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Senior
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Lead Service Manager
Jon Newsham
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
I finished working in January 2020 in order to travel throughout South America for 6-9 months, with a view to taking time off and planning for my next career move. I have returned early due to the current global Pandemic and I am available to start working, and I am flexible with my base location and travel.
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Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - 2020
job
Lead Service Manager
Computacenter UK Ltd.
I was the account service lead for a £12M acv contract, with accountability for the long term client relationship and day to day running of a large outsourced (device as a service) deal for a UK big six energy company.
• I ensured the overall performance and harmonisation of multiple internal service teams, third party
sub-contractors, vendors and channel partners to deliver a seamless customer experience to 12,000
users with 25,000 devices across the UK. My team won the customer satisfaction award at our annual
divisional award ceremony.
• I built internal and external relationships at all levels through strategic planning sessions and informal
meetings to develop and maintain a long term strategic and collaborative partnership with the client.
• I led a team of service managers and developed a collaborative, results-driven culture with effective
risk management.
• I successfully negotiated and delivered a £2M ruggedized tablet hardware deal and roll-out.
• I was leading a negotiation with a team of sales specialists, service design and legal/commercial teams
for a large project to enable user mobility for 6,000 users (£1.2M project & £5M acv).
• I was accountable for the P&L and commercial activity and delivered £1M contribution improvement
through a number of efficiency and cost saving initiatives.
• Accountable for successful financial and operational delivery of professional services projects.
• I ensured the overall performance and harmonisation of multiple internal service teams, third party
sub-contractors, vendors and channel partners to deliver a seamless customer experience to 12,000
users with 25,000 devices across the UK. My team won the customer satisfaction award at our annual
divisional award ceremony.
• I built internal and external relationships at all levels through strategic planning sessions and informal
meetings to develop and maintain a long term strategic and collaborative partnership with the client.
• I led a team of service managers and developed a collaborative, results-driven culture with effective
risk management.
• I successfully negotiated and delivered a £2M ruggedized tablet hardware deal and roll-out.
• I was leading a negotiation with a team of sales specialists, service design and legal/commercial teams
for a large project to enable user mobility for 6,000 users (£1.2M project & £5M acv).
• I was accountable for the P&L and commercial activity and delivered £1M contribution improvement
through a number of efficiency and cost saving initiatives.
• Accountable for successful financial and operational delivery of professional services projects.
Design, Customer experience, Strategic Planning, Service Design, Risk Management, Management, Sales, Service, Hardware, Energy, Service Manager, Energy, Manager, LED
My education
2011
-
2014
Newcastle University
BSc, Chemistry
BSc, Chemistry
2003
-
2010
St Ambrose College
Secondary, A2 Level
Secondary, A2 Level
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