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As a highly effective Delivery Manager with a proven history of success
Chris Sargent
,
Sutton, United Kingdom
Experience
Other titles
Skills
I'm offering
I am a dependable and organised delivery manager with the ability to drive company-wide improvement and inspire successful, high-achieving teams. Through sound decision making and leadership, I have aided past employers, including Sapient, Digitas LBi, ITV and Isobar in accomplishing short and long-range goals.
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Language
English
Fluently
Ready for
Full time contractor
Available
My experience
2018 - 2020
job
Program Manager
Sapient.
Play a key role in successful development and execution of programs in alignment with quality standards and improved staff performance through effective training.
Manage inclusion and diversity projects from inception to delivery within set time and cost. Establish and maintain robust liaisons with corporate staff and third-party suppliers to develop strategic project plans. Analyse and resolve conflicts and deliver flexible ways of working model across UK. Facilitate project meetings and ceremonies and provide assessment reports to senior stakeholders.
Key Contributions:
* Improved functional tasks by introducing Agile and blended methodologies and toolsets and led team to ensure continuous improvement.
* Managed the end-to-end delivery of I&D Projects.
Manage inclusion and diversity projects from inception to delivery within set time and cost. Establish and maintain robust liaisons with corporate staff and third-party suppliers to develop strategic project plans. Analyse and resolve conflicts and deliver flexible ways of working model across UK. Facilitate project meetings and ceremonies and provide assessment reports to senior stakeholders.
Key Contributions:
* Improved functional tasks by introducing Agile and blended methodologies and toolsets and led team to ensure continuous improvement.
* Managed the end-to-end delivery of I&D Projects.
Training, Agile, Continuous improvement, Development, Assessment, LED, Manager
2017 - 2018
job
Technical Director
Digitas LBi.
Formulated global ways of working and governance process for key client and ensured compliance with security and data requirements across all agile delivery streams.
Developed and implemented effective operational strategies and release governance processes for the Renault/Nissan Account. Carried out documentation reviews as per requirements and ensured approval across Agile delivery teams. Managed and addressed issues related to information security, data privacy, and incidents by conducting assessments for clients and third parties.
Key Contributions:
* Delivered training, induction, and awareness programs for global teams to improve functional efficiency on continuous basis.
Developed and implemented effective operational strategies and release governance processes for the Renault/Nissan Account. Carried out documentation reviews as per requirements and ensured approval across Agile delivery teams. Managed and addressed issues related to information security, data privacy, and incidents by conducting assessments for clients and third parties.
Key Contributions:
* Delivered training, induction, and awareness programs for global teams to improve functional efficiency on continuous basis.
Training, Agile, Information Security, Compliance, Security, Processes
2013 - 2016
job
Delivery Director
Isobar.
Led program management through strategic planning and best techniques implementation.
Created strategic schedule planning to enhance performance and quality across all client accounts and ensured delivery within set time and budget constraints. Implemented agile and lean tools and techniques for continuous improvements. Liaised with delivery stakeholders to resolve conflicts and managed the transition of development from offshore to UK based. Directed line management and coaching of program management office team.
Key Contribution:
* Built a high-skilled team through effective training, induction, and CI programs delivery.
* Managed three PMO resources by contributing as a head of program management across all Isobar UK clients.
* Provided hands on project management and delivery across large multi-platform engagements for the Kellogg's account.
Created strategic schedule planning to enhance performance and quality across all client accounts and ensured delivery within set time and budget constraints. Implemented agile and lean tools and techniques for continuous improvements. Liaised with delivery stakeholders to resolve conflicts and managed the transition of development from offshore to UK based. Directed line management and coaching of program management office team.
Key Contribution:
* Built a high-skilled team through effective training, induction, and CI programs delivery.
* Managed three PMO resources by contributing as a head of program management across all Isobar UK clients.
* Provided hands on project management and delivery across large multi-platform engagements for the Kellogg's account.
Project Management, Coaching, Budget, Training, Agile, Strategic Planning, PMO, Lean, Program Management, Management, Offshore, Implementation, Development, Office, LED
2007 - 2013
job
Head of Quality Assurance
ITV Online and On Demand.
Enhanced project quality by recommending effective solutions and ensured successful product delivery.
Oversaw quality of large multi-platform engagements and created resource planning, scheduling, and reporting to support continuous improvement. Managed technical tasks across product delivery and trained staff on Agile techniques and CI methodologies. Collaborated with change and release mangers to manage production releases in alignment with quality standards.
Key Contribution:
* Reduced Software Release Cycle time by introducing an automated testing procedure.
* Recruited a team of 10 QA engineers and established quality assurance capability.
* Oversaw transition of ITV online product development from Waterfall to Agile through close liaison with Agile automation testing engineers, Director of product & delivery, and wider team.
Oversaw quality of large multi-platform engagements and created resource planning, scheduling, and reporting to support continuous improvement. Managed technical tasks across product delivery and trained staff on Agile techniques and CI methodologies. Collaborated with change and release mangers to manage production releases in alignment with quality standards.
Key Contribution:
* Reduced Software Release Cycle time by introducing an automated testing procedure.
* Recruited a team of 10 QA engineers and established quality assurance capability.
* Oversaw transition of ITV online product development from Waterfall to Agile through close liaison with Agile automation testing engineers, Director of product & delivery, and wider team.
Product development, Agile, Automation, Continuous improvement, QA, Quality Assurance, Support, Development, Testing, Software, Production, Online
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