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jobs
Looking for a work from home opportunity. People Partner
rachel burgess
,
Macclesfield, United Kingdom
Experience
Other titles
Skills
I'm offering
Experienced HR Executive Lead with a demonstrated history of working in the Human Resources and MSP industry. Skilled in Analytics, Communication, HR Policies, Teamwork, and Organisational Development, I work closely with leaders across the business, helping to navigate their future growth, its people and beyond.
Markets
United Kingdom
Language
English
Fluently
Ready for
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - 2019
job
HR Operations Manager, Kelly OCG Sydney
unknown.
KellyOCG is the leading global advisor of talent supply chain strategies, aligning talent strategy to business strategy across all internal and external worker categories. They connect talent and business together in a way that advances careers and business goals alike.
Strategy / APAC Management Team
• Part of the APAC Management team (consisted of 9 people)
• Managed the successful implementation of the Program Management Office
• Analysed performance goals and service level agreements to ensure we were meeting and surpassing client expectations
• Provided client satisfaction HR Metrics to leadership team. Achieved an increase of 20% satisfaction across the board in 6 months
• Worked with the leadership team to develop our global OKR process and championed this with my own team to keep motivations high. All OKR's were achieved
People Leader
• Managed a team of 6 individuals
• Engaged with Program Managers and Resourcing Specialists to forecast upcoming workload requirements. i.e. peaks in recruitment
• Engaged with all relevant stakeholders to seek feedback on PMO hub performance to understand gaps in delivery. Increased satisfaction from 71% to 93% in 6 months.
• Proactively reviewed program KPI/SLAs that had a direct correlation to the PMO Hub to ensure we were achieving them
• Supported the successful hiring, orientation and training of new staff
• Identified team development opportunities
• Monitored ongoing performance and capabilities of the PMO hub, and presented performance highlights as required to senior management
• Individual Career Development plans
HR Operations
• Facilitated provision of the operational support to KellyOCG clients, ensuring all administrative activities & functions delivered by my team align with the overall objectives and Service Level Agreements of the KellyOCG Managed Program
• Ensured that all key service delivery objectives were met by taking an active role in continuous improvement of service delivery processes
• Supported Process Excellence in identifying process improvements and efficiencies on existing and new MSP programs and trained the wider team accordingly
• Supported the ad-hoc creation, analysis and maintenance of reporting required to support operational efficiency & compliance
• Developed Subject Matter Expertise on each of KellyOCG's clients VMS, policies, processes, structures etc in support of a compliant and efficient operation
• Designed and executed the APAC Onboarding Program for new starters and trained new managers on the process
Culture
• Planned and executed training sessions for the entire company (up to 40 attendees per session)
• Designed and analysed global employee satisfaction survey and presented results back to the senior leadership team. Drove company planning to improve satisfaction score
• Colloborated with the APAC VP to design and deliver the company values. Trained global leadership team on these and how we will use them day to day
• Organised quarterly awards evening to recognise outstanding employees
Strategy / APAC Management Team
• Part of the APAC Management team (consisted of 9 people)
• Managed the successful implementation of the Program Management Office
• Analysed performance goals and service level agreements to ensure we were meeting and surpassing client expectations
• Provided client satisfaction HR Metrics to leadership team. Achieved an increase of 20% satisfaction across the board in 6 months
• Worked with the leadership team to develop our global OKR process and championed this with my own team to keep motivations high. All OKR's were achieved
People Leader
• Managed a team of 6 individuals
• Engaged with Program Managers and Resourcing Specialists to forecast upcoming workload requirements. i.e. peaks in recruitment
• Engaged with all relevant stakeholders to seek feedback on PMO hub performance to understand gaps in delivery. Increased satisfaction from 71% to 93% in 6 months.
• Proactively reviewed program KPI/SLAs that had a direct correlation to the PMO Hub to ensure we were achieving them
• Supported the successful hiring, orientation and training of new staff
• Identified team development opportunities
• Monitored ongoing performance and capabilities of the PMO hub, and presented performance highlights as required to senior management
• Individual Career Development plans
HR Operations
• Facilitated provision of the operational support to KellyOCG clients, ensuring all administrative activities & functions delivered by my team align with the overall objectives and Service Level Agreements of the KellyOCG Managed Program
• Ensured that all key service delivery objectives were met by taking an active role in continuous improvement of service delivery processes
• Supported Process Excellence in identifying process improvements and efficiencies on existing and new MSP programs and trained the wider team accordingly
• Supported the ad-hoc creation, analysis and maintenance of reporting required to support operational efficiency & compliance
• Developed Subject Matter Expertise on each of KellyOCG's clients VMS, policies, processes, structures etc in support of a compliant and efficient operation
• Designed and executed the APAC Onboarding Program for new starters and trained new managers on the process
Culture
• Planned and executed training sessions for the entire company (up to 40 attendees per session)
• Designed and analysed global employee satisfaction survey and presented results back to the senior leadership team. Drove company planning to improve satisfaction score
• Colloborated with the APAC VP to design and deliver the company values. Trained global leadership team on these and how we will use them day to day
• Organised quarterly awards evening to recognise outstanding employees
Recruitment, UP, Service Delivery, Manager, MSP, Processes, Forecast, Team development, Office, Development, KPI, Implementation, Support, Design, Compliance, Service, Management, Onboarding, Operations manager, Leadership, Program Management, Continuous improvement, PMO, Training, Operations, Business strategy
2016 - 2018
job
HR Vendor Management Specialist
Kelly OCG.
