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jobs
Project Manager
Leydi Mendoza
,
Chiswick, United Kingdom
Experience
Other titles
Skills
I'm offering
Goal oriented Project Manager with 11 years' experience in the Financial industry, leading strategic and transformational projects. Skilled in identifying and implementing improvements that transform the customer experience, enhance productivity and assure effective go-to-market strategies. Passion for digital transformation and customer-centric solutions which leave a legacy of appreciation in customers and add value to the business. Highly organised, proactive, determined, resourceful and adapts easily in fast-paced environments. Experienced working in multi-disciplinary teams with the Agile methodology.
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Industries
Language
English
Fluently
Spanish
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2017 - 2019
job
Project Manager
BBVA.
● Led the full lifecycle of strategic projects focused on improving customer experience, sales, profits, and productivity in personal banking. Managed multi-disciplinary teams of 9 (including offshore).
● Launched a new segment brand for affluent customers, refurbished branches and enhanced product propositions focused on digital services and onboarding journeys, increasing segment sales and Net Promoter Score by 42% and 60% respectively.
● Developed a one stop shop experience in retail branches, introducing a new digital zone, an intelligent queue management system and useful features in the CRM platform, which created an increase in revenues of 10% and number of products sold by 25% during the pilot.
● Implemented cross-selling campaigns in retail branches and digital channels, leading to a reduction in the attrition ratio of 10% and increasing profitability by 14%.
● Launched a new segment brand for affluent customers, refurbished branches and enhanced product propositions focused on digital services and onboarding journeys, increasing segment sales and Net Promoter Score by 42% and 60% respectively.
● Developed a one stop shop experience in retail branches, introducing a new digital zone, an intelligent queue management system and useful features in the CRM platform, which created an increase in revenues of 10% and number of products sold by 25% during the pilot.
● Implemented cross-selling campaigns in retail branches and digital channels, leading to a reduction in the attrition ratio of 10% and increasing profitability by 14%.
Project Manager, CRM, Retail, Customer experience, Onboarding, Management, Sales, Banking, Net, Offshore, Manager, LED
2010 - 2013
job
Project Leader
BBVA.
● Led the deployment of a new global model focused on improving the productivity in retail branches, increasing productivity by 300%.
● Led a team of 14, planning and prioritising team's activities to deliver on time roll outs.
● Prepared monthly presentations to the Personal Banking Director and Head Office in Spain.
● Led a team of 14, planning and prioritising team's activities to deliver on time roll outs.
● Prepared monthly presentations to the Personal Banking Director and Head Office in Spain.
Retail, Deployment, Banking, Office, Planning, LED
2008 - 2010
job
VIP Relationship Manager
BBVA.
Managed and boosted a portfolio of 300 affluent customers delivering high levels of customer service, granting loans for over £ 450K GBP monthly and increasing client acquisition by 5% per year.
Customer service, Service, Manager
My education
2006
-
2007
Loyola University
Masters, Science of Management
Masters, Science of Management
2001
-
2005
Loyola University
Business Management, N/a
Business Management, N/a
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