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Strong managerial profile specialising in customer care
Adam Arian
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
An experienced Facilities Manager with almost 20 years experience of providing an outstanding level of customer care. Excellent communication and influencing skills, combined with strong analytical and problem solving skills. Proven ability to lead and manage teams and projects effectively, with attention to detail whilst capable of seeing and understanding the implications of the bigger picture. A confident decision maker who consults and keeps stakeholders fully informed. Holds experience in commercial environments which involve a high level of time management, prioritising responsibilities and the handling of complex, varied work skills together with practical hands-on knowledge of IT. Qualified in both facilities management and advanced health and safety training.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2015 - ?
job
Director of Operations
Hamilton Transport Services.
Promote Health and Safety standards, seeking to implement methods to further improve
performance.
• Deliver against customer expectations with the service level agreements and to continuously
improve customer care levels through accurate monitoring and process changes within a
cost-efficient and traceable framework.
• Monitor and review performance against predefined KPIs, taking prompt and appropriate
action to correct any shortfalls.
• First point of contact to provide support to the team in resolving queries and issues as they
arise.
performance.
• Deliver against customer expectations with the service level agreements and to continuously
improve customer care levels through accurate monitoring and process changes within a
cost-efficient and traceable framework.
• Monitor and review performance against predefined KPIs, taking prompt and appropriate
action to correct any shortfalls.
• First point of contact to provide support to the team in resolving queries and issues as they
arise.
Operations, Service, Support, Safety, Monitoring, Health, Framework
2011 - 2015
job
Facilities Manager
Kids Company.
Prepare documents to put out tenders for contractors, project manage, supervise and coordinate the work of contractors, investigate the availability and suitability of options for new
premises, calculate and compare costs for required goods and services to achieve maximum
value for money, plan for future development in line with strategic business objectives,
manage and lead change to ensure minimum disruption to core activities.
• Direct, coordinate and plan essential services such as reception, security, maintenance, mail,
archiving, cleaning, catering, waste disposal and recycling, ensure buildings meet health and safety requirements and that facilities comply with legislation.
• Keep staff safe, and plan best allocation and utilisation of space and resources for new
buildings, or re-organising of current premises.
• Check that agreed work by staff or contractors has been completed satisfactorily and follow
up on any deficiencies, coordinate and lead multiple teams, use performance management
techniques to monitor and demonstrate achievement of agreed service levels and lead
improvements. Respond appropriately to emergencies as they arise.
premises, calculate and compare costs for required goods and services to achieve maximum
value for money, plan for future development in line with strategic business objectives,
manage and lead change to ensure minimum disruption to core activities.
• Direct, coordinate and plan essential services such as reception, security, maintenance, mail,
archiving, cleaning, catering, waste disposal and recycling, ensure buildings meet health and safety requirements and that facilities comply with legislation.
• Keep staff safe, and plan best allocation and utilisation of space and resources for new
buildings, or re-organising of current premises.
• Check that agreed work by staff or contractors has been completed satisfactorily and follow
up on any deficiencies, coordinate and lead multiple teams, use performance management
techniques to monitor and demonstrate achievement of agreed service levels and lead
improvements. Respond appropriately to emergencies as they arise.
Performance Management, Management, Service, Security, Safe, Reception, Safety, Development, Health, Manager, UP
2008 - 2011
job
Facilities & Operations Manager
unknown.
Gloves manufacturer
• Responsible for the management of services and processes that support the core business of the company.
• Ensure that best practices were followed for maximum efficiency and that the most suitable
working environment is attained for employees and their activities.
• Actively involved in both strategic planning and day-to-day operations, particularly in relation
to buildings and premises.
• Areas of responsibility included: building and grounds maintenance, cleaning, catering, health
and safety, procurement and contract management, security, space management, utilities and communications and IT infrastructure.
• Responsible for the management of services and processes that support the core business of the company.
• Ensure that best practices were followed for maximum efficiency and that the most suitable
working environment is attained for employees and their activities.
• Actively involved in both strategic planning and day-to-day operations, particularly in relation
to buildings and premises.
• Areas of responsibility included: building and grounds maintenance, cleaning, catering, health
and safety, procurement and contract management, security, space management, utilities and communications and IT infrastructure.
Operations, Strategic Planning, Procurement, It infrastructure, Operations manager, Management, Contract management, Security, It, Support, Infrastructure, Safety, Health, Utilities, Processes, Manager
2005 - 2008
job
Health & Safety Coordinator
Hotel Construction.
• Responsible for planning, implementing and overseeing company's employee safety at work.
• Main duty was to ensure that our company was in compliance and adheres to Occupational Health and Safety (OHS) guidelines to reduce work-related injuries.
• Main duty was to ensure that our company was in compliance and adheres to Occupational Health and Safety (OHS) guidelines to reduce work-related injuries.
Compliance, Safety, Coordinator, Health
1996 - 2005
job
Sales & Operations Manager, B&G Fashion
Stock Team and Store Administrators.
The role included managing all aspects of product flow, after sales, loss prevention,
administration, health & safety & rota management.
• Additionally led, managed and developed the Stock Team and Store Administrators,
partnered with the wider management team to optimise operations across and between all
teams and vendors while continuing to deliver a positive impact on sales, customer service & stock management.
administration, health & safety & rota management.
• Additionally led, managed and developed the Stock Team and Store Administrators,
partnered with the wider management team to optimise operations across and between all
teams and vendors while continuing to deliver a positive impact on sales, customer service & stock management.
Administration, Operations, Fashion, Operations manager, Customer service, Management, Sales, Service, Safety, Health, Manager, LED
My education
South Bank University
BSc, Architecture
BSc, Architecture
n/a
Somecollege, Facilities Management
Somecollege, Facilities Management
City AND Guilds
Secondary, Business & Office Technology (Minor in English)
Secondary, Business & Office Technology (Minor in English)
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