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UX researcher & designer
Monica Cozma
,
Kingston Upon Thames, United Kingdom
Experience
Other titles
Skills
I'm offering
I'm a UX/UI designer with 2 years' experience, currently studying a MSc in User Experience design in London.
My professional principle is understanding of clients and their audience needs due to deep research & analysis. Favorite part of UI/UX design is user-centered design, putting myself in the shoes of potential users to ideate and create the best experience for them.
My Skills:
✓ UI/UX Design (research, user flow, wireframes)
✓ User Research
✓ Persona building
✓ Usability Testing
✓ Wireframing/Prototyping
✓ User Scenarios/User Stories
✓ Web Design (Websites - desktop, responsive, tablet & mobile)
✓ Mobile Application Design
Tools:
✓ Figma
✓ Adobe XD
✓ InVision
✓ Balsamiq
Deliverables for UX Consultations include: research findings, competitive analyses, personas, customer journey, usability testing and an extensive report outlining specific areas that need improvement and suggestions of how to do so (usually in the form of annotated wireframes).
For UX Design, I craft solutions based on insights gathered, and provide low-fidelity to high fidelity wireframes to and/or prototypes outlining specific interactions, information architecture, and user flows.
My professional principle is understanding of clients and their audience needs due to deep research & analysis. Favorite part of UI/UX design is user-centered design, putting myself in the shoes of potential users to ideate and create the best experience for them.
My Skills:
✓ UI/UX Design (research, user flow, wireframes)
✓ User Research
✓ Persona building
✓ Usability Testing
✓ Wireframing/Prototyping
✓ User Scenarios/User Stories
✓ Web Design (Websites - desktop, responsive, tablet & mobile)
✓ Mobile Application Design
Tools:
✓ Figma
✓ Adobe XD
✓ InVision
✓ Balsamiq
Deliverables for UX Consultations include: research findings, competitive analyses, personas, customer journey, usability testing and an extensive report outlining specific areas that need improvement and suggestions of how to do so (usually in the form of annotated wireframes).
For UX Design, I craft solutions based on insights gathered, and provide low-fidelity to high fidelity wireframes to and/or prototypes outlining specific interactions, information architecture, and user flows.
Links for more
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Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - ?
freelance
Freelance UX Researcher and Designer
Frelancer.
- UX design including: survey design, stakeholder interviews, personas development, site mapping, user flows, low fidelity wireframing, market research, guerrilla testing, competitor analysis, UX reports and Design recommendations. Worked as freelancer on different projects, helping customers to optimize their products.
- User research (www.cj.com), executed all steps of qualitative research process,
performed tests-planning, data analysis and personas development. Worked on an internal
program as project owner and collaborated with Internal stakeholders (Project Manager,
UX Manager, Finance, Dev team) to develop and optimize a new structure of publishers’
user journey. Performed 43% decrease on customer service reported incidents.
- User research (www.cj.com), executed all steps of qualitative research process,
performed tests-planning, data analysis and personas development. Worked on an internal
program as project owner and collaborated with Internal stakeholders (Project Manager,
UX Manager, Finance, Dev team) to develop and optimize a new structure of publishers’
user journey. Performed 43% decrease on customer service reported incidents.
Customer service, Manager, Planning, Information Architecture, Negotiator, Testing, Development, Usability & UX, Surveys, Architecture, Service, Researcher, Finance, User journey, Design, User stories, Leadership, Qualitative research, Usability, Wireframing, Research, Market research, UX, User research, Project Manager, UX Design, Data Analysis
2016 - 2019
job
Accounts assistant
Conversant Europe Ltd | London, UK (www.cj.com).
- Main point of escalation for Jira, Sales Force open tickets and new accounts on board.
- Daily interaction with internal stakeholders (Dev team, Ad Dev and Pub Dev), third parties
as main contact for disputes or account queries.
- Managing a portfolio of UK customers (B2B), running credit checks to ensure that risk is
reduced.
- Providing system usage and finance training to internal teams.
- Daily interaction with internal stakeholders (Dev team, Ad Dev and Pub Dev), third parties
as main contact for disputes or account queries.
- Managing a portfolio of UK customers (B2B), running credit checks to ensure that risk is
reduced.
- Providing system usage and finance training to internal teams.
Jira, Sales
My education
2019
-
2020
Kingston University
MSc, User Experience Design
MSc, User Experience Design
2010
-
2012
Alexandru Ioan Cuza University
MSc, International Business
MSc, International Business
2007
-
2010
Alexandru Ioan Cuza University
BSc, Science in Economics
BSc, Science in Economics
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