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Expirienced in Customer Service Bulgarian English Translator and Proofreader, Photo Editor
Madlen Velikova
,
Liverpool, United Kingdom
Experience
Other titles
Skills
I'm offering
I am native Bulgarian speaker. However I am fluent spoken and written English speaker, certified with C1 by Cambridge Advance English (CAE). I am currently studying Psychology at St. Cyril and St. Methodius University of Veliko Tarnovo, Bulgaria. My intrests include art, drawing and photography. I am expirienced in Photo Editing with Adobe Photoshop and Lightroom. Another of my strenghts is making Power Point Presentations.
I am service-oriented person with more than 1 year background in Customer Service in fast-paced environment.
My core competencies include creativity, decision making, problem solving, as well as excellent communication and time-management skills. I am also goal-oriented and dedicated to high levels of customer satisfaction.
I strive to handle tasks with accuracy and to deliver high quality work that I am proud of.
I am your person if you need help:
* Translation from English to Bulgarian or the oposite
* Proofreading
* Photo Editing, Power Point Presentations
I am service-oriented person with more than 1 year background in Customer Service in fast-paced environment.
My core competencies include creativity, decision making, problem solving, as well as excellent communication and time-management skills. I am also goal-oriented and dedicated to high levels of customer satisfaction.
I strive to handle tasks with accuracy and to deliver high quality work that I am proud of.
I am your person if you need help:
* Translation from English to Bulgarian or the oposite
* Proofreading
* Photo Editing, Power Point Presentations
Markets
United Kingdom
Language
German
Good
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - 2019
job
Call Centre Agent
Econt Express Ltd.
Responsibilities & Achievements
• Receive phone calls and provide customers with information, take
messages or transfer calls to the appropriate individuals.
• Help clients solve problems and deal with complaints
• Check to ensure that appropriate changes were made to resolve
customer's problems.
• Create, enter and maintain information into databases.
• Receive phone calls and provide customers with information, take
messages or transfer calls to the appropriate individuals.
• Help clients solve problems and deal with complaints
• Check to ensure that appropriate changes were made to resolve
customer's problems.
• Create, enter and maintain information into databases.
Agent
2017 - 2018
job
Hotel Receptionist
Cosmopolitan Hotel.
Responsibilities & Achievements
• Make and confirm bookings.
• Greet customers, register and assign rooms to the hotel guests.
• Issue room keys and escorting instructions to porters.
• Answer phone calls and reply to emails.
• Contact housekeeping and maintenance staff when guests report
problems.
• Create reports and data summary.
• Make and confirm bookings.
• Greet customers, register and assign rooms to the hotel guests.
• Issue room keys and escorting instructions to porters.
• Answer phone calls and reply to emails.
• Contact housekeeping and maintenance staff when guests report
problems.
• Create reports and data summary.
Receptionist
My education
2017
-
2021
St Cyril and St Methodius University of Veliko Tarnovo
Undergraduate degree, Bachelor of Science Degree in Psychology, Distance Learning Form
Undergraduate degree, Bachelor of Science Degree in Psychology, Distance Learning Form
2016
-
2017
Cambridge Advanced English Certificate
(CAE), Level C1
(CAE), Level C1
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