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IT Project Manager (Remote)
Rudra Ganguly
,
Chandannagar, India
Experience
Other titles
Skills
I'm offering
IT Professional with 18 years of experience spanning across Website Development Service Delivery
&
5 years of experience to build eCommerce business across Pan India and Abroad.
&
5 years of experience to build eCommerce business across Pan India and Abroad.
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Good
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2017 - ?
freelance
Remote Project Manager & eCommerce Consultant
unknown.
Now working as a remote Project Manager with different companies and provide eCommerce consultancy also.
Project Manager, Ecommerce, Manager
2013 - 2018
job
eCommerce Manager (Remote)
unknown.
Proven track record in merchandising, including purchasing, distributor/manufacturer relationships, buying, web content, internet
marketing, logistics, inventory control, sales, and website development for eCommerce business.
• 5+ year(s) experience in buying, selling and merchandising retail products
• Developed plan for new mobile site. Managed full project lifecycle: strategy, design, development, testing, and implementation. Increased conversion, reduced bounce rate and improved user engagement.
• Responsible for site analytics and testing to drive growth for ecommerce KPIs. Improved user engagement through
detailed analytics and user testing.
• Managed strategic site redesign to improve brand messaging, engage new users, and improve conversion.
• Built relationships with vendors to manage all ecommerce technology partners. Integrated several third party
technologies: site search, email marketing, and testing software.
• Developed and maintained branded social media and blog.
• Maintained relationships with drop ship vendors through online support, order entry and order fulfilment.
• Regularly reviewed competitive websites in terms of product range, marketing initiatives including functionality and customer offerings.
• Created product information packages for vendors including product descriptions, images and pricing. Ensured all
information copy, product and non-product was updated and accurate.
• Planned and executed all marketing activities, including on-site merchandising, affiliate marketing, email
marketing, search engine marketing and title-based/seasonal promotional offers. Reviewed web analytics,
developed recommendations for store/campaign optimization, and implemented these recommendations directly or
via vendor partners.
• Managed all aspects of content management for store catalog and promotional activity; coordinated development of assets using internal resources and external agencies.
• Shopped competition and negotiated costs with vendors resulting in creation of a more competitive pricing strategy.
• Supervised customer service representatives and delegated tasks.
• Evaluated daily, weekly and monthly website statistics and monthly budgets
• Created and implemented new policies and procedures
• Diagnosed issues and conducted emergency website maintenance
• Coordinated technical, creative and business teams to make revisions
• Sales support experience in complex technical environments.
• Ability to prepare and present presentations
• Overall knowledge of web application development, support, technical services
• Experience with issues, constraints and problems typically found in a support or development team
• Understand and experienced in issues such as IT productivity, performance management, service level management,
quality and rework metrics, help desk.
• Strong listening skills
• Strong facilitation and consensus building skills
• Ability to establish and maintain an environment of change and improvement
• Ability to build and maintain support and buy-in at all levels
• Synthesize disparate pieces of information and communicate recommendations in non-technical terms.
• Ability to create plans to achieve specific results
• Take ownership for achieving objectives
• Motivator and strategist
• Know how and when to get into details to solve issues: Situational Leader
• Direct others to achieve objectives
• Problem solver
• Able to achieve results while strengthening capabilities of the team
• Provide Leadership/Oversight to other project managers to ensure quality delivery
• Can create delivery strategies to ensure quality delivery of multiple projects
• Ability to see the big picture and communicate its value
• Ability to build trust and show empathy with developers and IT staff
• Communicate effectively with IT management (line and exec)
• Demonstrate confidence in outcome of project
• Process focused
marketing, logistics, inventory control, sales, and website development for eCommerce business.
• 5+ year(s) experience in buying, selling and merchandising retail products
• Developed plan for new mobile site. Managed full project lifecycle: strategy, design, development, testing, and implementation. Increased conversion, reduced bounce rate and improved user engagement.
• Responsible for site analytics and testing to drive growth for ecommerce KPIs. Improved user engagement through
detailed analytics and user testing.
• Managed strategic site redesign to improve brand messaging, engage new users, and improve conversion.
• Built relationships with vendors to manage all ecommerce technology partners. Integrated several third party
technologies: site search, email marketing, and testing software.
• Developed and maintained branded social media and blog.
• Maintained relationships with drop ship vendors through online support, order entry and order fulfilment.
• Regularly reviewed competitive websites in terms of product range, marketing initiatives including functionality and customer offerings.
• Created product information packages for vendors including product descriptions, images and pricing. Ensured all
information copy, product and non-product was updated and accurate.
