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IT Desktop Support Officer
Nathan Hulcom
,
Warwick, United Kingdom
Experience
Other titles
Skills
I'm offering
7 years working in the IT industry and currently working as an Desktop Officer. I have experience in Hyper-v setting up VM’s, Windows Deployments, MDT, WDS, Azure administration, Office 365, Powershell and your standard IT Support. Want to put my IT skills in use to help others that need it
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2018 - ?
job
Desktop Support Officer
HealthTrust Europe LLP.
Key responsibilities include:
• Laptops/desktops/phone builds
• Resolve IT cases logged through salesforce also log cases if required (hardware, software, network issues)
• Liaise with 3rd parties (e.g equipment orders, printer faults)
• Takes lead on various IT projects (including gathering user requirements)
• Management of overall creation and removal of users through AD, Office 365 and Azure (add/remove licences, groups, mailboxes)
• Suggest, plan and implement new innovated ideas that build on infrastructure (e.g built an image server using MDT to help manage builds to ease building process, made use of powershell scripts to decrease time spent creating/removing users
• Manage, create and maintain servers (physical and VMs using Hyper-V)
• Manage devices using Cisco Merki MDM solution
• Carry out inductions for new starters (book meeting room and go through the basics of IT equipment
• Ad hoc administrative tasks
• Laptops/desktops/phone builds
• Resolve IT cases logged through salesforce also log cases if required (hardware, software, network issues)
• Liaise with 3rd parties (e.g equipment orders, printer faults)
• Takes lead on various IT projects (including gathering user requirements)
• Management of overall creation and removal of users through AD, Office 365 and Azure (add/remove licences, groups, mailboxes)
• Suggest, plan and implement new innovated ideas that build on infrastructure (e.g built an image server using MDT to help manage builds to ease building process, made use of powershell scripts to decrease time spent creating/removing users
• Manage, create and maintain servers (physical and VMs using Hyper-V)
• Manage devices using Cisco Merki MDM solution
• Carry out inductions for new starters (book meeting room and go through the basics of IT equipment
• Ad hoc administrative tasks
Office 365, Azure, Cisco, Salesforce, Management, PowerShell, Network, It, Hyper-V, Support, Infrastructure, Hardware, Office, Software, Server, Go
2013 - 2018
job
IT End User Service Technician
South Staffordshire Water PLC.
Key responsibilities include:
• Processing laptops/desktops, including software requirement installation and Upgrade
• Completing user tickets that require fixes from users, also log tickets if users ask about other issues (identifying and rectifying user IT issues of varying complexity to complete tickets)
• Creating users within Active Directory with bat file attached along with email set up on exchange server
• Set up international users on VDI environment for remote access using VMware
• Creating checkpoint logins for home users accessing the work environment remotely
• Liaising with users by telephone, email or in person, and effectively communicating with users to address concerns
• Office moves (moving IT equipment)
• Setting up users' work emails on mobiles/PDA/table devices
• Setting up new printers on server, including driver installation
• Replacing printer toners and waste toners
• Solving printer errors, and escalating to third-party where necessary
• Supporting new members of the IT team and assisting with basic training
• Ad hoc administrative tasks
• Processing laptops/desktops, including software requirement installation and Upgrade
• Completing user tickets that require fixes from users, also log tickets if users ask about other issues (identifying and rectifying user IT issues of varying complexity to complete tickets)
• Creating users within Active Directory with bat file attached along with email set up on exchange server
• Set up international users on VDI environment for remote access using VMware
• Creating checkpoint logins for home users accessing the work environment remotely
• Liaising with users by telephone, email or in person, and effectively communicating with users to address concerns
• Office moves (moving IT equipment)
• Setting up users' work emails on mobiles/PDA/table devices
• Setting up new printers on server, including driver installation
• Replacing printer toners and waste toners
• Solving printer errors, and escalating to third-party where necessary
• Supporting new members of the IT team and assisting with basic training
• Ad hoc administrative tasks
Active Directory, Training, Exchange, VMware, Service, It, Printers, Office, Software, International, Server, VDI, Processing, UP, Basic
2013 - 2018
job
IT End User Service Technician
South Staffordshire Water PLC.
