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Programme / Project Manager
Jason Dove
,
Exeter, United Kingdom
Experience
Other titles
Skills
I'm offering
Accomplished Programme/Project Manager (Prince II Practitioner / Agile PM), adept at developing strategic partnerships and stakeholder relations, with excellence in full life-cycle stewardship for technology-based business solutions. Sophisticated team leader capable of driving multi-disciplined groups to collaborate in the delivery of on-time and under-budget results.
Markets
United States
(Remote
only)
United Kingdom
France
(Remote
only)
Germany
(Remote
only)
Denmark
(Remote
only)
Norway
(Remote
only)
Sweden
(Remote
only)
Finland
(Remote
only)
Links for more
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Industries
Language
English
Fluently
Ready for
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
job
Project Manager
Kodal.
Responsible for the management & delivery of iOS/Android Apps & eCommerce projects. Project planning, resource scheduling & reporting. Capacity Planning and Budget Management.
Key Achievements:
• Business wide process definition & improvement to enhance delivery capability & improve efficiency
Key Achievements:
• Business wide process definition & improvement to enhance delivery capability & improve efficiency
Project Manager, Ecommerce, Android, IOS, Budget, Apps, Planning, Manager, Project Management, Change management, Project coordination, Management
2013 - 2019
job
Project Manager
WiFi Spark.
Worked directly with the Sales team to support business growth and development. Managing the delivery of WiFi-based solutions for new customers & upgrade/enhancement projects for existing customers. Overseeing the coordination of multi-disciplined teams, senior business stakeholders and external suppliers. Delivering multiple full-cycle concurrent external (customer-facing) programmes/projects. Designed PMO-based processes and artefacts to support ISO accreditations and the ongoing Programme Delivery - Continuous Service Improvement initiative.
Key Achievements:
• Programme Delivery:
◦ Responsible for the Delivery of a +£1m Transportation programme for the Welsh Government incorporating 52 stations. Coordination of survey, approval & permission activities to initiate the project, through to equipment configuration & management/troubleshooting of 3rd Party Installation Teams. All Project Reporting and Risk/Issue Management.
◦ Successfully managed a programme incorporating the design and delivery of WiFi & Analytics solutions for multiple NHS Trusts on behalf of NHS Digital England, to a strict timescale to ensure that all NHS Trusts achieved their funding criteria for the works.
• Project Management (Workload):
◦ Efficiently & consistently managed a workload of circa. 25 concurrent projects valued from £10k - £1m from Initiation to Project Close. Projects ranging from equipment configuration & supply for a key partner, to a WiFi deployment as part of an urban regeneration programme requiring significant coordination of works with 3rd party contractors on an active construction site.
• Continuous Service Improvement(s)
◦ Designed key business processes to support ISO 9001 accreditation.
◦ Collaborated with the INFOSEC (Information Security) team in the development of processes & procedures to support ISO 27001 accreditation.
◦ Designed & rolled-out a multi-site Project Management - Delivery Framework
◦ Defined/maintained a Std Project Delivery template to facilitate a consistent delivery approach
Independent Project Management Contractor
Provided Project Management, Business & Process Analysis, Supplier On-Boarding, EDI & Trainer resource to Corporate clients
Key Achievements:
• Programme Delivery:
◦ Responsible for the Delivery of a +£1m Transportation programme for the Welsh Government incorporating 52 stations. Coordination of survey, approval & permission activities to initiate the project, through to equipment configuration & management/troubleshooting of 3rd Party Installation Teams. All Project Reporting and Risk/Issue Management.
◦ Successfully managed a programme incorporating the design and delivery of WiFi & Analytics solutions for multiple NHS Trusts on behalf of NHS Digital England, to a strict timescale to ensure that all NHS Trusts achieved their funding criteria for the works.
• Project Management (Workload):
◦ Efficiently & consistently managed a workload of circa. 25 concurrent projects valued from £10k - £1m from Initiation to Project Close. Projects ranging from equipment configuration & supply for a key partner, to a WiFi deployment as part of an urban regeneration programme requiring significant coordination of works with 3rd party contractors on an active construction site.
• Continuous Service Improvement(s)
◦ Designed key business processes to support ISO 9001 accreditation.
◦ Collaborated with the INFOSEC (Information Security) team in the development of processes & procedures to support ISO 27001 accreditation.
