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jobs
Mariuca Bolanos-Alves
,
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
Spanish
Fluently
Italian
Fluently
Ready for
My experience
2019 - ?
job
CUSTOMER CARE TEAM LEADER
unknown.
27th April 2019- Present
CUSTOMER CARE TEAM LEADER
Train and develop team members to carry out their work. Work with implementation teams to support new and existing processes. Establish clear objectives and carry out quality verifications.
Performance evaluations. Disciplinary interviews, training and back to work. Etc.
ASOS. Leavesden Watford. UK
Internet, fashion focus, retail business.
CUSTOMER CARE TEAM LEADER
Train and develop team members to carry out their work. Work with implementation teams to support new and existing processes. Establish clear objectives and carry out quality verifications.
Performance evaluations. Disciplinary interviews, training and back to work. Etc.
ASOS. Leavesden Watford. UK
Internet, fashion focus, retail business.
Retail, Training, Fashion, Support, Implementation, Internet, Processes
2014 - ?
job
hand of good fortune
ARTISANAL BOOKBINDER.
Art and crafts.
2017 - 2019
job
CUSTOMER CARE ADVISOR
unknown.
Answer customers query following ASOS procedures and quality standards through Live chat,
social media, email and phone.
social media, email and phone.
Social Media, Social
2014 - 2017
job
PRODUCTIVE OPERATOR
Leavesden.
Assembling, welding, marking, sewing, inspecting, introducing data of work orders, team leader,
instructor, etc..
VERSAR PPS. Shebourne Drive. Tilbrook. MK7 8HX Milton Keynes. UK
UK manufacturer of Decontamination Equipment and Personal Protective Equipment
instructor, etc..
VERSAR PPS. Shebourne Drive. Tilbrook. MK7 8HX Milton Keynes. UK
UK manufacturer of Decontamination Equipment and Personal Protective Equipment
2014 - 2014
job
BUREAU OPERATOR
unknown.
Process the exam scripts. Scanning and introducing of data in the computer.
2011 - 2014
job
MANAGER
bookshunter.net.
Buying and selling of used books. Manufacturing of stationary using recycled paper. Advertising and promotion in various media. Artisan bookbinding.
BOOK'S HUNTER (http:// bookshunter.net) Online store.
Second hand book shop
BOOK'S HUNTER (http:// bookshunter.net) Online store.
Second hand book shop
.Net, Advertising, Net, Http, Online, Manager
2011 - 2012
job
KITCHEN DEPARTMENT TECHNICIAN
Cost control.
agenda, paperwork, event organisation, nursing home's inspections and writing of reports.
FUNDACIÓN GERÓN. Calle Puerta Barqueta nº 1, 41002 Sevilla (SPAIN)
Nursing homes managing company
FUNDACIÓN GERÓN. Calle Puerta Barqueta nº 1, 41002 Sevilla (SPAIN)
Nursing homes managing company
Writing, Event, Organization
2002 - 2008
job
HR MANAGER
unknown.
Recruitment, training and development, negotiations with the works council, work schedules,
holidays, shifts, occupational risk prevention programme coordinator, hygiene plan coordinator,
temporary agencies, outsourcing and external companies, maintenance shifts organization,
receiving and showing clients around our facilities, payroll and social security, registrations and work accidents.
S.A. MANUFACTURA ESPAÑOLA DEL CORCHO. Dolmenes de Valencina. 41907 Valencina de la Concepción, Sevilla (SPAIN)
Manufacture industry
holidays, shifts, occupational risk prevention programme coordinator, hygiene plan coordinator,
temporary agencies, outsourcing and external companies, maintenance shifts organization,
receiving and showing clients around our facilities, payroll and social security, registrations and work accidents.
S.A. MANUFACTURA ESPAÑOLA DEL CORCHO. Dolmenes de Valencina. 41907 Valencina de la Concepción, Sevilla (SPAIN)
Manufacture industry
Training, Recruitment, Security, Outsourcing, Development, Coordinator, Manager, Social
2001 - 2002
job
SECRETARY TO MANAGING DIRECTOR
S.A. MANUFACTURA ESPAÑOLA DEL CORCHO. Dolmenes.
Sevilla (SPAIN)
Manufacture industry
Manufacture industry
2001 - 2001
job
SELECTION EXPERT
unknown.
Short listing curriculum applications, monitoring candidates, databases, writing reports, etc.
TEA CEGOS CONSULTORES. Avda. De San Francisco Javier nº 21, 41005 Sevilla (SPAIN)
Consultancy
TEA CEGOS CONSULTORES. Avda. De San Francisco Javier nº 21, 41005 Sevilla (SPAIN)
Consultancy
Writing, Monitoring, SAN
1999 - 2000
job
SECRETARY TO MANAGING DIRECTOR
unknown.
Agenda, telephone, invoicing, search, selection and hiring of staff, payroll, purchase of materials,
negotiation with providers, preparation and presentation of installation projects, etc.
negotiation with providers, preparation and presentation of installation projects, etc.
Search
1996 - 1999
job
OWNER AND INSTRUCTOR OF A SCUBA DIVING SCHOOL
CHACÓN MONTAJES ELECTRICOS, S.L.
Theoretical and practical training of recreational scuba diving, underwater specialities and first
aids.
ESCUELA DE BUCEO NARVAL. C/ Farmaceutico Murillo Herrera, 9, 41010 Sevilla (SPAIN)
Arts, entertainment and recreation activities
aids.
ESCUELA DE BUCEO NARVAL. C/ Farmaceutico Murillo Herrera, 9, 41010 Sevilla (SPAIN)
Arts, entertainment and recreation activities
Training, C
1996 - 1996
job
BARMAID AND HEAD OF PURCHASES
unknown.
Preparing and serving drinks, cashier and in charge of ordering stock.
1992 - 1994
job
SECRETARY TO MANAGING DIRECTOR
BUCCI'S RESTAURANT.
Correspondence, agenda, travel arrangement, phone answering, invoicing, first to assist
customer complaints and demands, etc.
INGENIERIA DE SISTEMAS TELEMÁTICOS, S.L. Sevilla Este, 41020 Sevilla (SPAIN)
Information and communications
customer complaints and demands, etc.
INGENIERIA DE SISTEMAS TELEMÁTICOS, S.L. Sevilla Este, 41020 Sevilla (SPAIN)
Information and communications
1990 - 1991
job
ADMINISTRATIVE PROOF-READER
TRADUMIR ITALIA SRL.
Rimembranze di Lambrate, 20134 Milan (ITALIA)
1990 - 1990
job
SECRETARY TO MANAGING DIRECTOR
Translations.
Interviewers work control, interpreter for Spanish-speaking clients, statistics
Statistics
1989 - 1990
job
IRONER, INTERVIEWER AND AU-PAIR
INFORMARK SRL.
Ironer at a dry cleaner, interviewer for a market research company and au-pair.
SEVERAL EMPLOYERS.MILÁN Y FLORENCIA (ITALY)
SEVERAL EMPLOYERS.MILÁN Y FLORENCIA (ITALY)
Market research, Research
My education
n/a
Masters, HUMAN RESOURCE MANAGEMENT
Masters, HUMAN RESOURCE MANAGEMENT
BIRCHAM INTERNATIONAL UNIVERSITY
MARINE SCIENCE, Toxicology
MARINE SCIENCE, Toxicology
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