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Alina Nizoveca
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
Spirited career focused bilingual MSc graduate with 4 years experience in hospitality and 3 years of professional experience in financial industry seeks challenging opportunity for new career
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Industries
Language
English
Fluently
Russian
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2017 - ?
job
Team leader, Bartender
Slug & Lettuce Canary Wharf.
Responsibilities:
§ Lead the team of 15 people and show good performance (many times become one of the leading weekly sellers);
§ Work in international team in a busy bar on Canary Wharf, build strong relationships within the team
and loyal customers;
§ Build good relationships with demanding customers of the bar;
§ Supervise new employees (rotation is high)- improved leadership skills;
§ Manage stock (audit and deliveries);
§ Deal with customers' emotions when the bar is highly busy and complaints if appear (fix colleagues mistakes if happen) - developed problem solving skills and stress resistance;
§ Follow the safety regulations;
§ Bar's closing and opening (also office duties (e.g. cash-up) when manager is not on site);
§ Prepare the bar for busy hours: prepare cocktails premixes for the bar team to use them when doing
cocktails, do the spirits re-stock for the day to ease colleagues work
§ Lead the cocktail master classes when reserved;
§ Decorate the display shelves using creative mind and at the same time following the rules and demands
of the head office.
§ Lead the team of 15 people and show good performance (many times become one of the leading weekly sellers);
§ Work in international team in a busy bar on Canary Wharf, build strong relationships within the team
and loyal customers;
§ Build good relationships with demanding customers of the bar;
§ Supervise new employees (rotation is high)- improved leadership skills;
§ Manage stock (audit and deliveries);
§ Deal with customers' emotions when the bar is highly busy and complaints if appear (fix colleagues mistakes if happen) - developed problem solving skills and stress resistance;
§ Follow the safety regulations;
§ Bar's closing and opening (also office duties (e.g. cash-up) when manager is not on site);
§ Prepare the bar for busy hours: prepare cocktails premixes for the bar team to use them when doing
cocktails, do the spirits re-stock for the day to ease colleagues work
§ Lead the cocktail master classes when reserved;
§ Decorate the display shelves using creative mind and at the same time following the rules and demands
of the head office.
Audit, Leadership, Safety, Office, Loyal, International, Audit, Manager, UP
2014 - 2017
job
Risk Control Specialist
Rietumu Banka.
Responsibilities:
§ Analyzed customers' card transactions online using internal fraud system and card transactions' history;
blocked cards if fraud was suspected and contacted customers (also VIP) by phone immediately to confirm the transaction - 80% of transactions suspected to be fraud were real frauds (higher than average);
§ Worked independently after 1 month of provided training and handled with big amount of sensitive data
using internal systems and Excel, personal attention to details and analytical skills;
§ Set up client overdraft limits and bonuses using internal systems and negotiated extensions by phone;
§ Trained new hires and supervised their work in early stages of employment;
§ Built strong relationships with clients by offering exceptional individual approach of customer service;
§ Participated in monthly progress reports presentations to senior management;
2
§ Followed policies, procedures and legislations;
§ Maintained client interaction records - updated CRM system;
§ Dealt with customers' complaints by phone using good problem solving and communication skills;
§ Analyzed customers' profiles, transaction histories and statements using internal systems and explained
customers what was needed;
§ Filled documents when was needed about customers calls and delegated tasks to other departments;
§ Informed/explained/trained customers how internet banking and electronic tokens works;
§ Informed/explained customers how to deal with Java and Cookies problems when appeared using IT
skills;
§ Used Intranet and Outlook to communicate with colleagues.
§ Analyzed customers' card transactions online using internal fraud system and card transactions' history;
blocked cards if fraud was suspected and contacted customers (also VIP) by phone immediately to confirm the transaction - 80% of transactions suspected to be fraud were real frauds (higher than average);
§ Worked independently after 1 month of provided training and handled with big amount of sensitive data
using internal systems and Excel, personal attention to details and analytical skills;
§ Set up client overdraft limits and bonuses using internal systems and negotiated extensions by phone;
§ Trained new hires and supervised their work in early stages of employment;
§ Built strong relationships with clients by offering exceptional individual approach of customer service;
§ Participated in monthly progress reports presentations to senior management;
2
§ Followed policies, procedures and legislations;
§ Maintained client interaction records - updated CRM system;
§ Dealt with customers' complaints by phone using good problem solving and communication skills;
§ Analyzed customers' profiles, transaction histories and statements using internal systems and explained
customers what was needed;
§ Filled documents when was needed about customers calls and delegated tasks to other departments;
§ Informed/explained/trained customers how internet banking and electronic tokens works;
§ Informed/explained customers how to deal with Java and Cookies problems when appeared using IT
skills;
§ Used Intranet and Outlook to communicate with colleagues.
Excel, Java, CRM, Training, Customer service, Management, Service, Banking, It, Attention to details, Internet, Online, UP
2014 - 2017
internship
Sales Manager (internship)
JE Corporation.
Responsibilities:
§ Delivered cold and warm calls with customers offering company's service - web-design;
§ Edited information in customers data base using Google Docs and Excel;
§ Demonstrated good IT skills - Created and presented design templates to customers using Adobe
Photoshop and Microsoft PowerPoint programs;
§ Researched company's operations and performance; wrote a report as practice's reflective review, which
helped head managers to fix existing problems and higher the service quality
§ Delivered cold and warm calls with customers offering company's service - web-design;
§ Edited information in customers data base using Google Docs and Excel;
§ Demonstrated good IT skills - Created and presented design templates to customers using Adobe
Photoshop and Microsoft PowerPoint programs;
§ Researched company's operations and performance; wrote a report as practice's reflective review, which
helped head managers to fix existing problems and higher the service quality
Design, Excel, Powerpoint, Operations, Sales, Service, It, Adobe, Web, Google, Manager, Internship
2012 - 2013
internship
Director's PA, trainee
DIVA (fabric store).
Responsibilities:
§ Contacted suppliers and customers by email and phone; Coordinated amount of product, colors and delivery dates with customers and suppliers;
§ Presented new collections to customers visiting their offices;
§ Demonstrated professional approach to work with clients;
§ Improved business delivery by adding fabric collections to a digital data base (organized a photo-shoot and put to computer);
§ Helped in event organization for customers to celebrate the 10th year of operations;
§ Covered Director and performed duties while Director was on vacation and business trips;
§ Helped accountant to make annual report using Excel.
§ Contacted suppliers and customers by email and phone; Coordinated amount of product, colors and delivery dates with customers and suppliers;
§ Presented new collections to customers visiting their offices;
§ Demonstrated professional approach to work with clients;
§ Improved business delivery by adding fabric collections to a digital data base (organized a photo-shoot and put to computer);
§ Helped in event organization for customers to celebrate the 10th year of operations;
§ Covered Director and performed duties while Director was on vacation and business trips;
§ Helped accountant to make annual report using Excel.
Excel, Operations, Event, Accountant, ON
My education
2012
-
2016
Riga International School of Economics and Business Administration
BSc, Business Administration
BSc, Business Administration
Newcastle University London
MSc, International Business Management
MSc, International Business Management
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