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strong administrator with work experience within financial services seeking role
Oyindamola Adewoyin
,
Kingston Upon Thames, United Kingdom
Experience
Other titles
Skills
I'm offering
I am an Investment and financial risk management postgraduate from Kingston university Graduating in January 2018 with a Merit. My most recent role was as a full time case handler in a Deloitte run project for a client within the pensions and annuities industry. I also have extensive experience within the banking and insurance industries.
During my master’s programme, I was also working Part time in a home insurance company called Avantia located in Kingston upon thames. This role involved me learning quickly and continuously about the financial products, underwriting and operational processes in order to handle objections effectively, thriving in a fast-paced call centre environment taking inbound and outbound calls in a timely manner, answering queries via email, resolving complaints before it is escalated further, offering discounts or other competitive products etc. Prior to this role, I worked in Bupa health insurance in Staines, middlesex as healthcare consultant within the customer retention department. This role involved answering high call volumes, hitting personal and department targets, objection handling and resolving complaints.
My academic and work experiences have given me transferable strong attention to detail, time management, organisational skills. I have also learnt to be creative, build good relationships with customers, colleagues, and managers. I enjoy solving complex problems and continuous professional development to improve myself. I also work with Microsoft word, excel, PowerPoint, SQL, sending emails, logging complaints on CRM, generating quotes, calculating individual prices etc.
During my master’s programme, I was also working Part time in a home insurance company called Avantia located in Kingston upon thames. This role involved me learning quickly and continuously about the financial products, underwriting and operational processes in order to handle objections effectively, thriving in a fast-paced call centre environment taking inbound and outbound calls in a timely manner, answering queries via email, resolving complaints before it is escalated further, offering discounts or other competitive products etc. Prior to this role, I worked in Bupa health insurance in Staines, middlesex as healthcare consultant within the customer retention department. This role involved answering high call volumes, hitting personal and department targets, objection handling and resolving complaints.
My academic and work experiences have given me transferable strong attention to detail, time management, organisational skills. I have also learnt to be creative, build good relationships with customers, colleagues, and managers. I enjoy solving complex problems and continuous professional development to improve myself. I also work with Microsoft word, excel, PowerPoint, SQL, sending emails, logging complaints on CRM, generating quotes, calculating individual prices etc.
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - 2019
job
Business Operations administrator
Close brothers.
Responsibilities & Achievements
*Loan administration for bridge loans for the Ireland commercial business.
*Detail Oriented audit of files i.e checking and approving required legal documents, approving loans to be paid out to clients, daily managing of allocated cases, maintenance of databases, using compliance checking tools for KYC/AML process, .
*Responding to calls, emails and letters from brokers and clients in a timely manner throughout the loan cycle i.e updating new client details, amendments of the loan, updating bordereaux for manual bank payments and broker payment and closing down loans.
*Loan administration for bridge loans for the Ireland commercial business.
*Detail Oriented audit of files i.e checking and approving required legal documents, approving loans to be paid out to clients, daily managing of allocated cases, maintenance of databases, using compliance checking tools for KYC/AML process, .
*Responding to calls, emails and letters from brokers and clients in a timely manner throughout the loan cycle i.e updating new client details, amendments of the loan, updating bordereaux for manual bank payments and broker payment and closing down loans.
Administration, Operations, Audit, Compliance, Detail, Administrator, Audit, KYC
2018 - 2018
internship
Software Implementation Consulting Intern
unknown.
Responsibilities & Achievements
* Internship Rotation between departments i.e software implementation and client support *Strong attention to detail in operating software to implement publishing and mapping automation for financial reports for clients within the investment management industry * Responding to emails and calls in a timely manner to answer queries, Using SQL formulae to manage client's database and spreadsheets, resetting online portal passwords.
* Internship Rotation between departments i.e software implementation and client support *Strong attention to detail in operating software to implement publishing and mapping automation for financial reports for clients within the investment management industry * Responding to emails and calls in a timely manner to answer queries, Using SQL formulae to manage client's database and spreadsheets, resetting online portal passwords.
