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Senior
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0
jobs
Natalia Harkin
,
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
Spanish
Good
Ready for
My experience
2019 - ?
freelance
Mortgage Services Consultant
Computershare (Homeloan Management Limited), Pioneer House, Ulster Science and Business Park.
Derry: Mortgage Services Consultant
- While working in Computershare I contribute to the provision of an efficient and effective administrative service for all processes within the mortgage lifecycle. Dealing with all inbound and outbound telephone calls with customers and third parties, taking full ownership of the customer enquiry to ensure that customer queries are dealt with promptly and accurately so that every customer receives an appropriate outcome.
- Whilst working for Computershare I am responsible for answering queries regarding customers mortgage accounts and ensuring that no information is given to unauthorised parties. I am also responsible to taking payments, working with direct debits and by aiding customers with making payments by other methods.
- While working in Computershare I contribute to the provision of an efficient and effective administrative service for all processes within the mortgage lifecycle. Dealing with all inbound and outbound telephone calls with customers and third parties, taking full ownership of the customer enquiry to ensure that customer queries are dealt with promptly and accurately so that every customer receives an appropriate outcome.
- Whilst working for Computershare I am responsible for answering queries regarding customers mortgage accounts and ensuring that no information is given to unauthorised parties. I am also responsible to taking payments, working with direct debits and by aiding customers with making payments by other methods.
Service, Processes
2018 - 2019
job
Duty Manager
B&M Stores, Crescent Link.
- As Duty Manager I was responsible for ensuring all staff, including myself, delivery excellent customer service to every customer and to meet and often exceed expectations of customers.
- During my time in B&M I was also accountable for stock management and ensuring each aisle is stocked and presented with up to date and in date stock while rotating stock throughout each season. I also adjust stock levels in store and handle stock transfers to and from the store.
- I was also fully trained in our cash off; following cash handling procedures, working with tills and regular banking.
- During my time in B&M I was also accountable for stock management and ensuring each aisle is stocked and presented with up to date and in date stock while rotating stock throughout each season. I also adjust stock levels in store and handle stock transfers to and from the store.
- I was also fully trained in our cash off; following cash handling procedures, working with tills and regular banking.
Customer service, Management, Service, Banking, UP, Manager
2013 - 2018
job
Shift Manager
Mc Donalds, Crescent Link.
- I was responsible for the efficient management of staff during each shift. I am expected to ensure customers receive quick, accurate and friendly service.
- I was also in charge of ensuring crew members follow procedures in order to provide customers with Gold standard products and Gold Standard service.
- I was also responsible for stock management, in order to reduce waste throughout each shift, along with ensuring each staff member is fully trained, while ensuring that all staff are aware of cash policies and health and safety policies and any updates to these.
- I was also in charge of ensuring crew members follow procedures in order to provide customers with Gold standard products and Gold Standard service.
- I was also responsible for stock management, in order to reduce waste throughout each shift, along with ensuring each staff member is fully trained, while ensuring that all staff are aware of cash policies and health and safety policies and any updates to these.
Management, Service, Safety, Health, Manager
2016 - 2016
freelance
Archive Volunteer
Liverpool Central Library.
- I took part in weekly volunteer sessions in the central library Archive office whilst in the final year of my degree.
- I was allocated a wide range of documents, letters and photographs which needed categorized, box listed, and catalogued for the Archivist to review.
- During my time in the archive office I became familiar with using the software C.A.L.M. whilst cataloguing the collection.
- I was allocated a wide range of documents, letters and photographs which needed categorized, box listed, and catalogued for the Archivist to review.
- During my time in the archive office I became familiar with using the software C.A.L.M. whilst cataloguing the collection.
C, Office, Software
2012 - 2012
freelance
Library Assistant Volunteer
Derry Central Library.
- I was tasked with assisting members of the public with inquiries within both the library stock and Archives.
- I was also responsible for categorizing old newspaper articles as well as issuing, ordering and returning items whilst ensuring each item was returned to its correct location; be it in the same library or another.
- I am now able and confident when working with microfiche readers and microfilm rolls as well as working on library systems such as ALICE and GALAXY.
- I was also responsible for categorizing old newspaper articles as well as issuing, ordering and returning items whilst ensuring each item was returned to its correct location; be it in the same library or another.
- I am now able and confident when working with microfiche readers and microfilm rolls as well as working on library systems such as ALICE and GALAXY.
It
My education
Liverpool John Moores University
History Undergraduate Degree, History
History Undergraduate Degree, History
Thornhill College
Secondary, History
Secondary, History
Thornhill College
Secondary, History
Secondary, History
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