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Edward Kposowa
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, United Kingdom
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Language
English
Fluently
My experience
2017 - ?
job
Self Employed
Self Employed.
Ensure that the packages corresponds with the list of parcels on the selected route.
Upload the customer address details to a mobile device.
Follow pre planned route to deliver all parcels.
Ensure that all parcels are delivered prior to the allocated deadline..
Contact customers or support with any delivery issues.
Arrange for any damaged, unrequited or undelivered parcels are returned.
Upload the customer address details to a mobile device.
Follow pre planned route to deliver all parcels.
Ensure that all parcels are delivered prior to the allocated deadline..
Contact customers or support with any delivery issues.
Arrange for any damaged, unrequited or undelivered parcels are returned.
Support
2016 - 2019
job
Client Service Representative
BNYM.
•First point of contact for a pool of Fund Managers, ensuring that all queries are progressed to resolution in a timely manner, meeting and when possible exceeding SLA's.
•Built strong working relationships with operational teams to investigate and resolve a wide range of issues.
•Supported process improvement including the enhancement and streamlining of internal and client
facing processes, resulting in client's being able to access data more readily.
•Arranged and hosted monthly meetings with clients to ensure that all the servicing needs are met
and present and discuss monthly statistics.
•Participated in Service Review meetings, face to face, telephone and Webex with clients and internal
teams to enhance client.
•Coordinated with Tax teams to ensure all tax documentation is up to date.
•Conducting daily checklists, including but not limited to: internal risk management, monitoring
client overdrafts and non-receipt of funds, holdings and failing trade review, reporting of any
suspicious activity (SARs).
•Built strong working relationships with operational teams to investigate and resolve a wide range of issues.
•Supported process improvement including the enhancement and streamlining of internal and client
facing processes, resulting in client's being able to access data more readily.
•Arranged and hosted monthly meetings with clients to ensure that all the servicing needs are met
and present and discuss monthly statistics.
•Participated in Service Review meetings, face to face, telephone and Webex with clients and internal
teams to enhance client.
•Coordinated with Tax teams to ensure all tax documentation is up to date.
•Conducting daily checklists, including but not limited to: internal risk management, monitoring
client overdrafts and non-receipt of funds, holdings and failing trade review, reporting of any
suspicious activity (SARs).
Risk Management, Management, Service, Statistics, Monitoring, Processes, UP
2012 - 2016
job
Client Service Representative
HSBC.
•Daily monitoring of client transactions (Daily trade report, valuation review, income Review, notifiable positions), to reduce the number of failed trades and cash breaks.
•Logged queries onto etrac/Qtrac system, ensuring accurate responses within agreed SLAs.
•First point of reference for HSS Custody Operations to enhance service quality.
•Produced accounting and investment reports to agreed formats within agreed deadlines
•Suggested and executed the effective implementation of service improvement initiatives on a
regular basis to improve performance and customer experience.
•Developed a comprehensive understanding of HSS clients and to assist the Account Manager in identifying business development and growth opportunities for our non-strategic client base.
•Analysed query management tools in order to drive both internal and external service and process
improvements.
•Assisted in seeking improvements in client service KPIs.
•Production and despatch of quarterly management fee invoices prior to agreed deadlines.
•Managed client on-boarding and the reconciliation of accounts prior to exit.
•Provided clients with access to HSBCnet and ensuring that all clients' cash, security and fund
accounts have been setup and are viewable within agreed SLAs.
•Managed the market opening process from start to finish, ensuring that all relevant documentation
has been completed.
•Ensured that all relevant tax documentation has been received and are in place so that the client
receives reduced tax rates on dividend distributions
•Logged queries onto etrac/Qtrac system, ensuring accurate responses within agreed SLAs.
•First point of reference for HSS Custody Operations to enhance service quality.
•Produced accounting and investment reports to agreed formats within agreed deadlines
•Suggested and executed the effective implementation of service improvement initiatives on a
regular basis to improve performance and customer experience.
