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Senior
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0
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Strong Telecoms project profile, specialising in cloud based technologies
Andrew Blackburn
,
Manchester, United Kingdom
Experience
Other titles
Skills
I'm offering
The gig economy is here and this is what I can do for you...
20+ years in the B2B Telecoms space. I understand the requirements of my customers. Delivering complex projects to the highest standards daily is my bread and butter, to medium and large businesses.
MPLS/WAN/Cloud Firewall/Telephony/Internet breakout
You'll find me direct - time is always of the essence, so let's not waste it.
Recently completed a year and a half project for a very well known UK wide furniture company and currently managing the voice and data infrastructure change for a global construction manufacturer.
20+ years in the B2B Telecoms space. I understand the requirements of my customers. Delivering complex projects to the highest standards daily is my bread and butter, to medium and large businesses.
MPLS/WAN/Cloud Firewall/Telephony/Internet breakout
You'll find me direct - time is always of the essence, so let's not waste it.
Recently completed a year and a half project for a very well known UK wide furniture company and currently managing the voice and data infrastructure change for a global construction manufacturer.
Markets
United States
(Remote
only)
United Kingdom
France
(Remote
only)
Germany
(Remote
only)
Lithuania
(Remote
only)
Denmark
(Remote
only)
Norway
(Remote
only)
Sweden
(Remote
only)
Finland
(Remote
only)
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2017 - ?
job
Solutions Delivery Manager
Gamma.
Responsible for leading and managing portfolios of customer projects; complex data, voice and MPLS based products.
R & R:
• Customer orientated - dynamic, logical approach to identifying and fulfilling requirements.
• Interface at all levels to people of varying technical capability.
• Strong negotiator.
• Focused on quality and results, plus strong attention to detail.
• Highly organised.
• Responsive to change and excels under pressure.
• Supporting Pre-sales / Sales from Project Start-up through to handover.
• Authoritative in customer face to face environments, leading meetings and representing company in a professional manner.
R & R:
• Customer orientated - dynamic, logical approach to identifying and fulfilling requirements.
• Interface at all levels to people of varying technical capability.
• Strong negotiator.
• Focused on quality and results, plus strong attention to detail.
• Highly organised.
• Responsive to change and excels under pressure.
• Supporting Pre-sales / Sales from Project Start-up through to handover.
• Authoritative in customer face to face environments, leading meetings and representing company in a professional manner.
Sales, Detail, Negotiator, Responsive, UP, Manager
2013 - 2017
job
Project Manager
Direct Response Ltd.
Responsible for delivering telecoms projects within the framework of scope, schedule, finance,
resource, risk and quality
Duties:
Planning, monitoring, controlling and ensuring delivery of all aspects of projects, so that the benefits
can be realised.
Motivating everyone involved to achieve the objectives, whilst maintaining control of the main
constraints which are time, cost and quality.
Preparing project management plans using a complete toolkit to clearly define the objectives,
requirements, high-level and subsequently detailed scope, product/work/organisational breakdown
structures, responsibility assignment matrix, assumptions and risk logs, activity network, Gantt chart and resource histogram.
Coordinating workshops, meetings and conference calls to discuss, define, identify, troubleshoot,
plan and examine for risks, dependencies, tasks, activity networks and prepare contingencies in advance
Employing a five-phase project life-cycle across all projects including concept, definition,
development, handover, project review and close with gate reviews at the end of each phase.
Managing the change control process of recording, reviewing, assessing, seeking a decision from the sponsor and implementing if accepted
Scheduling of all resource and procurement of external provider resource
Collaborating closely with team managers and supporting colleagues as needed
Resolving conflicts when necessary between people
Data integrity - Updating bespoke complex multi-platform internal systems in real time accurately
Escalation management with external suppliers
Feeding back lessons learned into the whole team, on a daily basis.
Developing the end to end customer journey, aiming to deliver a consistently outstanding
experience
We used a blended in-house methodology which includes PRINCE2 and APMP learnings
resource, risk and quality
Duties:
Planning, monitoring, controlling and ensuring delivery of all aspects of projects, so that the benefits
can be realised.
Motivating everyone involved to achieve the objectives, whilst maintaining control of the main
constraints which are time, cost and quality.
Preparing project management plans using a complete toolkit to clearly define the objectives,
requirements, high-level and subsequently detailed scope, product/work/organisational breakdown
structures, responsibility assignment matrix, assumptions and risk logs, activity network, Gantt chart and resource histogram.
