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Business Planning, Strategy and Development Specialist
Duane Hudlin
,
Thornton Heath, United Kingdom
Experience
Other titles
Skills
I'm offering
I am a forward-thinking individual who has a drive, ambition, and ability, all of which are traits that are vital for effective business management. I possess strong team working, organisational and interpersonal skills gained through my academic and work experience enabling me to work individually, using my own initiative, or as part of a group. I consider my key strengths to be the ability to make analytical judgments, people management, making decisions, assessing business situations and identifying important points. I have extensive IT skills that I can utilize for various purposes. For example, I can collate and maintain a database for administrative as well as financial control purposes. I am also able to devise spreadsheets, which allow forecasts to be projected and, can produce tools such as graphs that can aid in planning or designing. I possess key skills, for example, the ability to juggle different undertakings, while ensuring that priorities and deadlines are at the forefront of my planning.
In addition to being flexible and responsive, I have acquired many skills such as assessing eligibility and suitability for claimants and making complex decisions
In addition to being flexible and responsive, I have acquired many skills such as assessing eligibility and suitability for claimants and making complex decisions
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2018 - 2019
job
Decision Maker
European Intake Unit.
- Delivering high quality decisions in accordance with the Dublin Regulations and Section 67 Immigration Act process meeting/exceeding targets set.
- Maintaining accurate and timely database records.
- Assessing and responding to legal challenges under the Dublin process as promptly as possible.
- Developing specialist knowledge of legislation and policy, escalating more complex issues to senior colleagues.
- Dealing with telephone and email enquiries.
- Managing own caseload and progressing cases to a conclusion as quickly as possible.
- Liaising with Local Authorities and external stakeholders on safeguarding issues.
- Liaising with various stakeholders to enable effective transfers of minors from member states.
- Completing ad-hoc tasks to assist the progress of cases.
- Complying fully with UKVI Management and Data protection policies.
- Assisting with Border Force at ports with family reunification process. Applicant We are looking for individuals with strong organisational, written and communication skills, as well as the ability to work under pressure, at pace and to strict deadlines.
- Maintaining accurate and timely database records.
- Assessing and responding to legal challenges under the Dublin process as promptly as possible.
- Developing specialist knowledge of legislation and policy, escalating more complex issues to senior colleagues.
- Dealing with telephone and email enquiries.
- Managing own caseload and progressing cases to a conclusion as quickly as possible.
- Liaising with Local Authorities and external stakeholders on safeguarding issues.
- Liaising with various stakeholders to enable effective transfers of minors from member states.
- Completing ad-hoc tasks to assist the progress of cases.
- Complying fully with UKVI Management and Data protection policies.
- Assisting with Border Force at ports with family reunification process. Applicant We are looking for individuals with strong organisational, written and communication skills, as well as the ability to work under pressure, at pace and to strict deadlines.
Database, Management, Data protection
2015 - 2018
job
relation to quantity, quality and customer service
Her Majesty Passport Office.
- Oversee a team of 8 members ensuring that they meet the agreed targets in relation to quantity, quality and customer service.
- Oversee the use of procedures and apply appropriate management controls to comply with HM Passport Office policy and best practice guidelines.
- Complete the induction of new members of staff, manage individual performance levels and address development needs.
- Formulate plans if any areas of improvement are identified. manage the attendance, deployment and availability of staff.
- Manage performance so as to meet agreed targets in relation to quantity, quality and customer service as defined by the local Business Plan.
- Overseeing the integrity and accuracy of the work of the team so as to comply with key policy imperatives and security instructions.
- Ensuring all dealings with customers are handled in a timely, courteous and helpful manner.
- Managing use of procedures in the team and apply appropriate management control to comply with HM Passport Office policy and best practice guidelines.
- Manage attendance, deployment and availability of staff to provide the best match between available resources and likely demand.
- Brief staff, complete the induction of new members of staff, manage individual performance levels and address development needs and potential.
- Maintaining up to date knowledge and understanding of legislation, policy, procedure and best practice.
- Manage my own time to complete all work efficiently and meet agreed service level response times.
- Responsibility for own performance and personal development.
- Oversee the use of procedures and apply appropriate management controls to comply with HM Passport Office policy and best practice guidelines.
- Complete the induction of new members of staff, manage individual performance levels and address development needs.
- Formulate plans if any areas of improvement are identified. manage the attendance, deployment and availability of staff.
- Manage performance so as to meet agreed targets in relation to quantity, quality and customer service as defined by the local Business Plan.
- Overseeing the integrity and accuracy of the work of the team so as to comply with key policy imperatives and security instructions.