I partnered with my clients to be the lead advisor of talent supply chain strategies that enabled them to achieve their business goals by aligning talent strategy to business strategy across all their contingent workforce.
Primary responsibilities included:
• Maintained a positive relationship between the clients, vendors and Contractor Central team
• Hosted client briefing calls for new positions - identify key competencies, skills and experience required
• Liaised with our preferred panel of recruitment agencies to obtain new starter information or provide clarity on the required contractor documentation
• Confirmed assignment logistics between hiring manager and vendors regarding the contractors' assignments
• Delivered activities to support end to end resourcing cycle - from the initial call to offer / acceptance on each position
• Worked with hiring managers with actions they needed to undertake on the VMS technology such as approving hires and timesheets
• Responsible for VMS with any changes to the existing contractors' terms
• Offered advice to hiring manager's relating to the process, technology training and providing resolutions with any issues
Primary responsibilities included:
• Maintained a positive relationship between the clients, vendors and Contractor Central team
• Hosted client briefing calls for new positions - identify key competencies, skills and experience required
• Liaised with our preferred panel of recruitment agencies to obtain new starter information or provide clarity on the required contractor documentation
• Confirmed assignment logistics between hiring manager and vendors regarding the contractors' assignments
• Delivered activities to support end to end resourcing cycle - from the initial call to offer / acceptance on each position
• Worked with hiring managers with actions they needed to undertake on the VMS technology such as approving hires and timesheets
• Responsible for VMS with any changes to the existing contractors' terms
• Offered advice to hiring manager's relating to the process, technology training and providing resolutions with any issues
Business strategy, Training, Management, Technology, Recruitment, Vendor Management, Support, Manager
2014 - 2015
job
Organisational Development Partner
Betfair.
Betfair is an online gambling company which operates the world's largest online betting exchange. I worked alongside the OD manager to provide training and people support to a company of more than 1500+ employees.
Primary responsibilities included:
• Managed two graduates throughout their 6-month HR internship - coaching, training, and performance management
• Monitored the engagement of staff in their jobs and aimed to increase the motivation of employees in the company, as a result decrease the turnover of our staff
• Lead the project for establishing company values back in the daily culture of the organisation
• Chaired focus groups with employees to gather their feedback on certain aspects we felt needed changing in the company
• Revamped the entire induction program across all locations
• Organised the monthly new starter lunch with the CEO, and presented back their feedback to the HR Director on how we can strategically improve based on new starters first impressions
• First point of contact for the 18-month graduate program including assessment centers and client briefs
Primary responsibilities included:
• Managed two graduates throughout their 6-month HR internship - coaching, training, and performance management
• Monitored the engagement of staff in their jobs and aimed to increase the motivation of employees in the company, as a result decrease the turnover of our staff
• Lead the project for establishing company values back in the daily culture of the organisation
• Chaired focus groups with employees to gather their feedback on certain aspects we felt needed changing in the company
• Revamped the entire induction program across all locations
• Organised the monthly new starter lunch with the CEO, and presented back their feedback to the HR Director on how we can strategically improve based on new starters first impressions
• First point of contact for the 18-month graduate program including assessment centers and client briefs
Coaching, Training, Exchange, Performance Management, Management, Organisational development, Support, Motivation, Development, Ceo, Assessment, Organization, Online, Manager, Internship
2013 - 2013
job
HR Support Partner
Results international.
Results International provides independent M&A, fundraising and additional corporate finance advice to entrepreneurs, corporates and investors in the marketing, technology and healthcare sectors.
Primary responsibilities included:
• First point of contact for all HR queries throughout the employee lifecycle
• Administration for the HR function
• Onboarded all new starters and supplier
Primary responsibilities included:
• First point of contact for all HR queries throughout the employee lifecycle
• Administration for the HR function
• Onboarded all new starters and supplier
Marketing, Administration, Fundraising, M&A, Finance, Technology, Support, International
My education
2008
-
2011
Loughborough University
BSc, Social Psychology BSc
BSc, Social Psychology BSc
2006
-
2008
The Kings School
N/a, Psychology
N/a, Psychology
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