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User Experience Consultant
Paul Somerville
,
York, United Kingdom
Experience
Other titles
Skills
I'm offering
With over 18 years of experience in digital design, optimisation and humanising technology based on user research and analytical insight. I combine UR, UX, UI, Creative and Brand Design disciplines to create user experiences that satisfy both sides of the human brain to deliver functional and emotional satisfaction. I am extremely passionate about people and channel this passion both when creating products and experiences for users and when working with clients, stakeholders and colleagues.
Markets
United Kingdom
Links for more
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Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - 2019
job
User Research Lead (Contact)
HMRC.
It was a huge compliment to be asked back to the HMRC.
Strategically plan and lead user research activities within a new HOSS Service Team. Aligned user
research activities with wider plans to inform service proposition, including:
Strategic insight
Understand organisational strategy and objectives. Align user research activities with objectives to create strategic insights that informed service policy and proposition.
Inclusive research
Understand the diversity of users of government services and how to include all kinds of users in appropriate research activities that helped the team deliver an accessible service.
Strategically plan and lead user research activities within a new HOSS Service Team. Aligned user
research activities with wider plans to inform service proposition, including:
Strategic insight
Understand organisational strategy and objectives. Align user research activities with objectives to create strategic insights that informed service policy and proposition.
Inclusive research
Understand the diversity of users of government services and how to include all kinds of users in appropriate research activities that helped the team deliver an accessible service.
User research, Research, Service, It
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