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Karen Levett
,
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
Ready for
My experience
2004 - ?
job
Live Chat and Retention Manager Legal Department
Which? Ltd.
Which? Championing the cause for consumers since 1957, asking probing questions of businesses and manufacturers, and pursuing the answers that put you in the driving seat
Management professional effective at building highly motivated teams, as well as leading cross-functional teams in a fast- paced environment. Managing through change using a structured approach for ensuring that changes are thoroughly and efficiently implemented
◦ Leader and developer of a Live Chat team within the Which? Consumer Organisation • Social Media integration experience • Sales and Service Manager
Key Contributions:
◦ Creating a successful Live Chat Team chatting to 43,936 visitors to legal websites with 2,740 sales 2017-18
◦ Top performing Sales & Service Team achieving month on month 15/25% over target
◦ Retention team conversion increased from 27% to 39%
◦ Transitioning legal business to Bristol from Hertford
◦ Training and On-boarding new staff in Bristol whilst maintaining existing conditions in Hertford
Management professional effective at building highly motivated teams, as well as leading cross-functional teams in a fast- paced environment. Managing through change using a structured approach for ensuring that changes are thoroughly and efficiently implemented
◦ Leader and developer of a Live Chat team within the Which? Consumer Organisation • Social Media integration experience • Sales and Service Manager
Key Contributions:
◦ Creating a successful Live Chat Team chatting to 43,936 visitors to legal websites with 2,740 sales 2017-18
◦ Top performing Sales & Service Team achieving month on month 15/25% over target
◦ Retention team conversion increased from 27% to 39%
◦ Transitioning legal business to Bristol from Hertford
◦ Training and On-boarding new staff in Bristol whilst maintaining existing conditions in Hertford
Social Media, Websites, Training, Integration, Management, Sales, Service, Developer, Retention, Organization, Performing, Service Manager, Manager, Social
My education
?
-
2016
n/a
Unspecified, Foundation certificate (Minor in Management)
Unspecified, Foundation certificate (Minor in Management)
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