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Senior
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jobs
George Snyder
,
Sevenoaks, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
My experience
2014 - 2015
freelance
Interim Outsourcing Consultant
Unilever.
Managing the project and PMO requirements for a major outsourcing down selection process. Developing vendor issue trackers and terms of reference for vendor issues negotiations and established a planning schedule for commercial and technical negotiation workshops.
PMO, Workshops, Outsourcing, Interim
2014 - 2014
freelance
Interim Consultant
Quantum Plus.
-12/14
On behalf of an international clients, carried out research on 4G and Satellite "Office in a Box" requirements, enabling it to rapidly set up small team field offices at remote locations.
➢ Mobile Broadband Network Ltd. MBNL -Senior Programme Manager £5M 6/14 - 11/14
Programme manager for the largest 3G and 4G mobile network provider in the UK, responsible for managing the implementation of a new industry leading Oracle network OSS planning tool and the migration of over .5M records and 21 key work packages from a legacy database to the new database, and middleware connectivity, enabling MBL's managed service providers' transmission planners to review, plan and implement new network services and DR requirements for its EE and H3G customers. I was also responsible for user community communications, change management, deployment planning and documentation, vendor management, and training as well as supporting the management of legacy record data cleansing, improving data quality and accuracy prior to the migration to the new system.
On behalf of an international clients, carried out research on 4G and Satellite "Office in a Box" requirements, enabling it to rapidly set up small team field offices at remote locations.
➢ Mobile Broadband Network Ltd. MBNL -Senior Programme Manager £5M 6/14 - 11/14
Programme manager for the largest 3G and 4G mobile network provider in the UK, responsible for managing the implementation of a new industry leading Oracle network OSS planning tool and the migration of over .5M records and 21 key work packages from a legacy database to the new database, and middleware connectivity, enabling MBL's managed service providers' transmission planners to review, plan and implement new network services and DR requirements for its EE and H3G customers. I was also responsible for user community communications, change management, deployment planning and documentation, vendor management, and training as well as supporting the management of legacy record data cleansing, improving data quality and accuracy prior to the migration to the new system.
Vendor Management, UP, Manager, Interim, International, Office, Community, Implementation, It, Middleware, Change management, Data quality, Network, Service, Management, Database, Deployment, Training, Research, Oracle
2013 - 2014
job
Senior Global Network and DR Project Manager
unknown.
Senior Project Manager providing programme management and coordination for the four Regional Project Managers and staff, in the APAC, India, MEAD, North and Latin America regions, with 30+ internal and third party project team members. This project required extensive network MPLS planning and upgrades of the WAN, including bearer circuits, plus swapping over PSTN analogue to digital circuits for the delivery side of this global network, telephony and call centre transformation for 108 sites and 16,000+ staff.
Project Manager, Management, Network, Transformation, WAN, Manager, PSTN
2013 - 2013
freelance
Interim Consultant
Digital Mobile Spectrum Ltd.
2/13
Interim Consultant providing support on establishment of fulfilment strategy and wrote RFP for the customer filters delivery to protect Freeview TV services from potential 4G spectrum interference.
Interim Consultant providing support on establishment of fulfilment strategy and wrote RFP for the customer filters delivery to protect Freeview TV services from potential 4G spectrum interference.
TV, RFP, Support, Interim
2012 - 2013
job
Senior Project (Portfolio/PMO Manager with budget control)
Tate & Lyle Industries Ltd.
for 12 offshore systems and infrastructure project management teams in the UK, Brazil, USA, Germany and Poland including on-boarding requirements. Projects included Poland - the relocation of an international Service Desk, Shared Services, change management implementation and support from the USA; USA - production plant server and middleware build and migration.
Change management, Project Management, Budget, PMO, Management, Service, Middleware, Offshore, Support, Implementation, Infrastructure, International, Server, Production, USA, Manager
2011 - 2012
job
Interim KPMG Associate Broadband UK Programme
Department for Culture Media and Sport.