Key responsibilities include:
• Processing laptops/desktops, including software requirement installation and Upgrade
• Completing user tickets that require fixes from users, also log tickets if users ask about other issues (identifying and rectifying user IT issues of varying complexity to complete tickets)
• Creating users within Active Directory with bat file attached along with email set up on exchange server
• Set up international users on VDI environment for remote access using VMware
• Creating checkpoint logins for home users accessing the work environment remotely
• Liaising with users by telephone, email or in person, and effectively communicating with users to address concerns
• Office moves (moving IT equipment)
• Setting up users' work emails on mobiles/PDA/table devices
• Setting up new printers on server, including driver installation
• Replacing printer toners and waste toners
• Solving printer errors, and escalating to third-party where necessary
• Supporting new members of the IT team and assisting with basic training
• Ad hoc administrative tasks
• Processing laptops/desktops, including software requirement installation and Upgrade
• Completing user tickets that require fixes from users, also log tickets if users ask about other issues (identifying and rectifying user IT issues of varying complexity to complete tickets)
• Creating users within Active Directory with bat file attached along with email set up on exchange server
• Set up international users on VDI environment for remote access using VMware
• Creating checkpoint logins for home users accessing the work environment remotely
• Liaising with users by telephone, email or in person, and effectively communicating with users to address concerns
• Office moves (moving IT equipment)
• Setting up users' work emails on mobiles/PDA/table devices
• Setting up new printers on server, including driver installation
• Replacing printer toners and waste toners
• Solving printer errors, and escalating to third-party where necessary
• Supporting new members of the IT team and assisting with basic training
• Ad hoc administrative tasks
Active Directory, Training, Exchange, VMware, Service, It, Printers, Office, Software, International, Server, VDI, Processing, UP, Basic
2013 - 2013
job
1st Line IT Support
Digital Signs R Us Ltd.
(trading as DigitalMenus.com)
• Gathering customer requirements
• Setting up clients with DigitalMenus.com software
• Conducting training sessions with clients to demonstrate how to use the software
• Incident support - identifying, analysing and rectifying errors
• Labelling, packaging and sending products to clients
• Creating and editing menu databases and designs using specific company software for notable clients (e.g. Tesco, MoD)
• Testing software to check for bugs or and evaluating if further Stock taking for computer equipment enhancements could be implemented
• General administration
• Gathering customer requirements
• Setting up clients with DigitalMenus.com software
• Conducting training sessions with clients to demonstrate how to use the software
• Incident support - identifying, analysing and rectifying errors
• Labelling, packaging and sending products to clients
• Creating and editing menu databases and designs using specific company software for notable clients (e.g. Tesco, MoD)
• Testing software to check for bugs or and evaluating if further Stock taking for computer equipment enhancements could be implemented
• General administration
Administration, It support, Training, Packaging, It, Support, Testing, Software, UP
2013 - 2013
job
1st Line IT Support
Digital Signs R Us Ltd.
(trading as DigitalMenus.com)
• Gathering customer requirements
• Setting up clients with DigitalMenus.com software
• Conducting training sessions with clients to demonstrate how to use the software
• Incident support - identifying, analysing and rectifying errors
• Labelling, packaging and sending products to clients
• Creating and editing menu databases and designs using specific company software for notable clients (e.g. Tesco, MoD)
• Testing software to check for bugs or and evaluating if further Stock taking for computer equipment enhancements could be implemented
• General administration
• Gathering customer requirements
• Setting up clients with DigitalMenus.com software
• Conducting training sessions with clients to demonstrate how to use the software
• Incident support - identifying, analysing and rectifying errors
• Labelling, packaging and sending products to clients
• Creating and editing menu databases and designs using specific company software for notable clients (e.g. Tesco, MoD)
• Testing software to check for bugs or and evaluating if further Stock taking for computer equipment enhancements could be implemented
• General administration
Administration, It support, Training, Packaging, It, Support, Testing, Software, UP
My education
2010
-
2012
Walsall College
BTEC, N/a
BTEC, N/a
2010
-
2012
Walsall College
BTEC, N/a
BTEC, N/a
2009
-
2010
Matthew Boulton College
Unspecified, (Level 2) - Distinction (Minor in English)
Unspecified, (Level 2) - Distinction (Minor in English)
2009
-
2010
Matthew Boulton College
Unspecified, (Level 2) - Distinction (Minor in English)
Unspecified, (Level 2) - Distinction (Minor in English)
n/a
Unspecified, (Level 2) - Distinction
Unspecified, (Level 2) - Distinction
n/a
Unspecified, (Level 2) - Distinction
Unspecified, (Level 2) - Distinction
?
-
2013
n/a
Unspecified, Systems and Principles
Unspecified, Systems and Principles
?
-
2013
n/a
Unspecified, Systems and Principles
Unspecified, Systems and Principles
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