Sql, Automation, Database, Consulting, Management, Support, Implementation, Software, Detail, Online, Portal, Internal, Internship
2016 - 2018
job
Customer Service and Renewals agent
Avantia HomeProtect.
Responsibilities & Achievements
* Answering Inbound and Outbound customer service and retention/renewal calls and emails in a timely manner according to department service level agreements. *Sourcing legal documents and asking indepth questions into the client's situation and requirements in order to refer cases to the in house underwriters for further review. * Taking responsibility for Complaints and Objection handling in order to resolve complaints, logging complaints on in house software and escalating complex complaints to a manager or Complaints department. *Managing databases and updating spreadsheets, updating client information, Updating Adjustments, rebroking new policies * Cross-selling Additional Cover Options.
* Answering Inbound and Outbound customer service and retention/renewal calls and emails in a timely manner according to department service level agreements. *Sourcing legal documents and asking indepth questions into the client's situation and requirements in order to refer cases to the in house underwriters for further review. * Taking responsibility for Complaints and Objection handling in order to resolve complaints, logging complaints on in house software and escalating complex complaints to a manager or Complaints department. *Managing databases and updating spreadsheets, updating client information, Updating Adjustments, rebroking new policies * Cross-selling Additional Cover Options.
Customer service, Service, Sourcing, Retention, Software, Manager, Agent
2014 - 2016
freelance
Healthcare Consultant, Bupa
unknown.
Responsibilities & Achievements
*telephony inbound and outbound retention agent, strong administration and attention to detail such as answering emails, sending documents, organizing call backs, logging complaints on CRM, logging accurate notes.
*telephony inbound and outbound retention agent, strong administration and attention to detail such as answering emails, sending documents, organizing call backs, logging complaints on CRM, logging accurate notes.
Administration, CRM, Retention, Detail, Agent
2014 - 2014
job
Sales Assistant
unknown.
Responsibilities & Achievements
*part time sales floor assistant, answering queries, working cash till, tidying shop floor, organizing new products on racks
*part time sales floor assistant, answering queries, working cash till, tidying shop floor, organizing new products on racks
Sales
2011 - 2012
temp
Full time Student
Kingston University.
Responsibilities & Achievements
Attending lectures, tutorials and IT workshops, submitting assignments, filling in feedback forms, group work, volunteer as a senior course representative.
Attending lectures, tutorials and IT workshops, submitting assignments, filling in feedback forms, group work, volunteer as a senior course representative.
Workshops, It
2011 - 2011
job
Sales Representative
Revolution Marketing.
Responsibilities & Achievements
Door-to-door fundraising for charity, marketing
Door-to-door fundraising for charity, marketing
Marketing, Fundraising, Sales
2009 - 2010
job
Retail Sales Assistant
Inspirational Christian book store.
Responsibilities & Achievements
cleaning the shop floor, re-stocking shelves, tending the shop and clocking up, answering the telephone, greeting customers, recommending alternative products, Operating the cash till
cleaning the shop floor, re-stocking shelves, tending the shop and clocking up, answering the telephone, greeting customers, recommending alternative products, Operating the cash till
Retail, Sales, UP
2008 - 2009
job
Retail Sales Assistant
Divine treats afro Caribbean store.
Responsibilities & Achievements
Cleaning the shop floor, organizing the products, re-stocking the shelves, answering the telephone, answering customer queries.
Cleaning the shop floor, organizing the products, re-stocking the shelves, answering the telephone, answering customer queries.
Retail, Sales
My education
2016
-
2017
Kingston university
Masters, Investment and Financial Risk Management
Masters, Investment and Financial Risk Management
2011
-
2014
Kingston University
Undergraduate degree, Mathematics
Undergraduate degree, Mathematics
2009
-
2011
Chatham grammar school for boys
Secondary, Mathematics
Secondary, Mathematics
2007
-
2009
St John Fisher Comprehensive Catholic School
GCSEs, Mathematics
GCSEs, Mathematics
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