£530M & Mobile Infrastructure Project (4G) £150M (SC Clearance) 3/11 - 4/12
This programme provided government investment for development of Regional Broadband and rural 4G services to the remaining 30% of the country that has minimum broadband service, which will provide a framework for the delivery of Managed Service Superfast Broadband. Responsible for the development of ITT technical requirements and Notional Call-Off documentation. Responsible for reviewing and evaluating supplier responses to the Pre-Qualification Questionnaire (PQQ), and worked with the team to develop the Invitation To Participate in Dialogue (ITPD) process. Carried out Competitive Dialogue, development of the Invitation to Submit Details Solution (ISDS), was an expert evaluator of ISDS supplier responses, final Supplier selection and structuring of the Framework and Supplier technical contract Call-offs.
➢ Colt Telecoms Supply Chain Outsourcing - Senior Project Manager £7.2M 6/10 - 2/11
Established programme planning requirements and management of internal communications, logistics, and 3rd party outsourcing negotiations, between Colt management and the 3rd party supply chain provider DHL, to re-engineer and outsource equipment warehousing and logistics services support in 13 countries and 3l European warehouses.
➢ ntl:Telewest Business NGN 2-2-4/ISO 27001 Strategy Paper & Risk Management, Site Security and DR Upgrades - Interim Senior Project Manager, Contract impact of £1B+ 1/10 to 6/10
Helped develop the Strategy Paper for the Business Directors related to NGN 2-2-4 and ISO 27001 standards and associated DR/BCP requirements. Carried out scoping requirements, project planning, DR planning and implementation, site surveys and security infrastructure upgrade requirements for 100 transmission sites and hardware centralisation of key sites.
➢ Virgin Media Digital TV - Senior Change Project Manager and Lean & Six Sigma Programme Office Annual Project Spend £40M 3/08 - 12/09
• Worked with the Quality Director, developed a National Lean Sigma Programme, plus a delivery roadmap, and provided project planning on process and quality assurance improvements for multiple lean process training initiatives. Established Lean Sigma and change management processes programme, supported by Lean Coaches to ensure Lean Sigma sustainability across call centres, service delivery and operations divisions. Established the PMO, corporate score card requirements and alignment of process improvement projects including Video On Demand, Digital TV, Broadband and Telephony plus management green belt training.
• Carried out Project Management, design and change support, for the delivery of the Outage Management Inbound Call Centres (Digital TV, Broadband and Telephony) call centre tool. Reporting to the Steering Board to ensure sound project governance. This key business end-to-end Greenfield Project improved the strategic management of real time customer outage information and support to 2500 3rd party onshore and offshore agents. Managed 100 sub-project team staff, including BT, IBM, HP to develop a new Oracle, Remedy, IVR and web based software tool set to rapidly identify and log customer outages, providing branded customer IVR outage messages.
➢ NETMA Eurofighter Programme (Munich), NATO Secret Clearance - IT and Outsourcing Consultant - Programme Annual Spend £6B 10/07 - 3/08
NATO Eurofighter EF 2000 and Tornado Deployment, Production and Logistics Management Agency (NETMA) IT Interim advisory role reviewing the current IT infrastructure for Oracle 10g and 11i software packages including Finance, HR, CADPS (using AECMA rules and processes). Advised on, and developed an improved IT strategy and mentored Senior IT Management. Established the outsourcing requirements for the NETMA financials system and its ongoing support, and developed the RFP. Established the management steering committee, agreed the governance and change management Outsourcing process, and created the necessary guidelines on outsourcing processes and quality assurance. Planned the outsourcing/multi-sourcing of the key NETMA financial and logistics systems and developed the programme benefits identification and infrastructure improvements.
➢ BT Wholesale - 21st Century Network Infrastructure Senior Programme Management Officer, Total Programme Value £10B 1/07 - 10/07
Infrastructure Programme and PMO management working with Senior Management, 8 Infrastructure teams and 9 key suppliers (120 staff), establishing improved Programme Management tools, processes and procedures for the delivery of the new 21st Century systems into the 120 exchanges while maintaining the integrity of the exiting working exchanges.
