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Profile specializing in writing, analysing and customer service
Edgar Aleksandrovic
,
Motherwell, United Kingdom
Experience
Other titles
Skills
I'm offering
Hi there my name's Edgar.
I'm a graduate student looking for some extra work. I currently work as a technical support advisor, answering calls over the phone.
I enjoy writing and analyzing. I'm able to speak and write 4 languages:English, Lithuanian, Russian and Polish.
I'm known to be punctual and work great towards deadlines, always handing in any work before the required time. I'm also both friendly and patient, successfully building rapport with customers and collegues
I'm a graduate student looking for some extra work. I currently work as a technical support advisor, answering calls over the phone.
I enjoy writing and analyzing. I'm able to speak and write 4 languages:English, Lithuanian, Russian and Polish.
I'm known to be punctual and work great towards deadlines, always handing in any work before the required time. I'm also both friendly and patient, successfully building rapport with customers and collegues
Markets
United Kingdom
Industries
Language
English
Fluently
Lithuanian
Good
Polish
Good
Russian
Good
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2018 - ?
job
Technical Support Advisor
NCR.
• Answering calls in a prompt and polite manner.
• Investigating a diverse range of technical issues and resolving them in a timely manner while being empathetic and understanding towards the caller.
• Logging calls using provided systems. Using word and excel to provide weekly statistics of my calls, technical problems and resolutions.
• Handling complaint calls, supporting unsatisfied customers while dealing with their issues.
• Building customer rapport and providing satisfactory customer service.
• Working under stress and towards targets
• Investigating a diverse range of technical issues and resolving them in a timely manner while being empathetic and understanding towards the caller.
• Logging calls using provided systems. Using word and excel to provide weekly statistics of my calls, technical problems and resolutions.
• Handling complaint calls, supporting unsatisfied customers while dealing with their issues.
• Building customer rapport and providing satisfactory customer service.
• Working under stress and towards targets
Excel, Word, Customer service, Service, Statistics, Support
2018 - ?
job
Technical Support Advisor
NCR.
• Answering calls in a prompt and polite manner.
• Investigating a diverse range of technical issues and resolving them in a timely manner while being empathetic and understanding towards the caller.
• Logging calls using provided systems. Using word and excel to provide weekly statistics of my calls, technical problems and resolutions.
• Handling complaint calls, supporting unsatisfied customers while dealing with their issues.
• Building customer rapport and providing satisfactory customer service.
• Working under stress and towards targets
• Investigating a diverse range of technical issues and resolving them in a timely manner while being empathetic and understanding towards the caller.
• Logging calls using provided systems. Using word and excel to provide weekly statistics of my calls, technical problems and resolutions.
• Handling complaint calls, supporting unsatisfied customers while dealing with their issues.
• Building customer rapport and providing satisfactory customer service.
• Working under stress and towards targets
Excel, Word, Customer service, Service, Statistics, Support
2017 - 2018
job
Technical Support Advisor
You Train.
• Answering calls in a prompt and polite manner.
• Investigating a diverse range of technical issues and resolving them in a timely manner while being empathetic and understanding towards the caller.
• Logging calls using provided systems. Using word and excel to provide weekly statistics of my calls, technical problems and resolutions.
• Handling complaint calls, supporting unsatisfied customers while dealing with their issues.
• Building customer rapport and providing satisfactory customer service.
• Working under stress and towards targets
• Investigating a diverse range of technical issues and resolving them in a timely manner while being empathetic and understanding towards the caller.
• Logging calls using provided systems. Using word and excel to provide weekly statistics of my calls, technical problems and resolutions.
• Handling complaint calls, supporting unsatisfied customers while dealing with their issues.
• Building customer rapport and providing satisfactory customer service.
• Working under stress and towards targets
Excel, Word, Customer service, Service, Statistics, Support
2017 - 2018
job
Technical Support Advisor
You Train.
• Answering calls in a prompt and polite manner.
• Investigating a diverse range of technical issues and resolving them in a timely manner while being empathetic and understanding towards the caller.
• Logging calls using provided systems. Using word and excel to provide weekly statistics of my calls, technical problems and resolutions.
• Handling complaint calls, supporting unsatisfied customers while dealing with their issues.
• Building customer rapport and providing satisfactory customer service.
• Working under stress and towards targets
• Investigating a diverse range of technical issues and resolving them in a timely manner while being empathetic and understanding towards the caller.
• Logging calls using provided systems. Using word and excel to provide weekly statistics of my calls, technical problems and resolutions.
• Handling complaint calls, supporting unsatisfied customers while dealing with their issues.
• Building customer rapport and providing satisfactory customer service.
• Working under stress and towards targets
Excel, Word, Customer service, Service, Statistics, Support
2015 - 2015
job
Event Steward
Securigroup.
• Acting quick and decisively during emergencies.
• Answering any queries in a polite manner. Providing guidance and safety during events.
• Always being vigilant and reporting any suspicious activity.
• Answering any queries in a polite manner. Providing guidance and safety during events.
• Always being vigilant and reporting any suspicious activity.
Event, Safety
2015 - 2015
job
Event Steward
Securigroup.
• Acting quick and decisively during emergencies.
• Answering any queries in a polite manner. Providing guidance and safety during events.
• Always being vigilant and reporting any suspicious activity.
• Answering any queries in a polite manner. Providing guidance and safety during events.
• Always being vigilant and reporting any suspicious activity.
Event, Safety
2014 - 2014
job
Load Zone Assistant
First Games Transport.
• Being part of the 2014 Commonwealth Games
• Guiding people to their correct buses and customer service tasks
• Working closely with various athletes, journalists, judges
• Helping to manage bus by traffic marshalling to park and depart safely
• Being polite at all times and coping under stress
• Guiding people to their correct buses and customer service tasks
• Working closely with various athletes, journalists, judges
• Helping to manage bus by traffic marshalling to park and depart safely
• Being polite at all times and coping under stress
Customer service, Service
2014 - 2014
job
Load Zone Assistant
First Games Transport.
• Being part of the 2014 Commonwealth Games
• Guiding people to their correct buses and customer service tasks
• Working closely with various athletes, journalists, judges
• Helping to manage bus by traffic marshalling to park and depart safely
• Being polite at all times and coping under stress
• Guiding people to their correct buses and customer service tasks
• Working closely with various athletes, journalists, judges
• Helping to manage bus by traffic marshalling to park and depart safely
• Being polite at all times and coping under stress
Customer service, Service
My education
2013
-
2017
University of West Scotland
Criminal Justice, Law
Criminal Justice, Law
2013
-
2017
University of West Scotland
Criminal Justice, Law
Criminal Justice, Law
?
-
2018
n/a
Unspecified, Information technology and telecommunication proffesionals (Minor in General)
Unspecified, Information technology and telecommunication proffesionals (Minor in General)
?
-
2018
n/a
Unspecified, Information technology and telecommunication proffesionals (Minor in General)
Unspecified, Information technology and telecommunication proffesionals (Minor in General)
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