• Planned and executed all marketing activities, including on-site merchandising, affiliate marketing, email
marketing, search engine marketing and title-based/seasonal promotional offers. Reviewed web analytics,
developed recommendations for store/campaign optimization, and implemented these recommendations directly or
via vendor partners.
• Managed all aspects of content management for store catalog and promotional activity; coordinated development of assets using internal resources and external agencies.
• Shopped competition and negotiated costs with vendors resulting in creation of a more competitive pricing strategy.
• Supervised customer service representatives and delegated tasks.
• Evaluated daily, weekly and monthly website statistics and monthly budgets
• Created and implemented new policies and procedures
• Diagnosed issues and conducted emergency website maintenance
• Coordinated technical, creative and business teams to make revisions
• Sales support experience in complex technical environments.
• Ability to prepare and present presentations
• Overall knowledge of web application development, support, technical services
• Experience with issues, constraints and problems typically found in a support or development team
• Understand and experienced in issues such as IT productivity, performance management, service level management,
quality and rework metrics, help desk.
• Strong listening skills
• Strong facilitation and consensus building skills
• Ability to establish and maintain an environment of change and improvement
• Ability to build and maintain support and buy-in at all levels
• Synthesize disparate pieces of information and communicate recommendations in non-technical terms.
• Ability to create plans to achieve specific results
• Take ownership for achieving objectives
• Motivator and strategist
• Know how and when to get into details to solve issues: Situational Leader
• Direct others to achieve objectives
• Problem solver
• Able to achieve results while strengthening capabilities of the team
• Provide Leadership/Oversight to other project managers to ensure quality delivery
• Can create delivery strategies to ensure quality delivery of multiple projects
• Ability to see the big picture and communicate its value
• Ability to build trust and show empathy with developers and IT staff
• Communicate effectively with IT management (line and exec)
• Demonstrate confidence in outcome of project
• Process focused
Internet, Blog, Statistics, It, Growth, Implementation, Support, Affiliate, Development, Testing, Software, Website, Web, Campaign, Search, Redesign, Online, Listening Skills, Affiliate marketing, Manager, Social, Leadership, Marketing, Design, Web content, Ecommerce, Retail, Email marketing, Websites, User testing, Content Management, Performance Management, Social Media, Customer service, Management, Analytics, Sales, Service, It management, Content, Online support, Technology
2002 - 2017
job
Co-Founder & Chief Project Manager
ARTIS Technologies Pvt. Ltd.
Different type of website projects handling with domain like PHP, Magento, Wordpress and in many other open sources.
• Manage team of 25 technical resources (developers, designers, quality controllers)
• Provided support to various sales operation team and ensured efficiency in information technology network.
• Coordinated with marketing and engineering teams and planned proper functioning of all solutions.
• Direct project team on creation of resource allocation planning, capacity planning, project scheduling, risk
management and mitigation issues, action item resolution, performance requirements and productivity metrics
tracking.
• Participated in various project meetings and scheduled meetings as required.
• Monitored all project issues and escalated issues if required.
• Created several team specific dashboards to provide a more accurate status regarding project milestones. This
dramatically improved overall status reporting and strategic planning of the project.
• Instituted dashboard tracking system to keep Use Cases flowing from business analysis to development into
testing. Implemented Mercury Quality Centre to track software defects by feature to simplify the feedback cycle.
• Recommended and implemented the use of Version Manager for document and code control.
• Manage team of 25 technical resources (developers, designers, quality controllers)
• Provided support to various sales operation team and ensured efficiency in information technology network.
• Coordinated with marketing and engineering teams and planned proper functioning of all solutions.
• Direct project team on creation of resource allocation planning, capacity planning, project scheduling, risk
management and mitigation issues, action item resolution, performance requirements and productivity metrics
tracking.
• Participated in various project meetings and scheduled meetings as required.
• Monitored all project issues and escalated issues if required.
• Created several team specific dashboards to provide a more accurate status regarding project milestones. This
dramatically improved overall status reporting and strategic planning of the project.
• Instituted dashboard tracking system to keep Use Cases flowing from business analysis to development into
testing. Implemented Mercury Quality Centre to track software defects by feature to simplify the feedback cycle.
• Recommended and implemented the use of Version Manager for document and code control.
Website, Founder, Manager, Feature, Software, Testing, Development, Support, Network, Engineering, Wordpress, Technology, Sales, Management, Magento, Strategic Planning, Business Analysis, Project Manager, Php, Marketing
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