- Ensuring all dealings with customers are handled in a timely, courteous and helpful manner.
- Managing use of procedures in the team and apply appropriate management control to comply with HM Passport Office policy and best practice guidelines.
- Manage attendance, deployment and availability of staff to provide the best match between available resources and likely demand.
- Brief staff, complete the induction of new members of staff, manage individual performance levels and address development needs and potential.
- Maintaining up to date knowledge and understanding of legislation, policy, procedure and best practice.
- Manage my own time to complete all work efficiently and meet agreed service level response times.
- Responsibility for own performance and personal development.
Deployment, Customer service, Management, Service, Security, Development, Office, UP
2013 - 2015
temp
Senior Football Coach, (Part Time)
Hanwell Sports Academy.
- Managing and rendering football coaching skills and techniques for children in several contracted schools within the London Borough of Ealing.
- Planning, developing and conducting football sessions for 5-16 age during school terms, weekends, and holidays taking place within schools and in the community.
- Advising on correct equipment usage and ensure availability for appropriate sessions.
- Managing several team's fixture schedule while also liaising with the parents of children registered for matches.
- Manager for Hanwell football club under 9s - under my leadership, the team won the Under 12 West Middlesex and Hayes Youth Cup in 2013.
- Planning, developing and conducting football sessions for 5-16 age during school terms, weekends, and holidays taking place within schools and in the community.
- Advising on correct equipment usage and ensure availability for appropriate sessions.
- Managing several team's fixture schedule while also liaising with the parents of children registered for matches.
- Manager for Hanwell football club under 9s - under my leadership, the team won the Under 12 West Middlesex and Hayes Youth Cup in 2013.
Coaching, Leadership, Rendering, Community, Coach, Manager
2009 - 2012
job
Events Coordinator & Marketing Assistant
Next Level Poison.
(voluntary)
- Advertising events on social media platforms (Facebook, Twitter, and Linked in)
- Attracting sponsors to buy into the events, which increased revenue by 20%.
- Built strong relationships with media brands such as BBC 1 Extra and MTV Base to promote our events.
- Updated the website daily with information for upcoming events and artist performances schedules.
- Building positive business relationships with 5 new businesses were they came on board for future collaborations allowing the business brand awareness to expand while generating more income for the business.
- Advertising events on social media platforms (Facebook, Twitter, and Linked in)
- Attracting sponsors to buy into the events, which increased revenue by 20%.
- Built strong relationships with media brands such as BBC 1 Extra and MTV Base to promote our events.
- Updated the website daily with information for upcoming events and artist performances schedules.
- Building positive business relationships with 5 new businesses were they came on board for future collaborations allowing the business brand awareness to expand while generating more income for the business.
Social Media, Marketing, Advertising, Facebook, Website, Twitter, Coordinator, Social
2007 - 2011
job
Shell Driver's Club Complaints Manager
Arvato Loyalty Services.
(Full Time)
- Conducting research and analysing data for marketing and promotional purposes, which over a 2-year period grew the company's total customers by 10%.
- Leading the customer service team to achieve their daily and weekly targets, while ensuring that quality and productivity remained at an all time high.
- Scheduling training for new members of staff, ensuring they were well equipped and trained to meet the high demands of the business as well my team.
- Handling complex complaints from customers regarding their accounts and conducting successful investigations into claims on behalf of the company.
- Conducting research and analysing data for marketing and promotional purposes, which over a 2-year period grew the company's total customers by 10%.
- Leading the customer service team to achieve their daily and weekly targets, while ensuring that quality and productivity remained at an all time high.
- Scheduling training for new members of staff, ensuring they were well equipped and trained to meet the high demands of the business as well my team.
- Handling complex complaints from customers regarding their accounts and conducting successful investigations into claims on behalf of the company.
Marketing, Research, Training, Customer service, Service, Manager
2005 - 2007
job
Project Assistant, (Full Time)
Public Transport Service Cooperation.
- Installing and updating software programmes used by the different departments within the business.
- Successfully troubleshooting any I.T related problems within the head office and other offices around the country.
- Successfully troubleshooting any I.T related problems within the head office and other offices around the country.
Office, Software
My education
University of West London
Bachelors, Management
Bachelors, Management
Southern Academy
Hndhncorequivalent, Managing Financial Resources & Decisions (Minor in Business)
Hndhncorequivalent, Managing Financial Resources & Decisions (Minor in Business)
n/a
GCSEs, Grades A-C including Maths and English
GCSEs, Grades A-C including Maths and English
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