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Agnese Lunardi
,
Chiswick, United Kingdom
Experience
Other titles
Skills
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Language
English
Fluently
Italian
Good
My experience
2018 - 2019
job
Live-out-Nanny
Self-Employed.
(UK)
During this period, I worked with different age children (1-10 years old), my job as a nanny was to organize and supervise play and educational activities, prepare healthy meals and take care
of the physical and emotional management of the child.
Contact
During this period, I worked with different age children (1-10 years old), my job as a nanny was to organize and supervise play and educational activities, prepare healthy meals and take care
of the physical and emotional management of the child.
Contact
Management
2018 - 2018
job
Senior Receptionist
Travelodge Hotels Limited.
(UK)
• Delivering an excellent customer service.
Email: • Greeting customers, checking in checking out of the guests.
gnesina93@gmail.com • Deal with all enquiries in a professional and courteous
manner, in person, on phone or via e-mail.
LinkedIn: • Taking bookings, reservations.
linkedin.com/in/agnese-lunardi/ • Administer all reservations, cancellations and no-shows, in line with company policy.
• Cash handling, invoicing.
• Finance management.
Skill Highlights • Supervising housekeeping.
• Delivering an excellent customer service.
Email: • Greeting customers, checking in checking out of the guests.
gnesina93@gmail.com • Deal with all enquiries in a professional and courteous
manner, in person, on phone or via e-mail.
LinkedIn: • Taking bookings, reservations.
linkedin.com/in/agnese-lunardi/ • Administer all reservations, cancellations and no-shows, in line with company policy.
• Cash handling, invoicing.
• Finance management.
Skill Highlights • Supervising housekeeping.
Receptionist, Linkedin, Customer service, Management, Finance, Service
2013 - 2016
job
Head
Reception and Restaurant.
understanding to provide and Hotel Corno Brunni, Piedmont (Italy)
improve customer satisfaction. I was employed as head of the Front Office and in charge for the
• Quick learner: Ability to customer custody, at the Hotel and Restaurant "Corno Brunni"
absorb knowledge quickly and in Formazza (Italy), with the task of taking care of all the lobby
retain information. and front office operations including bookings, check out,
payments and administrative responsibilities. Third parties and
employees' salary payments, organized employees rota and activities.
improve customer satisfaction. I was employed as head of the Front Office and in charge for the
• Quick learner: Ability to customer custody, at the Hotel and Restaurant "Corno Brunni"
absorb knowledge quickly and in Formazza (Italy), with the task of taking care of all the lobby
retain information. and front office operations including bookings, check out,
payments and administrative responsibilities. Third parties and
employees' salary payments, organized employees rota and activities.
Operations, Office
2012 - 2012
job
Head Waitress
Bar Cafe' 33, Piedmont.
(Italy)
Restaurant management, service and staff.
English
Restaurant management, service and staff.
English
Management, Service
2011 - 2011
job
Nanny
Live.
Self-Employed, Sardinia (Italy)
Full-time nanny for a 3 years old Italian child, son of the General
Full-time nanny for a 3 years old Italian child, son of the General
2010 - 2010
job
Customer Service
unknown.
diplomatic, able to quickly During this period, I worked with different age children (1-10
develop a relationship with years old), my job as a nanny was to organize and supervise play
customers and colleagues. and educational activities, prepare healthy meals and take care
• Customer Service: able to of the physical and emotional management of the child.
develop a relationship with years old), my job as a nanny was to organize and supervise play
customers and colleagues. and educational activities, prepare healthy meals and take care
• Customer Service: able to of the physical and emotional management of the child.
Customer service, Management, Service
2009 - 2009
job
Breakfast Manager
"Capo Boi Grand Hotel".
LUNARDI Hotel Blue Relais, Piedmont (Italy)
Bar and breakfast responsible (organizing mise-en-place and breakfast buffet, cleaning and service).
Contact
Phone: Internships
+44 (0)75 0780 7490
• Receptionist Front Desk - Hotel Nasco, Milan (Italy)
Email: Reception clerk, booking, check in / out, dealing with guests.
Reservations and delivery of tickets, creation and distribution
LinkedIn: of posters and programs, cloakroom management and email
linkedin.com/in/agnese-lunardi/ and telephonic communications.
• Receptionist Front Desk - Hotel Domina Palumbalza,
Sardinia (Italy)
Stage, reception clerk with the task of dealing with check in and checkout, customer custody and reservations.
Skill Highlights • Reception Clerk - Hotel Beau Rivage Baveno, Piedmont (Italy)
• Communication: professional Stage as a reception clerk with the task of dealing with check
manner, empathetic and in and checkout, customer custody and reservations.
diplomatic, able to quickly
develop a relationship with customers and colleagues.
• Customer Service: able to Education
empathize with customers and High School Degree:
show compassion and
• Hotel Management School
understanding to provide and First level Front Office Attendant
improve customer satisfaction.
"IPSSAR Erminio Maggia", Stresa (Italy)
• Quick learner: Ability to absorb knowledge quickly and • Hotel Management School
retain information. Advanced Level Front Office Attendant
"I.P.C. Pietro Verri", Busto Arsizio (Italy)
Bar and breakfast responsible (organizing mise-en-place and breakfast buffet, cleaning and service).
Contact
Phone: Internships
+44 (0)75 0780 7490
• Receptionist Front Desk - Hotel Nasco, Milan (Italy)
Email: Reception clerk, booking, check in / out, dealing with guests.
Reservations and delivery of tickets, creation and distribution
LinkedIn: of posters and programs, cloakroom management and email
linkedin.com/in/agnese-lunardi/ and telephonic communications.
• Receptionist Front Desk - Hotel Domina Palumbalza,
Sardinia (Italy)
Stage, reception clerk with the task of dealing with check in and checkout, customer custody and reservations.
Skill Highlights • Reception Clerk - Hotel Beau Rivage Baveno, Piedmont (Italy)
• Communication: professional Stage as a reception clerk with the task of dealing with check
manner, empathetic and in and checkout, customer custody and reservations.
diplomatic, able to quickly
develop a relationship with customers and colleagues.
• Customer Service: able to Education
empathize with customers and High School Degree:
show compassion and
• Hotel Management School
understanding to provide and First level Front Office Attendant
improve customer satisfaction.
"IPSSAR Erminio Maggia", Stresa (Italy)
• Quick learner: Ability to absorb knowledge quickly and • Hotel Management School
retain information. Advanced Level Front Office Attendant
"I.P.C. Pietro Verri", Busto Arsizio (Italy)
Receptionist, C, Linkedin, Customer service, Management, Service, Reception, Office, Booking, Manager
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