$
{{ $t($store.state.user.experience_value_in_dollars) }}
Student
{{ $t($store.state.user.experience_search_name) }}
0
jobs
Dutch speaking computer science student
Salma Gamal
,
Birmingham, United Kingdom
Student
Experience
Other titles
Skills
I'm offering
As evident through my profile, I am clearly a computer science enthusiast however outside of that I also enjoy reading novels mainly in English, but to keep my Dutch up to standard I also like to read books in Dutch. Other than that I also have an interest in philosophy and ethics which again I like to read into a lot in my free time away from buy computer.
Markets
United Kingdom
Language
Arabic
Good
English
Fluently
French
Good
Dutch
Fluently
Ready for
Ongoing relation / part-time
Available
My experience
2019 - ?
job
Customer Service advisor
Nissan.
As a customer service advisor at Nissan, my role consists of making customers aware of what services are required to keep their vehicle in good condition and when they are due, as well as being able to guide them when they are having issues, either safety or performance wise with their vehicles by booking them in. It is also very important for me to ensure that the safety of each vehicle is approved and if not, to make customers aware and get them booked in to have their vehicle checked to have it deemed safe to drive.
Customer service, Service, Safe, It, Safety, Booking, Guide, ME
2018 - 2018
job
Case Manager
Barclays.
My role at Barclays included handling and resolving cases referred to the Financial Ombudsman Service, on behalf of Barclays PLC. Ensuring all standards of quality are adhered to and prioritising the customers journey and circumstances when handling each case. As a case handler, time management was very important as I had to close a minimum of 2 cases a week, in addition to this, I also had to maintain the 99% quality in all the cases that I completed. My role also included communicating with the Financial Ombudsman in regard to any cases that needed extensions or other queries that needed elaborating regarding the case. Working together with colleagues and Outcome Leaders when investigating a complex case was also part of reaching a decision for complicated cases, to ensure the correct decision was reached. Lastly, being able to use all the systems available as efficiently as possible was a huge part of my role, as I needed to be able to locate and input any information necessary, which also included knowing which information was safe to send out without breaching any data protection acts etc.
Customer Service advisor at Sitel call centre; 29/10/0218 to 27/07/2019
Being part of a call centre team helped me improve my problem-solving skills as I was required to help each customer, call after call without a break. This also improved my organisation skills as I needed to lay out all my relevant documents in front of me at the start of my shift to prevent having to look for the necessary documents during the call, this helped me speed up the call, which is benefit to both the centre and the customer as they want to be provided with the most accurate information as fast as possible. Working at a call centre also enhanced my telephone manner as well as being able to speak to customers and sympathise with them to let them know that the centre wants to help them, even if they specifically ask for something I can't do due to policies, I still ensure that I can give them another option or solution.
Customer Service advisor at Sitel call centre; 29/10/0218 to 27/07/2019
Being part of a call centre team helped me improve my problem-solving skills as I was required to help each customer, call after call without a break. This also improved my organisation skills as I needed to lay out all my relevant documents in front of me at the start of my shift to prevent having to look for the necessary documents during the call, this helped me speed up the call, which is benefit to both the centre and the customer as they want to be provided with the most accurate information as fast as possible. Working at a call centre also enhanced my telephone manner as well as being able to speak to customers and sympathise with them to let them know that the centre wants to help them, even if they specifically ask for something I can't do due to policies, I still ensure that I can give them another option or solution.
Customer service, Management, Service, Data protection, PLC, Safe, Organization, Manager, ME, UP
2017 - 2018
job
Member
Engaging Faces agency at Selfridges.
Being part of Engaging faces gave me many opportunities to work with several different beauty and fragrance branches, which has taught me how to use a retail POS more efficiently as it differentiates from till points at restaurants considering that items have to be scanned as well as being able to process a refund and adding customers to a database for offers and such. Adding to this, working for retail branches such as Tom Ford and Laura Mercier, has improved my upselling skills as I am more aware of how to cater to customers' needs by asking them the occasion for example, or even comparing their previous purchase to find something similar that they may like. I also had the opportunity to apply makeup on clients whilst being aware of hygiene and cleanliness issues and of course catering to the look that the client wants to achieve whilst also keeping in mind if they have any allergies to any chemicals used in any products.
Retail, Database, It, Pos, Makeup, ME
My education
2019
-
2023
Aston University
BSc, Computer Science
BSc, Computer Science
Salma's reviews
Salma has not received any reviews on Worksome.
Contact Salma Gamal
Worksome removes the expensive intermediaries and gives you direct contact with relevant talent.
Create a login and get the opportunity to write to Salma directly in Worksome.
are ready to help you
and get specific bids from skilled talent in Denmark