◦ Designed & rolled-out a multi-site Project Management - Delivery Framework
◦ Defined/maintained a Std Project Delivery template to facilitate a consistent delivery approach
Independent Project Management Contractor
Provided Project Management, Business & Process Analysis, Supplier On-Boarding, EDI & Trainer resource to Corporate clients
Security, Manager, Processes, Framework, Issue management, WiFi, EDI, Development, ISO 27001, Support, Growth, Design, Service, Sales, Analytics, Information Security, PMO, Deployment, Project Manager, Project coordination, Project Management, Management
2013 - 2013
freelance
Project Manager/Business Analyst
South West Water.
Delivered Dashboard Reporting Projects for SWW Control Centre (Spec, SQL, UAT & sign-off)
PM business-wide implementation of ServiceNow ITSM solution (ITIL Incident, Problem, Request Management)
PM business-wide implementation of ServiceNow ITSM solution (ITIL Incident, Problem, Request Management)
Sql, Project Manager, Analyst, Manager, Project Management
2012 - 2013
freelance
Implementation Project Manager
Invensys.
• Responsibility for planning & deploying a SaaS Supplier Portal globally across 20+ Invensys sites to 750+ suppliers
• Comprehensive stakeholder liaison & influencing to drive achievement of project goals / Management Reporting
• Day-to-day investigation & resolution of internal & supplier issues (pre & post Go-Live) / Risk Management
• Creation & delivery of supplier/super-user manuals, training scheduling, support, coaching & feedback
Achievements:
• Successfully delivered 90% of annual supplier spend through the Supplier Portal (target 80%)
• Formulated & implemented a robust Supplier Portal On-Boarding framework for on-going global use
• Component master data process owner (eliminating duplication/ambiguity) to improve global sourcing efficiency
• Resolved knowledge gap issues by delivering a procedure for communicating new functionality to users
• Comprehensive stakeholder liaison & influencing to drive achievement of project goals / Management Reporting
• Day-to-day investigation & resolution of internal & supplier issues (pre & post Go-Live) / Risk Management
• Creation & delivery of supplier/super-user manuals, training scheduling, support, coaching & feedback
Achievements:
• Successfully delivered 90% of annual supplier spend through the Supplier Portal (target 80%)
• Formulated & implemented a robust Supplier Portal On-Boarding framework for on-going global use
• Component master data process owner (eliminating duplication/ambiguity) to improve global sourcing efficiency
• Resolved knowledge gap issues by delivering a procedure for communicating new functionality to users
Project Manager, Sourcing, Implementation, Framework, Portal, Manager, Project Management, Saas, Training, Supplier On-boarding
2003 - 2012
job
Implementation Project Manager / Consultant & M.I. Analyst
Wesupply.
Implementation Project Manager
• Management of and responsibility for the entire project lifecycle of all new business and change requests
• Creation & maintenance of a Programme Summary for 40+ active projects, with projected resource requirements
• Extensive engagement with stakeholders (Int. & Ext.) to define/review project deliverables & success criteria
• Co-ordination, mentoring, training & support of the Implementation Team to drive effective deliveries
Achievements
• Delivered a project initiation process which created a controlled & qualified inbound flow of new projects
• Successfully delivered a Supplier Portal to on-board 600+ global suppliers for a key client, on time & in budget
• Reviewed & standardised the implementation process tasks which enhanced the team’s delivery capability
• Resolved historic project scope issues by reviewing client proposals with Pre-Sales & Sales prior to meetings
Implementation Consultant / M.I. Analyst
• Configuration, testing & support of global SaaS EDI solutions (detailed technical client /3rd party contact)
• Extensive negotiation with & influencing of Development Team to specify solution enhancements / fixes
• MI reporting (requirement capture, coding, testing, delivery & support) & ad-hoc issue investigation
• Development & delivery of training materials (Manuals, Guides, FAQs) / Out of Hours “on-call” Support
Achievements
• Developed, implemented & managed an automated & customisable internal & external MI reporting function
• Designed & delivered client application & MI Webinars to assist users & build awareness of upgrade options
• Documented & maintained all internal configuration procedures & supplier documentation
• Successful migration of all clients to a new Value Added Network (VAN), delivering cost & service improvements
• Management of and responsibility for the entire project lifecycle of all new business and change requests
• Creation & maintenance of a Programme Summary for 40+ active projects, with projected resource requirements