•Developed a comprehensive understanding of HSS clients and to assist the Account Manager in identifying business development and growth opportunities for our non-strategic client base.
•Analysed query management tools in order to drive both internal and external service and process
improvements.
•Assisted in seeking improvements in client service KPIs.
•Production and despatch of quarterly management fee invoices prior to agreed deadlines.
•Managed client on-boarding and the reconciliation of accounts prior to exit.
•Provided clients with access to HSBCnet and ensuring that all clients' cash, security and fund
accounts have been setup and are viewable within agreed SLAs.
•Managed the market opening process from start to finish, ensuring that all relevant documentation
has been completed.
•Ensured that all relevant tax documentation has been received and are in place so that the client
receives reduced tax rates on dividend distributions
Business development, Operations, Customer experience, Account Manager, Management, Service, Security, Growth, Implementation, Monitoring, Development, Production, Manager
2011 - 2012
job
Client Service Representative
Royal Bank of Canada.
•Prepared service review packs and proactively suggested items for client service review meetings
•Ownership, management and resolution of queries received into the Service Support team
•Created and updated Departmental procedures
•Reconciled client accounts, ensuring that necessary FX-s are processed for non-vanilla currencies.
•Liaised with clients and settlements department to ensure that all trades settle on time, preventing
any buy-in's on the clients'account.
•Responsible for all Bespoke Processing that is required to be completed by the GFS Custody Service
Teams, including (but not limited to) Tax Documentation and Marketing Openings.
•Produced weekly and monthly client reports.
•Close liaison with Client Service Reps, Section Manager and CSM as part of the virtual team
•First point of contact to an assigned group of clients through the management of day-to-
•day account activities.
•Worked to market deadlines and agreed time frames in order to prevent financial loss.
•Monitored cash balances and stock positions, taking appropriate follow up action.
•Anticipated issues and proactively worked to address concerns before escalation
•Ownership, management and resolution of queries received into the Service Support team
•Created and updated Departmental procedures
•Reconciled client accounts, ensuring that necessary FX-s are processed for non-vanilla currencies.
•Liaised with clients and settlements department to ensure that all trades settle on time, preventing
any buy-in's on the clients'account.
•Responsible for all Bespoke Processing that is required to be completed by the GFS Custody Service
Teams, including (but not limited to) Tax Documentation and Marketing Openings.
•Produced weekly and monthly client reports.
•Close liaison with Client Service Reps, Section Manager and CSM as part of the virtual team
•First point of contact to an assigned group of clients through the management of day-to-
•day account activities.
•Worked to market deadlines and agreed time frames in order to prevent financial loss.
•Monitored cash balances and stock positions, taking appropriate follow up action.
•Anticipated issues and proactively worked to address concerns before escalation
Marketing, Management, Service, Support, CSM, Processing, UP, Manager
2009 - 2011
job
Corporate Actions Administrator
RBC Dexia.
Administrator
2006 - 2007
job
Fixed Income Associate
Barclays Global Investors.
2005 - 2006
job
Officer / Corp. Actions Officer
Citigroup.
2004 - 2004
job
Compliance Assistant
Brewin & Dolphin.
Compliance
1994 - 2004
job
Settlements Officer/Supervisor
Lloyds TSB Stockbrokers.
1991 - 1993
internship
Youth Trainee
London Stock Exchange.
My education
1997
-
2000
n/a
Unspecified, Business
Unspecified, Business
1992
-
1994
Southwark College
BTEC, National
BTEC, National
1991
-
1992
South Thames College
BTEC, Business & Finance
BTEC, Business & Finance
1991
-
1992
West Ham College
Secondary, English Literature
Secondary, English Literature
1986
-
1991
Kingsland Secondary School
GCSEs, English Language, English Literature
GCSEs, English Language, English Literature
?
-
2002
University of Lloyds
Secondary, Level 2 Customer Services
Secondary, Level 2 Customer Services
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