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Strong IT Profile specializing in Technology
Michael Corrodus
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
Ambitious University of Kent graduate and tech enthusiast seeking an exciting new role.
Language
English
Fluently
Ready for
Ongoing relation / part-time
Available
My experience
2019 - ?
job
Technical Specialist
Direct Line Insurance.
- Providing analysis and validation support for the Logistics department using the OpenText platform.
- Providing subject matter expertise for document capture and recognition solutions.
- Logging and managing incidents on ServiceNow platform.
- Designs, tests and manages the implementation of digital solutions using digital workflows.
- Conducting releases and completing change management processes.
- Leading process improvement initiatives on a day-to-day basis.
- Dealing with sensitive and highly confidential information.
- Preparing and delivering training for stakeholders across the business.
- Providing subject matter expertise for document capture and recognition solutions.
- Logging and managing incidents on ServiceNow platform.
- Designs, tests and manages the implementation of digital solutions using digital workflows.
- Conducting releases and completing change management processes.
- Leading process improvement initiatives on a day-to-day basis.
- Dealing with sensitive and highly confidential information.
- Preparing and delivering training for stakeholders across the business.
Change management, Training, Management, Implementation, Support, ServiceNow, Processes
2018 - 2019
internship
Information Systems Management Trainee
Debenhams.
- Supporting Business Analysts and Project Managers across a number of analysis disciplines.
- Efficiently conducting requirements capture, business process modelling and data & information analysis.
- Contributing towards the creation of robust project proposals to meet desired business outcomes.
- Supporting the execution of user acceptance testing of system changes and end user training.
- Assisting Architects and Infrastructure Engineers in the process of evaluating new technology solutions.
- Exposure to working within solutions delivery and IT support.
- Efficiently conducting requirements capture, business process modelling and data & information analysis.
- Contributing towards the creation of robust project proposals to meet desired business outcomes.
- Supporting the execution of user acceptance testing of system changes and end user training.
- Assisting Architects and Infrastructure Engineers in the process of evaluating new technology solutions.
- Exposure to working within solutions delivery and IT support.
It support, Training, Management, Technology, It, Support, Infrastructure, Testing
2017 - 2018
job
2nd Line Support Engineer
Wavex Technology Ltd.
- Providing excellent 2nd line support for client inquires, requests and issues.
- Efficiently maintaining a queue of an average of 30 tickets per day.
- Acting as a knowledge bank to all new members of the team.
- Ensuring swift resolution and escalation of issues to tier 2 engineers.
- Preparing and configuring new laptops and tablets to be sent to client offices.
- Actively working with hardware and software suppliers to resolve client issues.
- Working proactively with other departments in a team-oriented environment.
- Efficiently maintaining a queue of an average of 30 tickets per day.
- Acting as a knowledge bank to all new members of the team.
- Ensuring swift resolution and escalation of issues to tier 2 engineers.
- Preparing and configuring new laptops and tablets to be sent to client offices.
- Actively working with hardware and software suppliers to resolve client issues.
- Working proactively with other departments in a team-oriented environment.
Swift, Support, Hardware, Software
2017 - 2017
job
Technical Support Engineer
unknown.
- Acted as the first point of contact for all client related queries.
- Ensured that a high quality customer service was maintained.
- Configured workstations and laptops for new employees.
- Performed preventative maintenance tasks on various computing devices.
- Provided Active Directory and Group Policy administration, hardware configuration.
- Ensured that a high quality customer service was maintained.
- Configured workstations and laptops for new employees.
- Performed preventative maintenance tasks on various computing devices.
- Provided Active Directory and Group Policy administration, hardware configuration.
Administration, Active Directory, Customer service, Service, Support, Hardware
2015 - 2017
job
Technical Analyst
Gregory Micallef Associates.
- Ensured all inquiries, requests and problems were efficiently logged.
- Maintained and updated the internal SOPs for troubleshooting common issues.
- Collaborated with senior engineers to test and evaluate new in-house software products.
- Monitored disk usage and server resources for both internal servers and client servers.
- Assisted in training and supporting new members of staff on the 1st line support team.
- Conducted regular client site visits to assist with office moves of network and server equipment.
- Maintained and updated the internal SOPs for troubleshooting common issues.
- Collaborated with senior engineers to test and evaluate new in-house software products.
- Monitored disk usage and server resources for both internal servers and client servers.
- Assisted in training and supporting new members of staff on the 1st line support team.
- Conducted regular client site visits to assist with office moves of network and server equipment.
Training, Test, Network, Support, Analyst, Office, Software, Server
My education
University of Kent
BSc, Business Information Technology
BSc, Business Information Technology
n/a
Unspecified, Level 2 CompTIA A+ Essentials
Unspecified, Level 2 CompTIA A+ Essentials
Bromley College
BTEC, N/a
BTEC, N/a
Coopers Technology College
GCSEs, English, Mathematics & ICT
GCSEs, English, Mathematics & ICT
n/a
Unspecified, Business
Unspecified, Business
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