• Extensive engagement with stakeholders (Int. & Ext.) to define/review project deliverables & success criteria
• Co-ordination, mentoring, training & support of the Implementation Team to drive effective deliveries
Achievements
• Delivered a project initiation process which created a controlled & qualified inbound flow of new projects
• Successfully delivered a Supplier Portal to on-board 600+ global suppliers for a key client, on time & in budget
• Reviewed & standardised the implementation process tasks which enhanced the team’s delivery capability
• Resolved historic project scope issues by reviewing client proposals with Pre-Sales & Sales prior to meetings
Implementation Consultant / M.I. Analyst
• Configuration, testing & support of global SaaS EDI solutions (detailed technical client /3rd party contact)
• Extensive negotiation with & influencing of Development Team to specify solution enhancements / fixes
• MI reporting (requirement capture, coding, testing, delivery & support) & ad-hoc issue investigation
• Development & delivery of training materials (Manuals, Guides, FAQs) / Out of Hours “on-call” Support
Achievements
• Developed, implemented & managed an automated & customisable internal & external MI reporting function
• Designed & delivered client application & MI Webinars to assist users & build awareness of upgrade options
• Documented & maintained all internal configuration procedures & supplier documentation
• Successful migration of all clients to a new Value Added Network (VAN), delivering cost & service improvements
Project Manager, Mentoring, Management, Embedded, Implementation, Support, Analyst, Development, Testing, Portal, Manager, Project Management, Training, Saas, Supplier On-boarding, Management Information, Reporting, Stakeholder Management
2001 - 2003
job
Management Team M.I. Analyst
Your Move, Exeter.
• Report requirement capture, data extraction, coding & delivery (Group & Call Ctr Mgmnt Packs & ah-hoc analysis)
• Project Management (documentation, planning, costing, delivery & review) of IT & Telephony projects
• Telephony system & wallboard configuration / call flow balancing / trouble-shooting / cabling
Achievements
• Co-ordinated the migration of Your Move’s Newcastle Call Centre to Exeter Head Office
• Developed & implemented an automated suite of core Call Centre Management reports
• Successfully established an adaptable data capture solution to record Team & Individual progress towards targets
• Project Management (documentation, planning, costing, delivery & review) of IT & Telephony projects
• Telephony system & wallboard configuration / call flow balancing / trouble-shooting / cabling
Achievements
• Co-ordinated the migration of Your Move’s Newcastle Call Centre to Exeter Head Office
• Developed & implemented an automated suite of core Call Centre Management reports
• Successfully established an adaptable data capture solution to record Team & Individual progress towards targets
Management, Analyst, Project Management, Management Information, Telephony, Call Centre
1999 - 2001
job
M.I. Developer / Business Analyst
Egg.
• Delivery of business-wide MI projects (requirement capture, development, testing, roll-out & support)
• Maintenance of Data Knowledge Base / Entity Diagrams / Scheduling & Transmission applications
• Mortgage Team BA resource (process development, documentation, training & coaching)
Achievements
• Managed migration of all Egg:| MI reports onto a new platform
• Developed & delivered the first Egg Travel Insurance product to market
• Supervised time critical Y2K compliance testing of the Egg:| Core Banking System
• Maintenance of Data Knowledge Base / Entity Diagrams / Scheduling & Transmission applications
• Mortgage Team BA resource (process development, documentation, training & coaching)
Achievements
• Managed migration of all Egg:| MI reports onto a new platform
• Developed & delivered the first Egg Travel Insurance product to market
• Supervised time critical Y2K compliance testing of the Egg:| Core Banking System
Developer, Analyst, Management Information
1997 - 1999
job
Business Analyst / Trainer
August Consulting.
- Developed, delivered & supported training programmes for Banking clients. Requirement specification & documentation for Scanning software
Achievements
- Successfully developed, delivered & supported training for Egg:| Mortgage Team for Bank Go-Live
- Developed Egg:| “Best Working Practice” guides to comply with Banking Legislation
Achievements
- Successfully developed, delivered & supported training for Egg:| Mortgage Team for Bank Go-Live
- Developed Egg:| “Best Working Practice” guides to comply with Banking Legislation
Analyst, Training
My education
1988
-
1992
Bournemouth University
Bachelors, Financial Services
Bachelors, Financial Services
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