This programme provided government investment for development of Regional Broadband and rural 4G services to the remaining 30% of the country that has minimum broadband service, which will provide a framework for the delivery of Managed Service Superfast Broadband. Responsible for the development of ITT technical requirements and Notional Call-Off documentation. Responsible for reviewing and evaluating supplier responses to the Pre-Qualification Questionnaire (PQQ), and worked with the team to develop the Invitation To Participate in Dialogue (ITPD) process. Carried out Competitive Dialogue, development of the Invitation to Submit Details Solution (ISDS), was an expert evaluator of ISDS supplier responses, final Supplier selection and structuring of the Framework and Supplier technical contract Call-offs.
➢ Colt Telecoms Supply Chain Outsourcing - Senior Project Manager £7.2M 6/10 - 2/11
Established programme planning requirements and management of internal communications, logistics, and 3rd party outsourcing negotiations, between Colt management and the 3rd party supply chain provider DHL, to re-engineer and outsource equipment warehousing and logistics services support in 13 countries and 3l European warehouses.
➢ ntl:Telewest Business NGN 2-2-4/ISO 27001 Strategy Paper & Risk Management, Site Security and DR Upgrades - Interim Senior Project Manager, Contract impact of £1B+ 1/10 to 6/10
Helped develop the Strategy Paper for the Business Directors related to NGN 2-2-4 and ISO 27001 standards and associated DR/BCP requirements. Carried out scoping requirements, project planning, DR planning and implementation, site surveys and security infrastructure upgrade requirements for 100 transmission sites and hardware centralisation of key sites.
➢ Virgin Media Digital TV - Senior Change Project Manager and Lean & Six Sigma Programme Office Annual Project Spend £40M 3/08 - 12/09
• Worked with the Quality Director, developed a National Lean Sigma Programme, plus a delivery roadmap, and provided project planning on process and quality assurance improvements for multiple lean process training initiatives. Established Lean Sigma and change management processes programme, supported by Lean Coaches to ensure Lean Sigma sustainability across call centres, service delivery and operations divisions. Established the PMO, corporate score card requirements and alignment of process improvement projects including Video On Demand, Digital TV, Broadband and Telephony plus management green belt training.
• Carried out Project Management, design and change support, for the delivery of the Outage Management Inbound Call Centres (Digital TV, Broadband and Telephony) call centre tool. Reporting to the Steering Board to ensure sound project governance. This key business end-to-end Greenfield Project improved the strategic management of real time customer outage information and support to 2500 3rd party onshore and offshore agents. Managed 100 sub-project team staff, including BT, IBM, HP to develop a new Oracle, Remedy, IVR and web based software tool set to rapidly identify and log customer outages, providing branded customer IVR outage messages.
➢ NETMA Eurofighter Programme (Munich), NATO Secret Clearance - IT and Outsourcing Consultant - Programme Annual Spend £6B 10/07 - 3/08
NATO Eurofighter EF 2000 and Tornado Deployment, Production and Logistics Management Agency (NETMA) IT Interim advisory role reviewing the current IT infrastructure for Oracle 10g and 11i software packages including Finance, HR, CADPS (using AECMA rules and processes). Advised on, and developed an improved IT strategy and mentored Senior IT Management. Established the outsourcing requirements for the NETMA financials system and its ongoing support, and developed the RFP. Established the management steering committee, agreed the governance and change management Outsourcing process, and created the necessary guidelines on outsourcing processes and quality assurance. Planned the outsourcing/multi-sourcing of the key NETMA financial and logistics systems and developed the programme benefits identification and infrastructure improvements.
➢ BT Wholesale - 21st Century Network Infrastructure Senior Programme Management Officer, Total Programme Value £10B 1/07 - 10/07
Infrastructure Programme and PMO management working with Senior Management, 8 Infrastructure teams and 9 key suppliers (120 staff), establishing improved Programme Management tools, processes and procedures for the delivery of the new 21st Century systems into the 120 exchanges while maintaining the integrity of the exiting working exchanges.
Office, It, Outsourcing, Offshore, Quality Assurance, Support, Implementation, Surveys, Infrastructure, Remedy, ISO 27001, Hardware, Development, Logistics Management, Software, Web, Strategic Management, Production, Wholesale, Interim, Framework, Sigma, Processes, Manager, Service Delivery, Risk Management, Change management, Project Management, Project Manager, Video, Oracle, Operations, Training, Deployment, It infrastructure, PMO, Lean, Design, Sustainability, Management, Finance, It management, Service, Sourcing, Six Sigma, Network, Security, TV, RFP
2006 - 2007
job
Interim Programme Director, Bid Value
BT Global Services.
