customer response times and measurably improving customer outcomes.
CRM, Workflow, B2B Sales, B2B Marketing, Business Analysis, Business strategy, Product Management, Product owner, Product Manager, Product development
2000 - 2002
job
Support Strategy Manager
Orchard Information Systems.
Managed support desk with c. 20 staff; designed and implemented new Service Level Agreement framework and helpdesk IT system, managing a transition from a telephone-based service to online ticketing resulting in 100% of initial contacts via the digital channel.
Customer service, Technical support, Management, Customer Service Management, Contract management, Business development
1998 - 2002
job
Managed Services Manager
Orchard Information Systems.
• Set up new business unit supplying managed IT services
• Managed dedicated support team
• Developed market strategy, pricing, marketing
• Managed and developed customer accounts
• Managed dedicated support team
• Developed market strategy, pricing, marketing
• Managed and developed customer accounts
Management, Remote Desktop, Business strategy, Marketing, B2B Sales, B2B Marketing, Technical support, Asset Management, It operation and user support
1998 - 1999
job
Business Intelligence Consultant
Orchard Information Systems.
• Accredited Business Objects Designer
• Data warehouse design & development
• Data warehouse design & development
Business Intelligence, Data Analysis, Data Warehouse, SAP Analytical Cloud, Reporting, SQL Databases, Programming, Software development, Data Visualization, Data Modeling, Data mining, Oracle database
1997 - 1998
job
Application/Business Intelligence Developer
Orchard Information Systems.
Full stack development including relational database, user interface, integration, business intelligence.
Business Intelligence, Database, Integration, Developer, Development, SAP Analytical Cloud, Product development, Software development, Data Warehouse
My education
2020
-
?
Quantic
EMBA, Business Administration
EMBA, Business Administration
1991
-
1994
Northumbria University
BSc, Mathematics
BSc, Mathematics
1982
-
1987
St Bede's Lanchester
Secondary, Mathematics, Physics, Computer Science (Minor in Sciences)
Secondary, Mathematics, Physics, Computer Science (Minor in Sciences)
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