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Communications specialist with skills in copywriting and customer experience

Hannah Wrathall , Leighton Buzzard, United Kingdom


Experience

10 - 14 years

Other titles

Vice President/SAD associate director customer experience manager

Skills

Copywriting Communication strategy Customer experience Customer interviews Project Management + 12 more

I'm offering

I bring over ten years' experience within the communications and customer experience industry working on global campaigns for household names including P&G, Philips, Signify and Microsoft.

Through this work, I have extensive experience in SEO-led copy writing, social media strategy, executive communications, customer case study writing, event and stakeholder management.

I specialise in women's health and the femtech sector, both B2B and B2C. My passion lies in breaking down the taboos associated with fertility, motherhood and menopause.

Alongside my public relations and communications skills, I help companies attract and retain customers, and in doing so, I ensure more people know about the solutions which are changing women's lives. If you're looking to get to know your customers better, I can can deliver an insight report including qualitative and quantitive insights. From this you can make better judgements on how to interact with your customers throughout the sales funnel.

I was also the interim global communications manager for Philips Hue and managed the brand's representation, including speaker presentations, at global tech show, IFA.

Markets

United Kingdom

Links for more

Once you have created a company account and a job, you can access the profiles links.

Industries

Consumer goods Retail Sports & Activities Health care Wellness & Fitness

Language

English
Fluently

Ready for

  Smaller project
  Larger project
  Ongoing relation / part-time

Available

Typically available one month ahead

My experience

2020 - ?   project
Copywriter
I'm currently delivering the copy for a new cosmetic dentistry website which launches in 2021. I am creating content for patients and dental professionals who will use the site differently. I'm writing the website copy as well as content for targeted emails.

To support the copy, I am conducting ongoing keyword research to ensure it is search optimised.
Copywriting, Copy editing, Website copy, Email development, Search engine optimization

2020 - 2020   project
Customer research consultant
I undertook some customer insight research for a B2B e-commerce fulfilment company. The project involved interviews with current, lapsed and prospective customers asking for their insights on the company and their experiences interacting with them. These insights were compiled into a customer success presentation with recommendations for next steps to enhance customer experience in the future.
Customer experience, Qualitative research, Quantitative analysis, Qualitative analysis, Market and customer analyzes, Project Management

2019 - 2020   freelance
Freelance SAD Current Global (Weber Shandwick).
Support for Microsoft EMEA account:
Developing social media and blog content for senior executives as well as pan-regional event content.

Copywriting for newscenter and customer stories.

Project management for creative campaigns including shoots and influencer mailing
Social Media, Event, Content, Social, Copywriting, Social media copywriting, Project Management


My education

2005 - 2008
University of York
Ba, English Literature
Achieved 2:1


My resume

  Download resume



Hannahs reviews

Private job post
1 year ago
1 year ago



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