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Senior
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0
jobs
Desislava Lizova
,
Experience
Other titles
Skills
I'm offering
A confident individual, with an extended background in Customer Services. Well organised and sociable, enjoys learning new skills and working in a team environment. Objective is to make best use of skills and further progress in a suitable vacancy, for an organisation that rewards loyalty and hard work. Also more than willing to undertake additional training to enhance personal and professional development.
Markets
United Kingdom
Language
German
Fluently
English
Fluently
Ready for
My experience
2019 - ?
job
Administration Executive
Winged Boots.
Working as an Administration Executive I was responsible for loading bookings, checking
all the details against suppliers details, issuing invoices and preparing documents amongst
everyday tasks. Attention to detail was key. I was also responsible for booking any special
requests, tickets, restaurants, events as a VIP concierge service in addition to my role.
all the details against suppliers details, issuing invoices and preparing documents amongst
everyday tasks. Attention to detail was key. I was also responsible for booking any special
requests, tickets, restaurants, events as a VIP concierge service in addition to my role.
Administration, Service, Detail, Booking
2016 - 2019
job
Operations assistant
The Holiday Place.
As a Operations assistant I was providing administrative support along with clerical tasks
that aid the daily business operations. Managing client customer service calls, giving support
to clients after booking. Taking responsibility for problem solving in a professional and diplomatic manner, to maintain an excellent working relationship with all the suppliers.
Taking part in after work trainings to improve my knowledge in the travel industry.
that aid the daily business operations. Managing client customer service calls, giving support
to clients after booking. Taking responsibility for problem solving in a professional and diplomatic manner, to maintain an excellent working relationship with all the suppliers.
Taking part in after work trainings to improve my knowledge in the travel industry.
Operations, Customer service, Service, Support, Booking
2014 - 2016
job
Sales associate
Victoria's Secret.
1
As a sales associate my responsibility is to greet with warm welcome customers, connect,
listening to and inspiring customers, displaying general knowledge of all categories and
expert knowledge in assigned specialized categories. Resolving customers' enquiries and complaints. I have successfully reached hourly and daily sales and conversion targets.
Processing customer transaction accurately and efficiently.
Recovery of merchandise to standard while assisting customers, and at the end of the shift. Replenish of merchandise to standard, and assisting housekeeping of sales floor.
Maintenance of the back room and under stock' including merchandise and non-
merchandise to brand standard to enable efficient replenishment. Reinforcement of store
strategy to reduce shrink.
Communicate effectively with managers, sales leadership team and associates, providing
feedback and improving opportunities.
As a sales associate my responsibility is to greet with warm welcome customers, connect,
listening to and inspiring customers, displaying general knowledge of all categories and
expert knowledge in assigned specialized categories. Resolving customers' enquiries and complaints. I have successfully reached hourly and daily sales and conversion targets.
Processing customer transaction accurately and efficiently.
Recovery of merchandise to standard while assisting customers, and at the end of the shift. Replenish of merchandise to standard, and assisting housekeeping of sales floor.
Maintenance of the back room and under stock' including merchandise and non-
merchandise to brand standard to enable efficient replenishment. Reinforcement of store
strategy to reduce shrink.
Communicate effectively with managers, sales leadership team and associates, providing
feedback and improving opportunities.
Leadership, Sales, Processing
2013 - 2014
job
Brand ambassador
unknown.
As a brand ambassador, I promote alcoholic drinks to the guests of the bars and make
sure the guests are satisfied with those beverages. Clean the server stations, shot glasses and keep an adequate supply of condiments at each one.
Keep track of orders and requests mentally and multitasking. Physical coordination, so that
I can handle many drinks at a time without spilling anything and so that I can work around
customers easily. Working with a positive, fun-loving attitude to keep the atmosphere of the bar light and relaxed.
sure the guests are satisfied with those beverages. Clean the server stations, shot glasses and keep an adequate supply of condiments at each one.
Keep track of orders and requests mentally and multitasking. Physical coordination, so that
I can handle many drinks at a time without spilling anything and so that I can work around
customers easily. Working with a positive, fun-loving attitude to keep the atmosphere of the bar light and relaxed.
Server
2010 - 2012
job
Sales Assistant
Carlo Caddeo EOOD.
This is a high-end bespoke retail outlet where, as a customer service / Sales Assistant, I
dealt with customer enquiries and any complaints. I would often be a customer's first point of contact, dealt with customers face-to-face, or help them over the phone or by email.
Advising customers about fabrics and models, taking measurement of customers, and
generating sales leads.
dealt with customer enquiries and any complaints. I would often be a customer's first point of contact, dealt with customers face-to-face, or help them over the phone or by email.
Advising customers about fabrics and models, taking measurement of customers, and
generating sales leads.
Retail, Customer service, Sales, Service
My education
2013
-
2014
Lewisham Southwark college
N/a, 2 and English Level
N/a, 2 and English Level
2012
-
2013
Lewisham Southwark college
N/a, Bookkeeping and English Level
N/a, Bookkeeping and English Level
2007
-
2008
Plovdiv University
Bachelors, German / Bulgarian Philology BA
Bachelors, German / Bulgarian Philology BA
2001
-
2005
n/a
Secondary, N/a
Secondary, N/a
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