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jobs
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Toby Heath
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
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Industries
Language
English
Fluently
French
Fluently
Ready for
Larger project
Full time contractor
Available
My experience
2018 - ?
job
SALESFORCE PROGRAMME DELIVERY LEAD
HEATHROW AIRPORT.
Heathrow Expansion Salesforce Delivery Lead
• Provided leadership and control to turn around and deliver a failing project for capturing interactions with all stakeholders
across a leading UK national infrastructure programme - Heathrow's 3rd runway expansion programme.
• Delivery lead for the home purchase bond scheme covering commercial and residential properties within the compulsory
purchase zone and downstream business processes using case management and customer communities.
• Lead successful programme communications with IT & Business stakeholders to ensure full engagement.
Heathrow VIP Salesforce Advisor
• Assisted with an over budget and behind schedule £3m project to enable the booking of the VIP suites at Heathrow
using a heavily customised customer community frontend, Dayback for bookings, Mastercard and Oracle integration.
• Provided leadership and control to turn around and deliver a failing project for capturing interactions with all stakeholders
across a leading UK national infrastructure programme - Heathrow's 3rd runway expansion programme.
• Delivery lead for the home purchase bond scheme covering commercial and residential properties within the compulsory
purchase zone and downstream business processes using case management and customer communities.
• Lead successful programme communications with IT & Business stakeholders to ensure full engagement.
Heathrow VIP Salesforce Advisor
• Assisted with an over budget and behind schedule £3m project to enable the booking of the VIP suites at Heathrow
using a heavily customised customer community frontend, Dayback for bookings, Mastercard and Oracle integration.
Frontend, Oracle, Budget, Salesforce, Leadership, Integration, Management, It, Infrastructure, Community, Booking, Processes
2017 - 2018
job
DIGITAL PROGRAMME DELIVERY LEAD
GATWICK AIRPORT.
Leadership and budgetary control
• Responsible for a total budget of budget of £5.3m and a cross functional team covering the roles of Business Analysis,
Architecture, Testing, Delivery Project Manager, Programme Coordinator and 2 external systems integrators
• Facilitated communications to senior IT & Business stakeholders to ensure full engagement during programme delivery
Salesforce Service, Marketing and Commerce Cloud Delivery Lead
• Acted as Gatwick's project lead for the replacement of legacy systems with Service & Marketing Clouds. Managed the SI, an internal IT team and provided stakeholder engagement enabling the delivery to be on time, quality and cost.
• Programme lead for the replacement of Gatwick's commerce platform, development of a bespoke Car Park Booking
engine using Salesforce Commerce Cloud, a complete UI/UX redesign and implementation of a new website.
Delivery lead - Mobile Passenger App (Android & iOS)
• Brought on as a hands on Project Manager for the development of an MVP App that had increasing costs, time delays
and lacked functionality. Successfully turned around the project and successfully launched in the Apple & Android stores
• In 7 months the App was downloaded 125k times, generated revenue of £400k, won the Real IT Awards Mobile App of the Year (2018) and National Technology Awards, Mobile Innovation of the Year (2018).
• Responsible for a total budget of budget of £5.3m and a cross functional team covering the roles of Business Analysis,
Architecture, Testing, Delivery Project Manager, Programme Coordinator and 2 external systems integrators
• Facilitated communications to senior IT & Business stakeholders to ensure full engagement during programme delivery
Salesforce Service, Marketing and Commerce Cloud Delivery Lead
• Acted as Gatwick's project lead for the replacement of legacy systems with Service & Marketing Clouds. Managed the SI, an internal IT team and provided stakeholder engagement enabling the delivery to be on time, quality and cost.
• Programme lead for the replacement of Gatwick's commerce platform, development of a bespoke Car Park Booking
engine using Salesforce Commerce Cloud, a complete UI/UX redesign and implementation of a new website.
Delivery lead - Mobile Passenger App (Android & iOS)
• Brought on as a hands on Project Manager for the development of an MVP App that had increasing costs, time delays
and lacked functionality. Successfully turned around the project and successfully launched in the Apple & Android stores
• In 7 months the App was downloaded 125k times, generated revenue of £400k, won the Real IT Awards Mobile App of the Year (2018) and National Technology Awards, Mobile Innovation of the Year (2018).
Technology, Manager, SI, Booking, Salesforce commerce cloud, Redesign, App, Testing, Development, Coordinator, Implementation, It, Architecture, Website, Marketing, Service, Leadership, Salesforce, Cloud, UI, Innovation, Budget, UX, Business Analysis, IOS, Android, Project Manager
2005 - 2009
job
B2B Sales Operations
ORANGE COMMUNICATIONS.
• Managed a team of 3 specialists covering reporting, business cases and budgetary tasks
• Controlled of international bid documentation, detailed analysis of client data and writing offer documentation
• Collated competitive pricing information & liaised with the Product Managers/Marketing ensuring bespoke pricing is
aligned, profitable and technically able to be implemented in the billing system
Consulting Assignment, France Telecom Mobinil, Egypt
• Selected from within the Orange Group to investigate, review and implement new reporting methods for all Sales
Channels with Mobinil, Egypt - approximately 16m subscribers
• Analysed Sales Channels data sources, verified the data integrity and made strategic recommendations for
improvements. Designed and implemented a revised sales reporting
• Controlled of international bid documentation, detailed analysis of client data and writing offer documentation
• Collated competitive pricing information & liaised with the Product Managers/Marketing ensuring bespoke pricing is
aligned, profitable and technically able to be implemented in the billing system
Consulting Assignment, France Telecom Mobinil, Egypt
• Selected from within the Orange Group to investigate, review and implement new reporting methods for all Sales
Channels with Mobinil, Egypt - approximately 16m subscribers
• Analysed Sales Channels data sources, verified the data integrity and made strategic recommendations for
improvements. Designed and implemented a revised sales reporting
Marketing, Writing, B2B Sales, B2B, Operations, Consulting, Sales, Business cases, Telecom, International
2001 - 2004
job
FOUNDER
THE VOICE (GB) LTD.
United Kingdom
3rd
• Managed relationships with UK Wholesale Carriers & established SLAs with parties
• Professionally negotiated the sale of the business in 2004 as a going concern
3rd
• Managed relationships with UK Wholesale Carriers & established SLAs with parties
• Professionally negotiated the sale of the business in 2004 as a going concern
Wholesale, Founder
1995 - 1999
job
Officer HM Armed Forces
BRITISH ARMY, THE ROYAL CORPS OF SIGNALS.
• Empowered with independent command to the Royal Air Force at Brüggen& managed 40 members of a troop
• Point of contact for operations at RAF Brüggen and Regimental commitments globally
• Managed dispersed communications operators, who provided support for NATO headquarters in Sarajevo
• Point of contact for operations at RAF Brüggen and Regimental commitments globally
• Managed dispersed communications operators, who provided support for NATO headquarters in Sarajevo
Operations, Support
My education
Royal Military Academy Sandhurst
N/a, Leadership & management
N/a, Leadership & management
Royal School of Signals
N/a, Communications (Minor in Optics)
N/a, Communications (Minor in Optics)
Bournemouth University
BSc, Information Systems Management BSc
BSc, Information Systems Management BSc
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