Programme Director SC Clearance for a major government secure network outsourcing bid. Responsible for coordinating the marketing and sales, service, project, technical, security, HR, legal and supply chain teams in designing the bid package under the OGC2 Compliant Bid Framework.
Marketing, Marketing and sales, Sales, Service, Network, Security, Outsourcing, Interim, Framework
2006 - 2006
job
LLU Business Change Project Manager Total Project Value
AOL Services UK Ltd.
Senior Programme Manager working with board members to establish an AOL company specialising outsourced LLU provisioning for ISP clients. Developed the facilities planning for 150 staff, including office space, Network Operations Centre (NOC) and disaster recovery planning.
Project Manager, Operations, Network, Office, Manager
2005 - 2006
job
One World International Service Management Pilot, plus ITIL Peregrine Training Programme Manager
Reuters.
Total Project Value£2.5M
Senior Regional Programme Manager, managing the global Peregrine Shared Services CRM training (Incident and Problem Management modules) for 680 staff in 12 countries.
Senior Regional Programme Manager, managing the global Peregrine Shared Services CRM training (Incident and Problem Management modules) for 680 staff in 12 countries.
CRM, ITIL, Training, Management, Service Management, Service, International, Manager
2005 - 2005
job
Networks Portfolio Manager and Local Loop Unbundling (LLU)
Bulldog Communications (Cable & Wireless).
Total Project Value £8M
Senior Portfolio Mgr. working with directors and stakeholders, vendor and matrix management, Shared Services implementation including outsourced Remedy CRM, SMARTs Monitoring, network reporting, and data warehouse integration. Wrote a Unified Assurance system RFP.
Senior Portfolio Mgr. working with directors and stakeholders, vendor and matrix management, Shared Services implementation including outsourced Remedy CRM, SMARTs Monitoring, network reporting, and data warehouse integration. Wrote a Unified Assurance system RFP.
CRM, Data Warehouse, Integration, Management, Network, RFP, Implementation, Remedy, Monitoring, Manager
2004 - 2005
job
Senior Technical Programme Manager
NTL Ltd Wholesale Internet.
(ntl, Tesco and Virgin Internet) ADSL Tiers of Service Web Packages, plus Local Loop Unbundling (LLU) (Contract) 8/04 - 5/05 Project Value £5M Senior Technical Programme Manager working with NTL/Virgin Internet directors and marketing team, delivering an outsourced Web customer Tiers of Service and Heavy Usage requirements.
Marketing, Service, Internet, Web, Manager
2001 - 2002
freelance
Outsourcing Consultant
Kensington Mortgage Company.
Annual Budget £1M- Worked with the MD, senior management stakeholders, advising on the strategic outsourcing of the IT function to a 3rd party.
Budget, Management, It, Outsourcing
1991 - 1991
freelance
Butler Cox (IT Consultancy), Senior Consultant and Project Manager London
CSC Index.
➢ Goldman Sachs Limited, Senior Project and Operations Manager Budget $10M
➢ Citibank NA, London and Brussels, European Regional Network Manager and Data Centre Infrastructure Project Manager and Resident Vice-President. (Budget £1.5M)
➢ I.P. Sharp Associated, European Regional Network Manager, London
➢ Scientific Time Sharing, Senior Technician, Washington DC
➢ US Navy Security, Cryptography (Top Secret Clearance), USA/London
➢ Citibank NA, London and Brussels, European Regional Network Manager and Data Centre Infrastructure Project Manager and Resident Vice-President. (Budget £1.5M)
➢ I.P. Sharp Associated, European Regional Network Manager, London
➢ Scientific Time Sharing, Senior Technician, Washington DC
➢ US Navy Security, Cryptography (Top Secret Clearance), USA/London
Project Manager, Operations, Budget, Operations manager, Network, Security, It, Infrastructure, USA, Manager, President
My education
Elizabethtown College
BSc, Business Administration
BSc, Business Administration
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