Coordinating workshops, meetings and conference calls to discuss, define, identify, troubleshoot,
plan and examine for risks, dependencies, tasks, activity networks and prepare contingencies in advance
Employing a five-phase project life-cycle across all projects including concept, definition,
development, handover, project review and close with gate reviews at the end of each phase.
Managing the change control process of recording, reviewing, assessing, seeking a decision from the sponsor and implementing if accepted
Scheduling of all resource and procurement of external provider resource
Collaborating closely with team managers and supporting colleagues as needed
Resolving conflicts when necessary between people
Data integrity - Updating bespoke complex multi-platform internal systems in real time accurately
Escalation management with external suppliers
Feeding back lessons learned into the whole team, on a daily basis.
Developing the end to end customer journey, aiming to deliver a consistently outstanding
experience
We used a blended in-house methodology which includes PRINCE2 and APMP learnings
Project Management, Project Manager, Prince2, Procurement, Controlling, Management, Finance, Network, Workshops, Monitoring, Development, Framework, Manager
2011 - 2013
job
Project & Delivery Co-coordinator
Freedom Communications.
As Project and Delivery Coordinator this role involved working closely with the sponsors, end users,
engineering and service teams to effectively manage orders and in some cases, 2nd line faults with vendors. Daily administration requirements included the processing of all stakeholder enquiries,
provisioning of new orders project deployments. Customer service excellence was always my
objective in these transactions.
Duties:
Interfacing with the sales, accounts and inventory departments to effectively manage the validation of all orders onto the corporate database.
Processing of incoming customer queries (internal and external), managing large and small orders
whilst delivering excellent customer service.
Ensuring all work is accurate and costed correctly.
Managed the distribution of orders after they were proven to be commercially viable.
Maintaining a meticulous level of accuracy and attention to detail.
Building good communication skills to deal with a wide variety of people.
Facilitating any abnormal scenarios which would fall outside of the processes in place.
Complete all work tasks and respond to customer needs within Organisational Level Agreements
(OLA's)
Co-coordinating the delivery of professional services and unified communications equipment whether in-house or through external providers.
Skills & Accreditation
Avaya - APSS - SME Communications
APMP - Course taken exam outstanding
PRINCE2 - Foundation. Practitioner exam retake required
WLAN - Samsung Wireless Enterprise and Aruba Networks
Gamma Horizon / MyInbound / SIP Trunks / Virtual Numbers
BT IPVS
Microsoft Lync - test site deployments
CRM Integration
Reading Java in two Semesters by Quentin Charatan & Aaron Kans (third edition)
Previous PBX Accreditations
Panasonic DBS Panasonic KXT Panasonic KXDT Samsung OfficeServ Siemens HiPath
Toshiba Strata & CTX Avaya IPOffice
engineering and service teams to effectively manage orders and in some cases, 2nd line faults with vendors. Daily administration requirements included the processing of all stakeholder enquiries,
provisioning of new orders project deployments. Customer service excellence was always my
objective in these transactions.
Duties:
Interfacing with the sales, accounts and inventory departments to effectively manage the validation of all orders onto the corporate database.
Processing of incoming customer queries (internal and external), managing large and small orders
whilst delivering excellent customer service.
Ensuring all work is accurate and costed correctly.
Managed the distribution of orders after they were proven to be commercially viable.
Maintaining a meticulous level of accuracy and attention to detail.
Building good communication skills to deal with a wide variety of people.
Facilitating any abnormal scenarios which would fall outside of the processes in place.
Complete all work tasks and respond to customer needs within Organisational Level Agreements
(OLA's)
Co-coordinating the delivery of professional services and unified communications equipment whether in-house or through external providers.
Skills & Accreditation
Avaya - APSS - SME Communications
APMP - Course taken exam outstanding
PRINCE2 - Foundation. Practitioner exam retake required
WLAN - Samsung Wireless Enterprise and Aruba Networks
Gamma Horizon / MyInbound / SIP Trunks / Virtual Numbers
BT IPVS
Microsoft Lync - test site deployments
CRM Integration
Reading Java in two Semesters by Quentin Charatan & Aaron Kans (third edition)
Previous PBX Accreditations
Panasonic DBS Panasonic KXT Panasonic KXDT Samsung OfficeServ Siemens HiPath
Toshiba Strata & CTX Avaya IPOffice
Service, Processes, Lync, Processing, Enterprise, SIP, Detail, Coordinator, Wireless, Engineering, Java, Test, Sales, Integration, Customer service, SoMe, Database, Prince2, CRM, Administration
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